PfP Energy ceases trading - here's everything you need to know

Penelopa.Pitstop

Email from PfP said: "If you took a meter reading on or around Friday 10^th September, when accounts were transferred to British Gas, please enter this reading. If you did not make a note at the time, you can still enter readings taken today. "

I have smart meters and readings were recorded at PfP until that date, so I'm not sending them any meter readings.

alicef

Atomicsnail said:

Have you managed to switch? My first switch to NR was blocked and now I have tried again, but not heard anything for a few days. 

No, but I didn't try again after the first attempt. I'll submit another reading to PfP & BG before the 12th and hope for the best.

Verdigris

A little curiosity; yesterday I could see my final account with PfP, today I can't.

JamesCG26

Email from the Administrators to me

“We have been made aware that certain customers have had access to monthly statements for September 2021 and/or October 2021 on their portal; however, these monthly statements do not reflect customer’s final balances. As such, please ignore these monthly statements. 

Please note that we are currently finalising customer account balances and we will be in touch with customers in due course should they have an outstanding balance with the Companies. Should you have an outstanding balance once customer account positions have been finalised then you will be contacted and provided with a copy of your final bill.

We advise that discussions are ongoing with British Gas, regarding customer accounts which are in credit positions and we understand that British Gas will contact all current and previous customers with a credit balance in due course with further information.  

If you have any questions relating to your ongoing supply of energy, please contact British Gas through their normal channels.”

Verdigris

At least I didn't imagine it!

Alpha_5

The messages section on the website has been removed from my account again - although I couldn't see any statements since August I'm guessing this is related to the email sent by the administrators.

Also, When selecting tariff details, it now gives the end date as 3 October (my switch to BG happened on 4 October)

alicef

My one and only bill from PfP, (which was accurate), has now disappeared from my account display.  My PfP account is slowly dissolving away - brings to mind the scene from Back to the Future when Marty McFly's siblings fade out from the photo.

tux900

alicef said:

My one and only bill from PfP, (which was accurate), has now disappeared from my account display.  My PfP account is slowly dissolving away - brings to mind the scene from Back to the Future when Marty McFly's siblings fade out from the photo.

Yes, mine's looking similar although I did download PDFs of all bills when the announcement of them going bust came out.

I notice that the history of meter readings are still there though, and the opening readings I gave to Sainsbury's are there too so I suspect PFP are going to produce a final bill to cover the period from them ceasing trading on 7th Sep to Sainsbury's taking over from 3rd October (hence missing out British Gas entirely). This bill would put me around £5 in debt to them which is ideal really as it won't be a shock when it final appears and is also not a credit that I might need to chase.

penny_less

My PfP account, which originally told me I was £39.99 in debit, now tells me a payment is due on 24/11 of £51.88. No mention of why or what it is. The BG account is set up as far as I can see, but has no actions on it. 

deanos

I had a bill showing the other day, now disappeared , says I owe £45 and payment due end November , I'm.not paying anything without a bill being sent