PfP Energy ceases trading - here's everything you need to know

Verdigris

Thanks, QrizB. That would bring the Shell fuel price close to Tesco, in my local town, not that either had any to sell, last time I was there!

markavfc2

I am £116 in credit with PFP and have a direct debit due to go out on 3rd October. Are they likely to try and collect it or should I cancel the DD and if I did would they likely hit me with the £12 charge

deanos

I'm going to Sainsbury's (elec) and BG (gas), can switch to Sainsbury's fully when BG take over gas on 1st October , apparently it shouldnt of let me go to Sainsbury's but slipped through  

TezFair

DDs should now by cancelled

bagand96

markavfc2 said:

I am £116 in credit with PFP and have a direct debit due to go out on 3rd October. Are they likely to try and collect it or should I cancel the DD and if I did would they likely hit me with the £12 charge

I cancelled my DD as soon as they folded.  My DD date was the 27th of the month, so two days ago.  They haven't hit me with a £12 charge.  My standing charge has gone up to the non-DD rate on my account though.  If my final bill is based on the higher rates I will dispute it, not sure I'll have any joy though.

Zeldazog

Apologies if this has already been asked or discussed.

Was on a monthly dual fuel with PFP, so Ofgem switching me to  British Gas.  

24th September, contract has come through for Electricity, I've been put on a tariff called Price Promise April 2022, with a cash or cheque payment.

Heard nothing about gas yet, so I went on webchat, and was told not to worry, it was all going through.  The responses felt very much like a copy and paste text, they didn't even ask for any meter numbers, I think I just had to confirm my name and address.

The person I was chatting to even said I would be on the same tariff as when I was with PFP, which kind of made me worry that they didn't actually know what they were talking about, as I really can't see that happening.  The new prices they've quoted for electricity mean I will be paying more of that alone than I did for dual fuel.  I questioned that and he confirmed staying on same tariff.  Unfortunately, I didn't get a chance to request a transcript of the chat, so not holding my breath.

So, its now transfer day, and still nothing about my gas?

Zeldazog

Angel5125 said:

I’m on dual fuel with PFP and Just been notified my electric will be moving to British Gas but no word about gas supply yet.. will this be sent separately from British Gas? 

Anyone else has sep notifications?
thanks 

Same here, had a contract for the electricity with new tariff (a lot higher!) and told on quarterly cheque/cash payments (was on fixed monthly direct debit with PFP), that came through a week ago now, still nothing on gas.  

Verdigris

Gas and electric transfers are rarely in synch. It is to do with the third-party verification of final meter readings. It'll catch up, eventually.

Yes, everything will be a lot more expensive, wherever you go.

bagand96

Zeldazog said:

Apologies if this has already been asked or discussed.

Was on a monthly dual fuel with PFP, so Ofgem switching me to  British Gas.  

24th September, contract has come through for Electricity, I've been put on a tariff called Price Promise April 2022, with a cash or cheque payment.

Heard nothing about gas yet, so I went on webchat, and was told not to worry, it was all going through.  The responses felt very much like a copy and paste text, they didn't even ask for any meter numbers, I think I just had to confirm my name and address.

The person I was chatting to even said I would be on the same tariff as when I was with PFP, which kind of made me worry that they didn't actually know what they were talking about, as I really can't see that happening.  The new prices they've quoted for electricity mean I will be paying more of that alone than I did for dual fuel.  I questioned that and he confirmed staying on same tariff.  Unfortunately, I didn't get a chance to request a transcript of the chat, so not holding my breath.

So, its now transfer day, and still nothing about my gas?

Supplier of Last Resort (SoLR) switches are not as straight forward as normal energy switches. Due to the volume of customers being switched on one go they take longer and from experience things can look odd during the process. 

It should all work itself out though. You can keep an eye on the industry "who is my supplier" databases to see how things are progressing. 

All PFP customers are being transferred to the Price Promise April 2022 tariff. Thats the tariff BG and Ofgem agreed. It's at the current Ofgem price cap.

You're right in saying the BG agent is talking gibberish saying you'll stay on the same PFP tariff.

devondiver

bagand96 said:

Zeldazog said:

Apologies if this has already been asked or discussed.

Was on a monthly dual fuel with PFP, so Ofgem switching me to  British Gas.  

24th September, contract has come through for Electricity, I've been put on a tariff called Price Promise April 2022, with a cash or cheque payment.

Heard nothing about gas yet, so I went on webchat, and was told not to worry, it was all going through.  The responses felt very much like a copy and paste text, they didn't even ask for any meter numbers, I think I just had to confirm my name and address.

The person I was chatting to even said I would be on the same tariff as when I was with PFP, which kind of made me worry that they didn't actually know what they were talking about, as I really can't see that happening.  The new prices they've quoted for electricity mean I will be paying more of that alone than I did for dual fuel.  I questioned that and he confirmed staying on same tariff.  Unfortunately, I didn't get a chance to request a transcript of the chat, so not holding my breath.

So, its now transfer day, and still nothing about my gas?

Supplier of Last Resort (SoLR) switches are not as straight forward as normal energy switches. Due to the volume of customers being switched on one go they take longer and from experience things can look odd during the process. 

It should all work itself out though. You can keep an eye on the industry "who is my supplier" databases to see how things are progressing. 

All PFP customers are being transferred to the Price Promise April 2022 tariff. Thats the tariff BG and Ofgem agreed. It's at the current Ofgem price cap.

You're right in saying the BG agent is talking gibberish saying you'll stay on the same PFP tariff.

Is it not the case that the SoLR (or maybe the previous supplier) honour the original tariff deal up until the official date of switching that customer's supply to the SoLR? In that case the customer is "on the same tariff" until their switch date, which may be a little way off.