PfP Energy ceases trading - here's everything you need to know

[Deleted User]

Hi,

did it through web chat this morning, and already my account has been updated.

devondiver

devondiver said:

Strange thing is that when I now go to my BG website it is showing my account as closed. Even though I was able to add new meter readings, which are now showing as registered, immediately prior to going on webchat.

I hope it's a temporary glitch while they sort out the tariff change. We shall see.

Further to above my account has resurrected overnight and now showing new Nov '22 tariff (which saves me 20 to 25%p.a. pro rata) . However the rates now showing are slightly higher (c.5%) due to me not being able to set up a DD on-line yesterday because my account had (temporarily) closed. So hope to sort that out now by webchat or phone.

Update - all sorted via webchat (I hope). Helpful chap even offered to reduce my expected DD by 25%. What could I say? 

lisyloo

markavfc2 said:

Are BG going to honour switching to these tariffs via CS agent that are much better than current price cap and soon going to be half what the price cap will be come April.

You need either a lawyer or mystic Meg, but my vote is that almost certainly won’t renage on contracts.

bagand96

markavfc2 said:

Are BG going to honour switching to these tariffs via CS agent that are much better than current price cap and soon going to be half what the price cap will be come April.

They may try not to honour as witnessed on the infamous BG Zero Fix October 22 - Page 20 — MoneySavingExpert Forum thread.  Some have reported that the switch never happened and when they chased it up they were told it was an error.

Conversely if the switches are being processed it may never come to light, once its done the accounts will just happily tick away on the new tariff quite happily.

Either way anyone who tries it keep a copy of your webchats which will at least give you some ammo for a complaint and even Ombudsman escalation should it become necessary.  

MWT

markavfc2 said:

Are BG going to honour switching to these tariffs via CS agent that are much better than current price cap and soon going to be half what the price cap will be come April.

They have not made a serious effort to lock it down so far, but yes, the motivation will increase post-April, especially if the current trickle of people doing it becomes a flood..

devondiver

MWT said:

markavfc2 said:

Are BG going to honour switching to these tariffs via CS agent that are much better than current price cap and soon going to be half what the price cap will be come April.

- if the current trickle of people doing it becomes a flood..

How long then before they are queuing for their billions in public money bailout? 

devondiver

bagand96 said:

markavfc2 said:

Are BG going to honour switching to these tariffs via CS agent that are much better than current price cap and soon going to be half what the price cap will be come April.

They may try not to honour as witnessed on the infamous BG Zero Fix October 22 - Page 20 — MoneySavingExpert Forum thread.  Some have reported that the switch never happened and when they chased it up they were told it was an error.

As a matter of interest I just checked this tariff for me and found it was only 2% cheaper overall than the Nov 22 one to which I have just successfully switched. So mine beats this, considering that I get the extra month at 25% less than the April fix. 

Exile28

[Deleted User] said:

Hi,

well took the plunge, with BG, on a fix, for better or worse.

On the SOLR cap just now,

gas: 4.01p - 26.123p

elec: 20.39p - 24.867p

Exclusive Fix June 23

gas: 3.792p - 14.256p

elec: 18.764 - 20.279

prices include vat.

So cheaper than cap just now, and covered for next winter.

Good find!

I've just done the same.

Still no news on the PFP final bill or credit however...

ConstantGardener_3

I am a refugee from PfP still trying to deal with the nightmare that is British Gas.  I have lodged a formal complaint with BG about the failure of PfP to transfer my substantial credit balance.  The reply is that BG are waiting for PfP to produce the final bill.  Very strange as, when a customer, they produced a bill within 24 hours of meter readings.  Could it be that the administrators ate just hanging on to the money ?

As for BG, since they don't answer the phone and chat doesn't work I have resorted to the formal complaint route three times.  Current issue is that they have not taken the direct debit for three months now.  Their reply is to ask me to set up the direct debit, which I did in September, then they close the complint unresolved.

bagand96

ConstantGardener_3 said:

I am a refugee from PfP still trying to deal with the nightmare that is British Gas.  I have lodged a formal complaint with BG about the failure of PfP to transfer my substantial credit balance.  The reply is that BG are waiting for PfP to produce the final bill.  Very strange as, when a customer, they produced a bill within 24 hours of meter readings.  Could it be that the administrators ate just hanging on to the money ?

British Gas have no control over the timescale PFP (under the control of the administrators) work. Complaining to them is futile. 

It is taking a very long time but we can't do much about it unfortunately. The initial administrators report shed some light on some issues with the way PFP was set up. These needed resolving before the final bills could be done. Maybe they've hit more problems. 

Administrators are not holding on to any money in terms of account balances. It's not all just sat in an account waiting to be transferred.  PFP just advise BG what final balances were and BG have to honour them. 

ConstantGardener_3 said:

As for BG, since they don't answer the phone and chat doesn't work I have resorted to the formal complaint route three times.  Current issue is that they have not taken the direct debit for three months now.  Their reply is to ask me to set up the direct debit, which I did in September, then they close the complint unresolved.

For some strange reason I always found the BG live chat always worked better when I was logged out of my account. When I was logged in I would always get "no agents available" but when I was logged out or on another browser completely I did get an agent.