NTL/Telewest at it again! Make the call and save some cash...

urban_spirit

Will they (or have they) actually put their offer in writing to anyone. I agree this is the best thing to do, but i'm sure last time I asked they said they couldnt do it.

I've been getting NTL BB(either 1 or 2 meg) for £9.99 for the last 12 months. This offer's just ran out so will br re-negotiating today.

urban_spirit

Theyve offered me -

4 meg BB
line rental
Talk Unlimited 24.......................for £23.50 p/m for 12 months.

I'm thinking.

Babbler

urban_spirit wrote:

Theyve offered me -

4 meg BB
line rental
Talk Unlimited 24.......................for £23.50 p/m for 12 months.

I'm thinking.

That is a great offer. Wish I could tell them your name/number to show them as I joined yesterday for £36.99 - same package but with select pack telly (not the best)! Going to call them again today with the 30 day cooling off period threat!

urban_spirit

Have just rang back to check a few things about the offer. Final offer I accepted is: -

4 meg BB - 12.49 (upgraded immediately)
Line rental - 11.00
Talk unlimited 24 - free

Total price is £23.49 for 12 months. I was paying that a month to BT just for phone service.

I asked about a wireless router for when I get a laptop - he said as i'd been a customer for a while I could go and buy a wireless router compatible with NTL up to the value of £100 and they would credit my account with the full amount when I send them the bill!!!!!!
The router would be mine to keep regardless.

There are no extra set-up costs and I am not tied in.

Happy bunny
(once I get my laptop;))

Nigel1

urban_spirit wrote:

Will they (or have they) actually put their offer in writing to anyone. I agree this is the best thing to do, but i'm sure last time I asked they said they couldnt do it.

Oh yes! (he said in his best Churchill voice!). I asked for the offer in writing, and they sent it the next day. Perhaps I just caught them on a good day?!.
Nigel

Babbler

Well, I tried to change my new customer offer. Was told I cant do anything as its not been installed yet. Once installed I should ring in the 30 days to cancel it and will be told of a better offer. Will keep you posted.

Also, when I said friends had 4 meg bb and line rental for 25 quid he just laughed and said thats impossible. Wish I could give examples!!

urban_spirit

Babbler wrote:

Well, I tried to change my new customer offer. Was told I cant do anything as its not been installed yet. Once installed I should ring in the 30 days to cancel it and will be told of a better offer. Will keep you posted.

Also, when I said friends had 4 meg bb and line rental for 25 quid he just laughed and said thats impossible. Wish I could give examples!!

You need to speak to the retentions department - you may have spoken to sales or c/services who might not have the powers to make these offers. Someone will post to correct me if thats wrong.

MumofThree

Hi all,

I just wanted to let you know about my experiences. I 'made that call' and got an offer from NTL (4Meg BB, TU24 and line rental). All was OK for the first 3 months, then the deal stopped and I was charged full price.

Customer services couldn't help so I had to go back via disconnections. They didn't have a problem re-instating it but made a hash of it, resulting in me being disconnected twice from my broadband this month because I effectively didn't have the service on my bill. I have therefore spent ages on the phone each time trying to sort it out. Each disconnection persons seems to apply the discounts in different ways.

I couldn't make head nor tail of last months bill and I wait to see what the next one says. I have saved lots of money but I sometimes wonder whether the hassle is worth it!

Babbler

urban_spirit wrote:

You need to speak to the retentions department - you may have spoken to sales or c/services who might not have the powers to make these offers. Someone will post to correct me if thats wrong.

Yeah, the guy I spoke to said he was both sales and retentions - but couldnt do much for me until its installed and I ring in the 30 days

crystal64

Called NTL yesterday for my mum she was on dual sky movies she already got a discount with the family pack a few weeks ago but i quoted sky free movies or sport for 6 months and £10 joining sky. She now has been credited £103 as that is the only way they can put the discount on her account.
That was the second call the first call would not offer anything so i just rang back it just shows different people give the deals that is going.
The new retentions no is 0800 052 9403 asked for a letter did not do that but gave me the ext no and the managers name if their is a problem.
Definately make that call its worth it.

:T :T :T