PfP Energy ceases trading - here's everything you need to know

MWT

lisyloo said:

Can someone advise how we get these bills to correspond.
I mean end reading of one being correct wrt start reading of another?
who has to fix this? Companies or their administrators?
or do we just sit tight for final bills?

Sit tight, it is between your SoLR and the administrators of the failed supplier.

goatfaced

Atomicsnail said:

goatfaced said:

fly-catchers said:

ditta said:

I managed to get in touch via chat yesterday and setup a direct debit as the tariff rate is slightly cheaper on there rather than cash / cheque method. They issued a bill pretty quick so glad I've been setting money aside and paid the gas portion but I thought I'd hold off until the credit is transferred and first DD is taken. I can't submit gas meter reads just yet so just relying on their estimated read which is higher. Hopefully it resolves soon and then need to worry about April and what will happen.

Where's it show the difference? As when I searched it was the same tariff for DD and cash/cheques for the Variable Rate fixed till 31st April. I currently pay using my 0.5% cashback credit card. 

It's the same price for me, except that with direct debit I get 2% Cashback from Santander lite. I've just switched tariff to exclusive fix October 22 v2 and that's a lot cheaper with direct debit. 

How did you manage to switch to that tariff? I can't see it on the BG app and it doesn't appear in any comparison sites. 

I saw it mentioned in the separate thread for the 'zero' tariff MWT talks of. I just asked on chat and they said yes, then a couple of days later it happened. 

Alpha_5

Thank you for sharing. I've just done a live chat and switched to Home Energy Secure June 2023. It's around 12% more expensive than the October 2022 tariff but still cheaper that what we're currently paying, so I'm happy with that. 

If you hadn't have mentioned the live chat, I'd never have known about it. As looking in the App, the tariffs offered are until December 2023 and are much more expensive. 

bagand96

lisyloo said:

Can someone advise how we get these bills to correspond.
I mean end reading of one being correct wrt start reading of another?
who has to fix this? Companies or their administrators?
or do we just sit tight for final bills?

You won't be able to correlate the final PFP reads and opening British Gas reads until PFP issue a Final Bill, which we're all still waiting for.

For the time being British Gas appear to have started billing from the time they actually moved supplies over via all the industry processes.  This is not from 11th September, for most it's likely a date in October.  They've charged standing charges for the intervening period via one off retrospective charge.  But the actual use is yet to be billed.  Only then will you be able to correlate the meter reads.

lisyloo

bagand96 said:l

lisyloo said:

Can someone advise how we get these bills to correspond.
I mean end reading of one being correct wrt start reading of another?
who has to fix this? Companies or their administrators?
or do we just sit tight for final bills?

You won't be able to correlate the final PFP reads and opening British Gas reads until PFP issue a Final Bill, which we're all still waiting for.

For the time being British Gas appear to have started billing from the time they actually moved supplies over via all the industry processes.  This is not from 11th September, for most it's likely a date in October.  They've charged standing charges for the intervening period via one off retrospective charge.  But the actual use is yet to be billed.  Only then will you be able to correlate the meter reads.

Thanks for your help.

It’s slightly different scenario.
I left symbio for PFP in July, both are now in administration.
I had an ombudsman complaint going so I received a “final” bill from symbio in October and a refund via eon next. 

The symbio end reading says “C” but it’s not one I’ve given them (definitely) and it’s to 1 decimal place which no one else does so looks estimated. I don’t have a smart meter.
I spoke to symbio yesterday and they said they got it from new supplier (PFP) which I’m dubious about.
it doesn’t match the “C” reading that PFP have used on all my bills since July.

it happens to be a small overlap in my case, but how does this get resolved?
I’ve sent dozens of emails to symbio who say “it been passed to relevant dept” and administrators and called them.

So what should I do?
shall I just wait for the pfp final bill?
If it doesn’t match then what do I do? How do I know which is incorrect if they don’t match?

MWT

The actual meter reading used during a switch often gets altered by the industry process so it is not exactly the same as the one you gave to your new provider, but when it is changed the same reading should be used by both gaining and losing suppliers.

In this case how big is the overlap?

danielson81

Alpha_5 said:

Thank you for sharing. I've just done a live chat and switched to Home Energy Secure June 2023. It's around 12% more expensive than the October 2022 tariff but still cheaper that what we're currently paying, so I'm happy with that. 

If you hadn't have mentioned the live chat, I'd never have known about it. As looking in the App, the tariffs offered are until December 2023 and are much more expensive. 

Ditto done the same, they said they will send me a letter when done. 

lisyloo

MWT said:

The actual meter reading used during a switch often gets altered by the industry process so it is not exactly the same as the one you gave to your new provider, but when it is changed the same reading should be used by both gaining and losing suppliers.

In this case how big is the overlap?

In this case it’s 28.7 kWh of electric which is arguably not worth bothering about.
I’ve never seen readings done to decimal places before apart from Symbio estimates which was leading me to the conclusion it’s an estimate.
the switch was in July so I would have thought the numbers were known by now.

thanks, I will wait for the PFP final bill And see if it aligns.

MWT

lisyloo said:

thanks, I will wait for the PFP final bill And see if it aligns.

As long as your PFP and BG bills align I'd be happy with that.

Chasing the problem between Symbio and PFP is not really worth the effort.

Atomicsnail

danielson81 said:

Alpha_5 said:

Thank you for sharing. I've just done a live chat and switched to Home Energy Secure June 2023. It's around 12% more expensive than the October 2022 tariff but still cheaper that what we're currently paying, so I'm happy with that. 

If you hadn't have mentioned the live chat, I'd never have known about it. As looking in the App, the tariffs offered are until December 2023 and are much more expensive. 

Ditto done the same, they said they will send me a letter when done. 

How do you find out the prices for these different tariffs? I can't see them anywhere