Avro Energy

xlnc99

How can they officially take over today when we dont know what we are paying????

That should not be legal - we should no what we are paying so we can switch if its too high

alw1971

They should contact you shortly telling you what the situation is and then you are free to change tariff or company if you wish. 

MollyR

Your alternative, I guess, would be to have your gas and electricity cut off entirely as from today (or on the day that Avro failed), and you would be without a supplier until you could pick a new one for yourself - and I don't think most people would want that.  You can switch as soon as the switch to Octopus is complete.  Have a read of https://www.ofgem.gov.uk/publications/avro-energy-customers-your-questions-new-supplier-octopus-energy.

xlnc99

alw1971 said:

They should contact you shortly telling you what the situation is and then you are free to change tariff or company if you wish. 

Yes i read that on the link - but it says they could contact you in October or later!

xlnc99

MollyR said:

Your alternative, I guess, would be to have your gas and electricity cut off entirely as from today (or on the day that Avro failed), and you would be without a supplier until you could pick a new one for yourself - and I don't think most people would want that.  You can switch as soon as the switch to Octopus is complete.  Have a read of https://www.ofgem.gov.uk/publications/avro-energy-customers-your-questions-new-supplier-octopus-energy.

Or alternatively they can tell you how much you are paying and if your not happy switch.
Or they honour AVRO until all the ducks are in a row

How a company can blindly charge you without telling the customer what they are paying is ridiculous 

LippyDoodle

xlnc99 said:

Thanks! So is a smart meter to be trusted? I.e can companies mess with the figures/readings.

I am not sure what meter reader i have but i have to give it monthly.

Should i take daily meter readings or is one for today enough?

I don't have a smart meter as yet as I need some work doing in home so will get one after, so personally can't say, but thousands have them. My sister has had one for several years and she's never disputed her bills. Hers shows you the amount being used daily, shows if she's in her budget, it shows what uses more gas/eletric so for example when the oven goes the green line goes up, when the electric shower is on the green line goes up and so on, so it can help you be more thoughtful on how you uses things in home. 

I took a meter reading a few days ago. I took photos of each reading so I have proof if needed. I haven't taken any since. 

If you haven't done so already it would be a good idea to go to your Avro account and take screen shots of 

1. Your payments (this will show any credit you have) Make sure you get your account number/email address in the screen shot. These above your statements on the top right hand side.
2. Your statements. Aagain include your account number/email in screen shot. 

alw1971

This is not an ideal situationl, we will pay more that's a fact. I for one am happy I've ended up with Octopus. It's a good thing that our supply is not cut off so I am thankful for that 🤔

xlnc99

Thanks - i have take a screenshot of the balance in credit i am (750). That is it. I will do the statements next
I have also cancelled the DD - some people say do it, others say not too

alw1971

xlnc99 said:

MollyR said:

Your alternative, I guess, would be to have your gas and electricity cut off entirely as from today (or on the day that Avro failed), and you would be without a supplier until you could pick a new one for yourself - and I don't think most people would want that.  You can switch as soon as the switch to Octopus is complete.  Have a read of https://www.ofgem.gov.uk/publications/avro-energy-customers-your-questions-new-supplier-octopus-energy.

Or alternatively they can tell you how much you are paying and if your not happy switch.
Or they honour AVRO until all the ducks are in a row

How a company can blindly charge you without telling the customer what they are paying is ridiculous 

Someone is supplying you energy at short notice? Would u expect them to cut you off so you could check the market? Be thankful you have gas and electric 🤷🏼‍♂️

brymbo76

Hi.
I was also with Avro where I was officially supplied just from 21st July this year.
This has probably been asked already but I was just curious as to what happens with my monthly direct debits with them?
Would money still go to them despite the fact they have folded?
Do I need to cancel my direct debit or do I still need to keep it open for when the new supplier take over from Avro?
Hope someone can tell me as I've never been in this situation before.
Thank.