For anyone having trouble accessing their Avro account

hubb

Thanks. Downloaded all my PDF statements. Phew!

Aylesbury_Duck

Bendo said:

Let me login, but only shows data from a precious time I was with them.

did you enjoy being a customer that much? 

wild666

Even with my up to date password I cannot login. Good job I downloaded all I needed at around 07:00 or it might have been earlier.

EnglishWelshie

lloydyyy said:

EnglishWelshie said:

Thanks have just tried and it won't let me log in saying login attempt unsuccessful. Luckily though I did a meter reading and downloaded my statements a couple of days ago.

That's odd. Have you tried a password reset?

Edit: Someone over on hotukdeals just mentioned they're having the same issue.

Thanks. No I didn't try password reset as I had to go out. I've since read on another thread that someone tried that and then couldn't get into their account on the main website. I also read that it may only work for older customers who were with Avro when that site was available for them.

My statement shows how much I was in credit with Avro so I do have proof thankfully.

borb12

Thank you so much for posting this. Have managed to download and screenshot everything I may need. Good Luck all. We're now in Energy supplier/tariff purgatory.  

egyptiancotton

Glad the link has helped some people. We're now on a mystery journey to a new supplier!