Yorkshire energy ?

[Deleted User]

Apologies if this has been posted before, but there is some quite useful information on here, including contact details for the Administrator. Use dropdown on FAQS.

OFGEM Yorks Energy 
https://www.ofgem.gov.uk/publications-and-updates/yorkshire-energy-customers-your-questions-new-supplier-scottish-power

ThinWilly

Stuart42 said:

Just to let people know that I cancelled my DD with SP before they'd collected anything and they still charged me the Energy Exclusive rates didn't bump it up.  Got my final SP bill yesterday and my final bill from YE this morning.  So that should be me sorted (assuming SP can apply the credit successfully).  Good luck everyone and thanks for contributing to this thread it has been very useful.  

This is good to know. I decided to cancel my direct debit when I found out the bill was wrong and they had no intention of changing it until the direct debit was taken. Given how long they have taken to do anything this could have been quite some time. I moved before all the tariffs went up so once the bill is correct it will be literally a one off payment as I am no longer a customer so that can be done by bank transfer. I realised there was absolutely no need to have a direct debit in place.

[Deleted User]

jeff_flambino said:

Ive had nothing from YE re final bill and also not had a bill from SP yet although they've taken £110 DD out. All I know is im on a tarriff called Energy Exclusive which shows no tarriff details/prices..

You can find the tariff information using this link https://www2.scottishpower.co.uk/tariff-information.process?execution=e1s1

Enter your postcode, and fill in the dropdown boxes. If you have both gas and elec, you have to do the exercise separately, once for gas and once for elec. In my case the elec tariff is very expensive compared to YE. 

slpj

Follow this link to Yorkshire energy helpdesk admin site

https://yorkshire-energy.zendesk.com/hc/en-us/articles/360017639738-When-will-my-credit-balance-be-refunded-?auth_token=eyJ0eXAiOiJKV1QiLCJhbGciOiJIUzI1NiJ9.eyJhY2NvdW50X2lkIjoyMzE3NDQxLCJ1c2VyX2lkIjozNjg5MjgyNzUzNzgsInRpY2tldF9pZCI6MTQwMTg1LCJkZWZsZWN0aW9uX2lkIjozNjAxNTgxODYxOTcsImFydGljbGVzIjpbMzYwMDE3NjM5NzM4LDM2MDAxNzUwMDg1NywzNjAwMTYwMjUxMTddLCJ0b2tlbiI6bnVsbCwiZXhwIjoxNjE1NTU5MTU5fQ.kkCo8NfLY4XQTtuEig1NmTGDqowl0bAn72okrT_69Jo&solved=0

It says:

"When will my credit balance be refunded?

Please be assured, all credit balances are guaranteed by OFGEM's Supplier of Last Resort process and Scottish Power will honour all credits. If you were in credit with Yorkshire Energy and you have received your Final Bill then please contact Scottish Power on 0800 559 3309 and they will arrange for your Credit Balance to be added to your Scottish Power account. If you do not have a Scottish Power account they will send a refund to you by Cheque.  Please note, Yorkshire Energy are not issuing any refunds, since we are now in Administration so any queries relating to your Final Credit Balance should be raised with Scottish Power. You will need your Final Bill from Yorkshire Energy in order to claim your credit balance so please ensure you have received this before contacting them. If you have not received it yet, please be assured we are working as fast as we can to issue all former customers with a Final Bill and expect this process to be completed soon."

I HAVE received my final YE bill. I called Scottish Power to ask them to credit my account, and they said they have not received any notification from YE at all about my credit with YE. Going around in circles.

[Deleted User]

jeff_flambino said:

Ive had nothing from YE re final bill and also not had a bill from SP yet although they've taken £110 DD out. All I know is im on a tarriff called Energy Exclusive which shows no tarriff details/prices..

Log into your account on the Scottish Power website, click on the text "Tariff Information Label" which appears in the boxes marked "Electricity" or  "Gas " (I don't have gas with SP so I assume it is the same as electricity)  and then that takes you to a page to get the appropriate tariff details.
That page asks a few questions such as postcode, fuel, meter type, payment type , online tariff and then it will displays a list of all the tariffs that match those details.
Look down the page for "Energy Exclusive" or "Energy Exclusive Online" and click on the view link.

slpj

Someone mentioned 'foreign' sounding helpdesk staff a number of posts back. I've emailed and web chatted with SP, in a desperate attempt to get my DD up and running. IT'S A WASTE OF TIME. They already have my bank details. My bank Nationwide, already has a DD steup in SP's name, it's been there for over a month now. But NOT setup on my SP account. This is the RUBBISH response I just received from the ever so helpful, but otherwise USELESS -- Subhankar Barua, Customer Services Representative -- as a reply to me email to them.

