Yorkshire energy ?

PennineAcute

I have my final bill from SP for a total of £141.20.  I have smart meters installed by SP back in 2017 and they have ignored my final meter reads and have used 'accurate' smart meter readings.  The problem is, they used a final read electriciy read of 9877.  Using my spreadsheet, a read of 9877 occurred on 3 Feb.  I started by new electricty tariff on 23 Jan.  At midnight 23 Jan, my meter reading was 9799.  So I have a further 78 kWh at a more exepensive price.  Not amused.
My final YE bill left me £20.02 in credit, so paid my SP bill less the £20.02.
Glad to get rid of them!

FAI

I was a YE customer. Had £240 credit with them. Got moved to Scottish. (I have since left them).
Am I correct that Scottish has the job to credit me with the money owed me by YE?
If so I will pay my final bill from Scottish MINUS the credit owing me from YE.

Blackbeard_of_Perranporth

If you have your SP account number and your tariff, uswitch has available a SuperSaver rate for existing customers. I have sued the uswitch site and these supersaver rates now for a number of years!

[Deleted User]

DerwentMailman said:

DerwentMailman said:

I've had bills issued over the weekend although I am as yet unable to scrutinize them for the meter reads they have used for opening and closing.  Latest bill PDF... (Pending) is what I see for the 3 bills raised.

Unless they have already received my opening reads from Avro from only 4 days ago then they must be using estimated reads as I calculate they are under-estimating what I owe them for my time with them!  We shall see.  No sign of the YE credit although I am not expecting to see it appear until next month at the earliest!

Anyone else have their pdf bills/statements showing the actual reads and, if they have, are the opening and closing reads the correct ones?   

Looks like they billed my gas correctly to the penny for the gas used, so it follows that they must have used the correct readings (at least for gas) passed on via the industry backend (only submitted opening reads to Avro 5 days ago).  I did not send Scottish Power these final reads directly as requested in the 'Action Required' email I received 4 days ago (the day after my switch to Avro).  Electricity appears to be a little lower than it should be and I'll know for sure when I see the detailed breakdown of the bills

Now seen the pdf bill today - gas uses the correct reads (the original opening and the correct opening read given to new supplier Avro on 3rd February) but the final electricity does not use the correct opening read given to Avro (some 178 units lower than it actually was).  I shall be waiting to see what the confirmed opening read on my Avro account is before deciding what to do seeing as the billing is in my favour.  From a phone call to them Avro confirmed the correct opening read that I submitted to them (although it is not yet showing on my online Avro account).  The actual meter reading was never submitted to them!  

Notepad_Phil

FAI said:

I was a YE customer. Had £240 credit with them. Got moved to Scottish. (I have since left them).
Am I correct that Scottish has the job to credit me with the money owed me by YE?
If so I will pay my final bill from Scottish MINUS the credit owing me from YE.

That would be up to you, but if it were me then I'd pay the bill as specified and then wait for the credit to get paid out.

As Scottish Power say to YE customers "any outstanding credit balance  ... will be transferred to your new ScottishPower account in due course." (my italics), so until they find that there is a credit on your account then you perhaps run the risk of their systems believing that you've not paid what you owe with whatever risks/hassles that might cause you in the interim until the 'due course' arrives.

[Deleted User]

Because the SP system apparently cannot cope with amending an incorrect meter reading, that they accept is their mistake; or perhaps because the person I have been liaising with doesn't have the authority to do so (like Jackie Weaver), they have kindly assigned me to a 'dedicated complaint specialist'. Even though I haven't officially complained. Said person is due to contact me on Thursday to resolve the issue. 

Looking at my latest pdf bill, it looks like the agent has tried to amend their error, but screwed it up and made it worse. So has had to pass it on to someone else. I despair. 

BedrockFred

So today I have my final bill but no mention of my YE credit of £262.88 I owe SP about half that so what happens do I need to contact SP for my credit refund and will they take the payment from that credit
Also am I within my rights to cancel the DD now the final bill has landed

phillw

BedrockFred said:

Also am I within my rights to cancel the DD now the final bill has landed

 If you only kept the DD active because you didn't want them to charge you extra for not having a direct debit, then I would have thought they are within their rights to issue a new final bill. However I am not aware that they have a different tariff for DD and non DD.

I would pay them via DD, because they can't keep track of meter reads so they will probably lose any manual payments.

The final credit from YE is probably going to take a while to filter through.

Shedman

phillw said:

BedrockFred said:

Also am I within my rights to cancel the DD now the final bill has landed

 If you only kept the DD active because you didn't want them to charge you extra for not having a direct debit, then I would have thought they are within their rights to issue a new final bill. However I am not aware that they have a different tariff for DD and non DD.

I would pay them via DD, because they can't keep track of meter reads so they will probably lose any manual payments.

The final credit from YE is probably going to take a while to filter through.

They don't lose manual payments...they send an email acknowledgement and then it appears on your account a day or so later.

BedrockFred

phillw said:

BedrockFred said:

Also am I within my rights to cancel the DD now the final bill has landed

 If you only kept the DD active because you didn't want them to charge you extra for not having a direct debit, then I would have thought they are within their rights to issue a new final bill. However I am not aware that they have a different tariff for DD and non DD.

I would pay them via DD, because they can't keep track of meter reads so they will probably lose any manual payments.

The final credit from YE is probably going to take a while to filter through.

Thanks for that I will leave the DD open so they can collect the final payment, would be a lot easier if SP just took the payment from my YE credit and refunded me the remaining balance they will owe me £127.62, lesson learnt for me keep track of credit balance and don't let it get so big 
Am I right in thinking the YE credit will be paid by cheque or will they pay it intomy bank account