Talktalk problems (merged)

Drunkstar

utilitybroker wrote: »

Do you not mean "presence".

I admit I saw that and laughed. Great start.

TalkTalkBoy

Give they guy a break, he's offering to help people who are asking for help. I dont know if he works for TalkTalk but he may be the new Online Community Liason Executive who talktalk have employed to assist users online.

Karensteps

I have the same deal, 8gb bb etc, I think it's great, a few times the BB has went down but when you call it tells you they are updating the lines, and it's never for long. My only one problem is that on their website I can never find the helpline but their sales line is plastered everywhere, I save almost £300 a year since switching with them.

Bernie

I've been with TT since moving to our new home some 15 months.

The service was set up easily, phones great and no great difficulties except receiving a speed way, way below what was promised. Went for the "up to 8mb", promised 5.5 on both the previous owners' number and our new number, get 2.2 on a good day.

Recently we've found that in the evenings we experience problems when accessing the internet - the pages do not come up and have to be repeatedly selected. I believe this is due to too many TT users accessing the systems.

I have sent emails indicating that if this is not addressed soon, I shall be looking for a new service provider. I have not received any response or even acknowledgement.

Any ideas? I would be happy to discuss both my under-performing service and the deteriorating access with any of your staff - however, I am not too happy dealing with overseas call centres - too embarrassing for both parties!

mrtedd

Worst Company Ive Ever Found
Lost All My Details Twice ? And Then They Were Very Very Slow
And Could Not Give Me What Id Asked For So Aftyer Spending Houres Trying To Get Some Sens And Trying To Understand Indian Accents. Not Being Able To Speek To The Same Person Again?. And Getting Cut Off When Waiting For Ages Etc.
So Not Fit For Perpose At All.
Yours Mrtedd

Steve_xx

Changed from BT & Zen broadband to TalkTalk in July 07. Everything was fine until November 21 2007 when internet service started to drop intermittently. The service never did run at its 8mb quota, but that didn’t bother me as with Zen we had a 512kb service and found it to be adequate.

I googled it and thought that it just might be a problem with the Netgear modem.

1. Tried another Netgear modem and then a Belkin, but no joy
2. Got Netgear to swap the original modem for one that they thought might have better compatibility with TalkTalk, but still no joy. I tried swapping all the handsets, changing microfilters too.
3. Called TT service on several occasions and found them to be affable enough. Yet they failed to call me back with any update and they actually seemed to do nothing to resolve the issues. We had total loss of service on a few occasions and the line was frequently noisy. At times I could only sustain broadband service by leaving the phone off-hook. Despite what the first line support staff told me, I was convinced that there was an intermittent line condition. I formed the impression that TT were not keen to move the problem to an engineer to investigate it further because there would be a cost involved, ie TalkTalk would have topay BT Openreach.
4. Problems were still in evidence just before Christmas when I made a comment on this forum which was picked up by a TalkTalk support person. This proved to be the turning point and between us we agreed a plan of action.
5. They sent a TalkTalk Huawei wireless modem to see if that would resolve, but it didn’t.
6. On 4th Jan they ran some tests on the line and at this point the line was very noisy and they agreed that it was a line fault.
7. On 5th Jan an engineer arrived at the house, examined the internal cabling, and said that there was a short-circuit on the external cabling.
8. On the telegraph pole outside the house it was discovered that one leg of the twisted pair was corroded and it disintegrated as soon as the engineer touched it. He stripped it back, reconnected it, and hey presto all is well and broadboand is now averaging speeds around 5.4mb
9. I have agreed a suitable level of compensation with TalkTalk and the matter is resolved

There is something sadly lacking in TalkTalks’ first and second line support operation. How it can be that a fault call raised on 21st November can be left open without follow-up is baffling. It is reasonable to expect that a computerised fault recording system would flag up service issues that were unresolved within a specified period, but it seems that this is not the case at the moment with TalkTalk.

This was a particularly poor experience with TalkTalk’s fault reporting operation and I was mindful that if the matters remained unresolved for much longer that I would be insisting that I was released early from the 18 month contract, without penalty. Also there would be the issue of reconnecting to BT and I would also have insisted that TalkTalk would be paying the full BT installation cost in order to return me to the pre-contractual state.

On a positive note, I want it to be clear that once TalkTalk picked up my problem from this site, I received an excellent service from them and the matters mentioned were resolved as fast as they could have been and I was kept informed of the progress on a daily basis. My sincere thanks go to Stephen at TalkTalk and his team for their efforts in bringing a resolve.

TalkTalk

Hello Steve_xx,

Thanks for your post I was happy to help, should any other customers have an issue please feel free to Post a new topic and i will see what i can do to help.

Thanks
Stephen

Bernie

I would welcome a response too - please see my post above.

Fix my problems and I'll be happy to lavish great praise as well.....

vanman7

just like thousands of other customers I am far from happy with my free broadband. cannot use p2p or online gaming. I was originally told that p2p was stopped for me as I had exceeded 40gb of downloads in just one month, that’s at least 60 full length movies.(somehow I don’t think so talktalk)

I called Talktalk today as my 18 month contract finishes on 7th march and asked to cancel the FREE broadband as I wanted to change providers.
I was told that I COULD NOT DOWNGRADE my package but would have to cancel the account and start again. but as a result the line would be disconnected and BT would have to RECONNECT the line at a charge of over £100.

how the hell do you run such a business when you have to make your customers pay over £100 to stop receiving a FREE product?

well guess what.....on the 7th march you will not be having me as a customer any longer.

vanman7

DRUNKSTAR!!!!!!

You need to delete some of your messages as you inbox is full and cant message you mate!!!;)