Yorkshire energy ?

GunJack

My last day with SP today, but couldn't enter final gas reading in SP myaccount. Used the dedicated helpline (again) and got through to a very helpful young lady who applied the reading to the account, and also after explaining how much YE credit I'll be due, she's contacted the SP billing dept. for them to hold off generating my final bill for a few weeks to hopefully allow the YE credit to appear....SP will still owe me £90-odd anyway. If it all works I'll be happy

thankyousam

BedrockFred said:

What I can't understand is my YE account was update on the 3rd Feb showing my credit balance but no final bill/credit bill was sent to me I have asked that question to YE but thus far just received their standard reply 

I haven't received my final YE bill, but also on 3rd Feb my YE account was credited the amount of the bill they generated on 6th December (which is the day I submitted my regular meter readings, the day before the SOLR started), i.e. they billed £76 on 6th Dec, then credited £76 on 3rd Feb. I assume they've done this and will generate a final bill up to 6th to avoid having a zero final bill, but it does seem a bit convoluted.

Stuart42

Further to my earlier post just above, just had this back fron SP:

"Thank you for your recent email to Scottish Power regarding your energy account

I completely understand your concern and apologize for the Inconvenience caused to you.

Please be informed that the credit has not yet been transferred. Do not worry we have already escalated this on high priority and are working with the Yorkshire admin to get this credit transferred at the earliest.

Since we have issued your final bill, we would request you to pay the full bill amount in order avoid getting payment reminders.

As soon as we receive your full credit amount from Yorkshire energy we will notify you and will honour you the full credit through cheque".

In other words I'm expected to loan them £86 until they can get it from YE.  I don't think that's on!

LHW99

Just to add, no final bill yet from YE, no sign of my YE balance (large), supposed "actual readings" at SP for 31/12/20, that don't match what I have provided either co., and tod by SP to "wait another couple of weeks" when I contacted.

I left SP 11 years ago because of their poor customer service, and currently can't wait to move again. Hey-ho!

Chino

Stuart42 said:

So do you reckon I would be OK just to pay SP the £34 balance? 

I suppose you have to ask yourself whether you want the potential hassle of having to deal with SP's debt collection people?

Slinky

I paid them the interim bill they sent me less the credit on my YE account. I gave them details to set up a direct debit back in December, it's not my fault they haven't taken money on the dates they said they would. Still waiting on final bills from both YE and SP. Not bothered about their debt chasing department.

masonic

Frustratingly I've now received a final bill based on estimated reading, with a note to contact them and give them the correct final read. They should have received that from my new supplier before now.

A._Badger

masonic said:

Frustratingly I've now received a final bill based on estimated reading, with a note to contact them and give them the correct final read. They should have received that from my new supplier before now.

I've just had a similar experience. Calling the 0800 number I spoke with a not particularly helpful (or bright) operator who said she'd have to connect me with their billing team. The result was being on hold listening to awful pop music for 25 minutes before the call was dropped, from their end.  I tried again and this time got a more helpful adviser, who confirmed that EDF (to which I have switched) hadn't given them the handover readings. SP are now, apparently, updating their records from the figures I gave them today and are issuing a new bill.
I got the impression from the second person I spoke with that their software isn't very flexible - which might explain a lot.

I'm glad to be out of their clutches.
 

 

[Deleted User]

masonic said:

Frustratingly I've now received a final bill based on estimated reading, with a note to contact them and give them the correct final read. They should have received that from my new supplier before now.

Yes same here although on my bill it stated Actual but quite a bit different (in my favour) to what I submitted to Avro - I am waiting for the opening read verification process to work its way through to SP and to Avro, and have ignored SP's request to furnish them with my opening Avro reads.  The gas was seemingly verified within a matter of a day or two and obviously got sent to SP but not the electricity.  Now on day 8 for the leccy verification with no sign of a resolution yet from the data collector.  I will give it till the end of next week before contacting Avro again.  I wonder if having a non-smart meter slows this process down!   

masonic

[Deleted User] said:

Now on day 8 for the leccy verification with no sign of a resolution yet from the data collector.

I take it you are seeing this information through your Avro account? I've not seen other suppliers share the verification status of meter reads before. I doubt it will be the same story with my readings as I provided them almost a month ago.