PfP Energy ceases trading - here's everything you need to know

ditta

Boxman said:

B Gas have e-mailed asking for a meter reading. Followed the link provided, entered reading apparently successfully then got message saying 'something went wrong, please ring 0333-*****'. Did so and was told waiting time was 40 minutes.  Will try again later.

I just got that e-mail but I've got a smart meter. I'll try to submit tomorrow otherwise will keep waiting. Gas is not showing in the account just yet but as mentioned it might show up later .

alicef

I'm elec only with PfP; still with PfP according to my distributor.  No sign of any account details from BG but have been told by BG I will be switched on the 5th.  On the plus side I don't appear to have been hit with PfP's £12 debit for cancelling my DD, my last bill generated from PfP was  25/08.  I'll be keeping an eye on the PfP standing charge amount used to generate the final bill.

t0rt0ise

Nothing on the British Gas site works. They've got a completely made up phone number for me but trying to correct it results in an error. Can't put in meter read. Will leave it today.

goatfaced

BG say they can't read my smart meter, but it was them that installed it years ago. They've taken my reading without saying oops, but it hasn't shown up in my account yet. Does anyone know how often bg will bill us?

Alpha_5

Has anyone heard from British Gas lately? It's been 2 weeks since they last emailed me, which was "Thanks for choosing us. Here's your contract."

Today was supposedly my switch date. I've seen some on here saying they received a request for meter readings etc; I haven't received such an email, but have submitted readings today anyway.

Maybe my switch has been delayed. Though BG now showing as my supplier for both Gas and Elec. I'm sure they will be in touch when it's payment time anyway. 

t0rt0ise

Alpha_5 said:

Has anyone heard from British Gas lately? It's been 2 weeks since they last emailed me, which was "Thanks for choosing us. Here's your contract."

Today was supposedly my switch date. I've seen some on here saying they received a request for meter readings etc; I haven't received such an email, but have submitted readings today anyway.

Maybe my switch has been delayed. Though BG now showing as my supplier for both Gas and Elec. I'm sure they will be in touch when it's payment time anyway. 

My go live date was the 1st. I received email on the 2nd asking for meter reading, so I'm guessing you'll hear tomorrow.

t0rt0ise

Why are they asking us for a reading now if we will be charged by them from the SoLR take over date? Presumably it's just automatic and is not really useful.

Stompa

Alpha_5 said:

Has anyone heard from British Gas lately? It's been 2 weeks since they last emailed me, which was "Thanks for choosing us. Here's your contract."

Today was supposedly my switch date. I've seen some on here saying they received a request for meter readings etc; I haven't received such an email, but have submitted readings today anyway.

I've not heard from BG since that email either. How did you find your switch date? As far as I can see it's not mentioned in that email or any of the earlier ones.

Thanks

deanos

Stompa said:

Alpha_5 said:

Has anyone heard from British Gas lately? It's been 2 weeks since they last emailed me, which was "Thanks for choosing us. Here's your contract."

Today was supposedly my switch date. I've seen some on here saying they received a request for meter readings etc; I haven't received such an email, but have submitted readings today anyway.

I've not heard from BG since that email either. How did you find your switch date? As far as I can see it's not mentioned in that email or any of the earlier ones.

Thanks

Switch date is shown on your bg account

Stompa

deanos said:

Stompa said:

Alpha_5 said:

Has anyone heard from British Gas lately? It's been 2 weeks since they last emailed me, which was "Thanks for choosing us. Here's your contract."

Today was supposedly my switch date. I've seen some on here saying they received a request for meter readings etc; I haven't received such an email, but have submitted readings today anyway.

I've not heard from BG since that email either. How did you find your switch date? As far as I can see it's not mentioned in that email or any of the earlier ones.

Thanks

Switch date is shown on your bg account

But how do I log in to my BG account? I've not received any email telling me how to do so. Or do I have to download the app?