PfP Energy ceases trading - here's everything you need to know

[Deleted User]

Hi,

have you tried logging in using your PFP details?

purplepixi

British gas doesn't recognize my email address, so I can't even try the forgotten password thing. And with no customer reference number I also can't set up an account. 😑

And spoke to SSE today who confirmed PfP is still my provider.

Guess I just wait it out for a bit longer

piano

On 23rd October I got an email from British Gas saying they can't activate my Gas smart meter and asking for a meter reading, so could I phone them. Bit odd, seeing as it was British Gas who installed the meter (SMETS 2) just under 2 years ago. I tried phoning but they said there was a 15-minute wait. I tried giving the meter reading via the website, but just got an error message. I downloaded the app and tried giving the meter reading with that. The meter reading went but there has been no update for gas on my BG account. Tried again, same lack of result. Still haven't heard anything from PfP Energy and the £215 credit they helped themselves to.

devondiver

Time to give BG my month-end meter readings (E7). My 'account overview' page shows correctly the first 'night' and 'day' readings I supplied after BG took over my PFP account. But the 'meter readings' page shows the two readings reversed (i.e. day is night and vice versa) - so if I enter today's readings the usage figures will be nonsensical.

The email from BG asking for meter readings says at the bottom: "start a live chat on our app or website - available 7am to 10pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday." So I find the 'live chat' page - which seems to be hidden on their 'complaints' page - only to be met with: "available between 8am to 6pm, Monday to Friday – come back then"!

I despair.

tlcgrantham

BG don’t seem to be very clear about anything. I’ve just had my first bill from them. It only covers from October 4th to 28th. It makes no mention of the period from September 10th to October 3rd. Do I get that free or will I be charged later?

MWT

tlcgrantham said:

BG don’t seem to be very clear about anything. I’ve just had my first bill from them. It only covers from October 4th to 28th. It makes no mention of the period from September 10th to October 3rd. Do I get that free or will I be charged later?

I suspect they are still agreeing the final bill and the meter readings with the Administrators, so your get that billed later.

tlcgrantham

No doubt you’re right just wishful thinking. I did receive an alleged Final Bill from PFP for my use up to the 10th September over a month ago.

alicef

My one and only bill from PfP has disappeared from my PfP account display.  I downloaded a pdf of the bill and took screen shots of all other relevant info on the day PfP failed so I'm not concerned by this. Though never having gone through the SOLR process before, is it normal for info to vanish? 

devondiver

devondiver said:

Time to give BG my month-end meter readings (E7). My 'account overview' page shows correctly the first 'night' and 'day' readings I supplied after BG took over my PFP account. But the 'meter readings' page shows the two readings reversed (i.e. day is night and vice versa) - so if I enter today's readings the usage figures will be nonsensical.

The email from BG asking for meter readings says at the bottom: "start a live chat on our app or website - available 7am to 10pm, Monday to Friday, and 8am to 6pm, Saturday and Sunday." So I find the 'live chat' page - which seems to be hidden on their 'complaints' page - only to be met with: "available between 8am to 6pm, Monday to Friday – come back then"!

I despair.

Update - went on My Account - meter readings page today and, blow me down, the night and day reads are now showing correctly! I thought I must be going nuts so checked yesterday's screen shots - and I'm not. They were showing the wrong way round but are now corrected! BG (or is it BB?) must be watching this page and know who I am!

(Just because you're paranoid . . . . .)

Alpha_5

alicef said:

My one and only bill from PfP has disappeared from my PfP account display.  I downloaded a pdf of the bill and took screen shots of all other relevant info on the day PfP failed so I'm not concerned by this. Though never having gone through the SOLR process before, is it normal for info to vanish? 

Same happened to me a couple of weeks ago. All messages (my welcome pack and first and only bill) disappeared. I'm hoping that this is progress towards getting a BG statement and credit applied my account at some point.