Dear Mr Slater,
Thank you for your recent e-mail regarding your energy account 16107203575.
Firstly, we would like to welcome you to ScottishPower and would also like to reassure you that your energy supply will continue without interruption. I can see that you are contacting us about  Direct Debit. I would like to confirm  you that account was created with us on 06.12.2020. I can understand that you want pay the bill by  direct debit. After reviewing the account, I would like to inform you that in order to change the payment method to direct debit, we need to change the tariff, I have check one tariff for you and I have mentioned below and you can check the same tariff by log on to  your online account. I would request you to kindly confirm the tariff  that you  would like to change, So that we can set direct debit payment method for you at the earliest and  we are really sorry that you did not received any  call back from us. And as of now you have the Receipt Cash Quarterly payment method.Once you informed us that tariff, we will go ahead  a change the payment method, without your confirmation we cannot change the tariff from our end.

You can fix your tariff for 1 year for £85.32 p/m, this includes an exit fee of £60.00 - £30.00 per fuel if you change supplier whilst on this tariff. For an additional cost, you can fix your tariff for 2 years which is our Help Beat Cancer tariff, this includes a donation to Cancer Research UK. As you're a domestic customer, you are move to our Energy Exclusive tariff - this is a tariff created specifically for former customers of Yorkshire Energy and provides some of our most competitive prices.

You do not need to take any other action at the moment and we will be in touch with you in due course. In the meantime you can find some of our FAQ's through the following link: https://account.scottishpower.co.uk/solr/yorkshire-energy

If you have any other questions at all you can contact us on 0800 559 3309 between 9am - 5pm Monday to Friday.

Kind regards

Subhankar Barua
Customer Services Representative
ScottishPower
www.scottishpower.co.uk

WHAT A BLOODY USELESS BUNCH OF @#@#@#$#$#$#$#%$#.

[Deleted User]

slpj said:

........I HAVE received my final YE bill. I called Scottish Power to ask them to credit my account, and they said they have not received any notification from YE at all about my credit with YE. Going around in circles.

On a whim I called them up today and was basically told the same as yourself (TBH I was not surprised).  I got my final YE statement on 4th February.  No sign of my £45 credit yet on my SP account.  Amazing how the whole process of getting money back to you takes days/weeks and sometimes months whereas money can go out of one's bank account seemingly instantaneously!  The wheels of money are greased in one direction only! 

crey

I haven't trolled through the whole of this thread (it is rather large . I also was with YE and now SP. My account with SP is set up and the DD is the same as it was with YE however they have only take one payment this week. I had a healthy balance with YE before they went bust as it was comming into winter. I have yet to see this either from YE or as a credit to my SP account. Therefor my SP account is showing an unhealthy defecit .

SP say it will all come out in the wash but my concern is that they are stalling to stop me moving to a cheaper, fixed rate deal before the price cap goes up.

I can ill afford to lose the credit that was built up with YE.

Do I have to stick it out with SP until the credit comes through or can I move before and still get the refund at a later date?

I could go into a fixed deal with SP I suppose but I'd rather be able to play the whole market.

bagand96

crey said:

I haven't trolled through the whole of this thread (it is rather large . I also was with YE and now SP. My account with SP is set up and the DD is the same as it was with YE however they have only take one payment this week. I had a healthy balance with YE before they went bust as it was comming into winter. I have yet to see this either from YE or as a credit to my SP account. Therefor my SP account is showing an unhealthy defecit .

SP say it will all come out in the wash but my concern is that they are stalling to stop me moving to a cheaper, fixed rate deal before the price cap goes up.

I can ill afford to lose the credit that was built up with YE.

Do I have to stick it out with SP until the credit comes through or can I move before and still get the refund at a later date?

I could go into a fixed deal with SP I suppose but I'd rather be able to play the whole market.

Once YE have generated your final bill they will email you so you can see your final credit balance.  They then have to pass this information to SP who will then either credit it to SP accounts, or issue it by cheque.  I've not seen anyone report yet that YE credit has been credited to their SP account, it could still take some time.

You're free to leave SP now.  Plenty have.  Just keep in mind that it might take some chasing of SP in the future to get your YE credit balance (but you won't lose it).  If you switch now, SP may want you to settle your account with their own final bill.

Phones4Chris

Deleted_User said:

jeff_flambino said:

Ive had nothing from YE re final bill and also not had a bill from SP yet although they've taken £110 DD out. All I know is im on a tarriff called Energy Exclusive which shows no tarriff details/prices..

You can find the tariff information using this link https://www2.scottishpower.co.uk/tariff-information.process?execution=e1s1

Enter your postcode, and fill in the dropdown boxes. If you have both gas and elec, you have to do the exercise separately, once for gas and once for elec. In my case the elec tariff is very expensive compared to YE. 

You do not need to go through all that guff, the following has been posted several times by several people in this thread -
The Welcome page https://www.scottishpower.co.uk/solr/yorkshire-energy which was linked in the original email from SP (or you can find it on SP's home page) has an FAQ section down the page. In that, there is "What energy tariff will I move to when I transfer to ScottishPower?"
Expand that, you'll see in the text "click here" which is a link to https://web-content.scottishpower.co.uk/files/pdf/solr/Energy-Exclusive-Pricing-Leaflet-Dec20.pdf  
That document gives the prices for all the regions.