PfP Energy ceases trading - here's everything you need to know

Alpha_5

I've also received my final bill from PFP. The closing reads are different to the British Gas opening reads. So there is 250kwh electricity and 40m3 gas that I've not been charged for.

PFP also seems to have used a low calorific value of 35.3 to calculate the gas kwh. 

Anyone else experienced this? Should I expect and revised opening bill from British Gas? 

PRAISETHESUN

Alpha_5 said:

I've also received my final bill from PFP. The closing reads are different to the British Gas opening reads. So there is 250kwh electricity and 40m3 gas that I've not been charged for.

PFP also seems to have used a low calorific value of 35.3 to calculate the gas kwh. 

Anyone else experienced this? Should I expect and revised opening bill from British Gas? 

Just had a look at my opening BG bill and I seem to be in a similar boat. My opening bill with BG starts on 04Oct, but my closing bill from PFP only goes up to 10Sep. I would assume that BG will issue revised bills at some point to cover the interim period.

Alpha_5

PRAISETHESUN said:

Alpha_5 said:

I've also received my final bill from PFP. The closing reads are different to the British Gas opening reads. So there is 250kwh electricity and 40m3 gas that I've not been charged for.

PFP also seems to have used a low calorific value of 35.3 to calculate the gas kwh. 

Anyone else experienced this? Should I expect and revised opening bill from British Gas? 

Just had a look at my opening BG bill and I seem to be in a similar boat. My opening bill with BG starts on 04Oct, but my closing bill from PFP only goes up to 10Sep. I would assume that BG will issue revised bills at some point to cover the interim period.

BG backdated their standing charges to 11 September, so I don't think it would be that. I do recall being asked to submit meter reads on a couple of occasions so perhaps that's what has complicated things. At least it's gone in my favour at the moment! 

Stompa

PRAISETHESUN said:

Alpha_5 said:

I've also received my final bill from PFP. The closing reads are different to the British Gas opening reads. So there is 250kwh electricity and 40m3 gas that I've not been charged for.

PFP also seems to have used a low calorific value of 35.3 to calculate the gas kwh. 

Anyone else experienced this? Should I expect and revised opening bill from British Gas? 

Just had a look at my opening BG bill and I seem to be in a similar boat. My opening bill with BG starts on 04Oct, but my closing bill from PFP only goes up to 10Sep. I would assume that BG will issue revised bills at some point to cover the interim period.

Exactly the same here, there seems to be a period from 11Sep to 03Oct which is unaccounted for in either the final bill from PfP or the first bill from BG. Oh well, perhaps they won't notice!

Penelopa.Pitstop

I had open complaint from June 2021 and PfP promised to recalculate my bill due to faulty meter. I have it all in writing. They were taking so long hat they went bust.

My final bill from PfP isn't calculated as agreed and basically I'm in debt by £200 for energy that I never used.

Who do I complain? There's nothing about not agreeing with the bill or who to contact .

Lungboy

My final bill shows a small bit for September as expected, but then they've taken a full month's direct debit for October too, even though I'd been gone for a month by then. 

PRAISETHESUN

Lungboy said:

My final bill shows a small bit for September as expected, but then they've taken a full month's direct debit for October too, even though I'd been gone for a month by then. 

Your PFP credit should have been applied to your BG bill as a "miscellaneous credit" a week or two ago. If they've taken money twice for the same usage then I'd either complain to BG, or just ask your bank to reverse the transaction.

Stompa said:

PRAISETHESUN said:

Alpha_5 said:

I've also received my final bill from PFP. The closing reads are different to the British Gas opening reads. So there is 250kwh electricity and 40m3 gas that I've not been charged for.

PFP also seems to have used a low calorific value of 35.3 to calculate the gas kwh. 

Anyone else experienced this? Should I expect and revised opening bill from British Gas? 

Just had a look at my opening BG bill and I seem to be in a similar boat. My opening bill with BG starts on 04Oct, but my closing bill from PFP only goes up to 10Sep. I would assume that BG will issue revised bills at some point to cover the interim period.

Exactly the same here, there seems to be a period from 11Sep to 03Oct which is unaccounted for in either the final bill from PfP or the first bill from BG. Oh well, perhaps they won't notice!

Yea, wait and see how they address it I guess... I suspect a lot of people are in the same boat!

MWT

Stompa said:

PRAISETHESUN said:

Alpha_5 said:

I've also received my final bill from PFP. The closing reads are different to the British Gas opening reads. So there is 250kwh electricity and 40m3 gas that I've not been charged for.

PFP also seems to have used a low calorific value of 35.3 to calculate the gas kwh. 

Anyone else experienced this? Should I expect and revised opening bill from British Gas? 

Just had a look at my opening BG bill and I seem to be in a similar boat. My opening bill with BG starts on 04Oct, but my closing bill from PFP only goes up to 10Sep. I would assume that BG will issue revised bills at some point to cover the interim period.

Exactly the same here, there seems to be a period from 11Sep to 03Oct which is unaccounted for in either the final bill from PfP or the first bill from BG. Oh well, perhaps they won't notice!

BG will close the gap eventually, if it follows the same pattern as other SoLR transfers they will reverse their initial billing and re-bill everything from the date they were appointed (11th Sept) using the closing meter reading from PfP as their opening meter reading.

bagand96

PFP Final Bill received by post today. How novel, haven't received an energy bill by post for years, I do wonder if that's extracting the best value out of PFP for the creditors.  Maybe they couldn't restore the billing facility to the website after they'd removed it.

Bill is correct based on the readings I gave back in September.  As already reported incresed non-DD standing charge as I'd cancelled the DD as soon as they went under.  Not worth arguing about a couple of quid though.

Still need BG to bill me for the gap as well as give me the PFP credit.

euronorris

Also had my final bill from PFP yesterday, and also had a slightly higher standing charge than previously. Amounts to a difference of exactly £2, so I'm not arguing it.

Again, they have used a different calorific rate for the gas than BG (and to what they previously used). Its a minor difference as our gas usage between the last bill and them going bust was only 4 cubic metres lol

I knew I owed a bit to PFP, but didn't think it would be that much. That is partly due to the meter reading I submitted being from 20 September as I didn't do it sooner. So another £211 to add to the next BG bill 😔

And like everyone else, the bill is up to 11 September, and BGs opening bill is from 4 October. Though I've calculated the difference between the meter readings, and the extra amounts to approx £40. I assume this will also be accounted for in the next invoice.

Luckily I have been putting away extra to cover this bill, including the monthly amount of council tax that I don't have to pay in Feb and March (pay over 10 mobths), and the council tax rebate will also go in that pot.

I'll be glad when it's all straightened out to be honest.