PfP Energy ceases trading - here's everything you need to know

mattweeden

Have been out on an absolutely ridiculous high DD with them. Well over double what I was paying before 

morhen

Still can't even login.  Nearly three months and they can't even sort out a working account

gollum007

Well, you're not alone....

They still haven't figured out that my electric exists, let alone managed to generate a bill for anything. Total incompetent mess.

Matthaus73

Similar here, got the app but says I have no energy with british gas even though they keep emailing me asking me for readings....total mess 

devondiver

frugalmacdugal said:

devondiver said:

But my November bill, for 30th Sep to 1st Nov, of c.£80, was spot on - and of course paid on time. So this latest addition is, so far, nonsensical.

Hi,

was it dual fuel, did it have same start date for both and the same number of days standing charge?

The discrepancy with mine was that the statement had different number of days.

No - electricity only, and yes - both 30th Sep to 1st Nov - but no actual bill generated for the £4.90. Still seems spurious to me.

bagand96

devondiver said:

frugalmacdugal said:

devondiver said:

But my November bill, for 30th Sep to 1st Nov, of c.£80, was spot on - and of course paid on time. So this latest addition is, so far, nonsensical.

Hi,

was it dual fuel, did it have same start date for both and the same number of days standing charge?

The discrepancy with mine was that the statement had different number of days.

No - electricity only, and yes - both 30th Sep to 1st Nov - but no actual bill generated for the £4.90. Still seems spurious to me.

11th/12th September - 30th September is either 18 or 19 days.

£4.90 / 18 = 27.2p
£4.90 / 19 = 25.79p

Would depend on the region but 25p/day is about right for Electricity SC on Price Promise April 22.  Would have to wait until it is actually billed to be sure.

devondiver

bagand96 said:

devondiver said:

bagand96 said:

devondiver said:

Just noticed a £4.90 charge has been recently added to my (fully paid up to date) BG account with the note:

 "This bill is for 30th Sep 2021 - 1st Nov 2021 and is based on an estimated meter reading. Please pay by 15th Nov 2021."

Perhaps this represents the (backdated) difference between the non-direct debit and dd rate - but my tariff details haven't changed so bit of a mystery. If this is the case it seems a little underhand as, AFAIAA, customers were not warned that this would happen if they had not yet completed DD mandates.

The Price Promise April 22 tariff is the same for DD or pay on receipt so there's no difference to charge for. 

Someone reported a couple of pages back that Live Chat told them it was Standing Charges and the amounts seem to make sense for it to be SC for 12th September to whenever BG started billing normally at the start of October. 

But my November bill, for 30th Sep to 1st Nov, of c.£80, was spot on - and of course paid on time. So this latest addition is, so far, nonsensical.

And my final PFP bill up to 30th Sep (which was available briefly, before disappearing) was also spot on and paid from my balance owing from PFP, which was also showing as accurate on their portal.

Incidentally, it is interesting to note that the administrators for Symbio Energy (from whom I switched to PFP Nov. '20 and whose accounting system seemed a total mess) have already managed to get final bills and account balances assigned to all or most of the ex-Symbio customers even though Symbio folded almost a month after PFP. 

Perhaps PFP's accounts were more convoluted than they appeared, even given the administrators report/s referred to earlier.

I'm not sure PFP should bill us to the 30th September, or even if they can.  British Gas were appointed SoLR on 10th September and they became our supplier from 11th September.  That might be one of the reasons why those bills were so quickly withdrawn (a communication from PFP suggested they were never intended for customer visibility anyway)

Agreed. Sounds like there is still some confusion going on. No new info on BG's PFP 'help' page.

devondiver

bagand96 said:

devondiver said:

frugalmacdugal said:

devondiver said:

But my November bill, for 30th Sep to 1st Nov, of c.£80, was spot on - and of course paid on time. So this latest addition is, so far, nonsensical.

Hi,

was it dual fuel, did it have same start date for both and the same number of days standing charge?

The discrepancy with mine was that the statement had different number of days.

No - electricity only, and yes - both 30th Sep to 1st Nov - but no actual bill generated for the £4.90. Still seems spurious to me.

11th/12th September - 30th September is either 18 or 19 days.

£4.90 / 18 = 27.2p
£4.90 / 19 = 25.79p

Would depend on the region but 25p/day is about right for Electricity SC on Price Promise April 22.  Would have to wait until it is actually billed to be sure.

Seems probable. It will be interesting to see what they put on the bill since their quoted time period is plainly incorrect.

Braddb

I provided my readings, got a bill on the 29th November.  I now also have 2 additional charges billed on the 3rd December showing as "not invoiced" of £5.97 and £5.32. No detail what they are for. My credit of £402 with PFP is still missing in action 3 months later.

Penelopa.Pitstop

I had my 3rd session with BG chat to fix my account, which was previously showing: "Oops, something went wrong". I logged ticket for that in October, chased that ticket in November and then yesterday. I must have finally got to competent agent, because he said he linked my gas and electricity (moved from Neon Reef)  and deleted my  online account. I was told I will be able to register again. I just tried and it worked. I can finally see both gas and electricity and gas bill I already got in November.

I'm not sure how to see smart meter readings on my account, but hope to work it out.