Yorkshire energy ?

gsmh

I saw my latest bill as pending too, yesterday evening and this morning. This afternoon, however, the bill became available to download and I can see the opening and closing reads which were spot on. More than I can say for Green.energy, however. For some reason for electricity they used the Yorkshire Energy closing reading from 5 December as their opening read - but they didn't start supplying me until 6 January! I've been on the case all weekend and am getting nowhere fast. I have sent them my YE and SP bills so they can see clearly what the starting read should be, but it is an absolute nightmare. I have escalated it to a formal complaint. I got them to allow me to switch elsewhere without having to pay the early-exit fees. Scottish Power is very slick and efficient compared to Green!

[Deleted User]

You couldn't make it up. Just made the fatal mistake of having a quick look at my detailed SP bill, after being pending. The first thing I notice is that they have used the wrong opening reading for electricity, resulting in an overcharge of £26.48. The gas is ok. So it looks like my morning (later) is going to be taken up checking everything else on the bill.

GunJack

First day of switch to green for leccy part, submitted opening read to green and also same read to SP yesterday. SP site wouldn't let me enter just leccy read, so had to enter gas too, even though final read for gas is due in 3 days (moving it to Zog). The good thing is, the SP account balance showing is within 4p of my calculations of what it should be so can be confident they've used the correct opening read that was showing in the account (albeit briefly).

The SP account software, it has to be said, is pretty awful - apparently it's generated a bill based on yesterday's reads, but it had also produced one in Jan that was never visible (or even a balance shown) based on estimated reads!! And the pdf bill is still shown as pending, almost 24hrs later. I've been used to bulb and then YE producing a full bill within a couple of hours of meter reads - so how come SP can't?? Poor show indeed....

....and with 3 days to go before no SP supplies, they still owe me £7-odd from my YE credit when it gets there - I feel a potential battle coming on to not have to pay SP any more and then get refunded - hell, they've even taken a DD today, so they'll have to refund me anyway...

masonic

No SP bills here, pending or otherwise. Here's hoping they leave it until my YE credit materialises. The variety in people's experiences with billing is surprising.

bagand96

masonic said:

No SP bills here, pending or otherwise. Here's hoping they leave it until my YE credit materialises. The variety in people's experiences with billing is surprising.

Did your meter readings tally up? I've got no bill either, but then the opening gas reading never displayed in my account so I'm wondering if that's why they haven't generated a bill? (they had the reading because it got passed to YE who used it for my final bill). 

steveg872

My PDF bill is visible this morning and it's correct, showing my customer readings on the 7th Dec and the ones I sent a few days ago, reporting them all as 'Actual' Readings. Billed from 6 December to 29th January inclusive.

[Deleted User]

DerwentMailman said:

I've had bills issued over the weekend although I am as yet unable to scrutinize them for the meter reads they have used for opening and closing.  Latest bill PDF... (Pending) is what I see for the 3 bills raised.

Unless they have already received my opening reads from Avro from only 4 days ago then they must be using estimated reads as I calculate they are under-estimating what I owe them for my time with them!  We shall see.  No sign of the YE credit although I am not expecting to see it appear until next month at the earliest!

Anyone else have their pdf bills/statements showing the actual reads and, if they have, are the opening and closing reads the correct ones?   

Looks like they billed my gas correctly to the penny for the gas used, so it follows that they must have used the correct readings (at least for gas) passed on via the industry backend (only submitted opening reads to Avro 5 days ago).  I did not send Scottish Power these final reads directly as requested in the 'Action Required' email I received 4 days ago (the day after my switch to Avro).  Electricity appears to be a little lower than it should be and I'll know for sure when I see the detailed breakdown of the bills

Shedman

bagand96 said:

masonic said:

No SP bills here, pending or otherwise. Here's hoping they leave it until my YE credit materialises. The variety in people's experiences with billing is surprising.

Did your meter readings tally up? I've got no bill either, but then the opening gas reading never displayed in my account so I'm wondering if that's why they haven't generated a bill? (they had the reading because it got passed to YE who used it for my final bill). 

My opening gas reading never appeared either but I submitted readings half way through December (I had also given them 6th Dec readings as requested) and they generated a bill at that stage using opening Electric read (although that was wrong as it was the end Nov read on YE rather than the 6th Dec one I supplied to SP and YE) but only basing Gas on SC from 6 Dec and no unit charge.  

When I submitted final readings a week or so later when switch out completed they generated final bill based on movement from interim bill to final readings and closed account.  So they can generate a bill without having opening gas reading but maybe that's because my interim reading was only a week or so after they took over supply rather than at this stage 6 weeks or more later.  It's all a bit of a mystery but as it's (currently..hopefully they don't change it later on) quite a bit in my favour I'm not moaning.

Fadacious

Paid my first DD with them (was slightly cheaper than what I was paying for with YE) but no bills at all. Haven't got a final bill from YE either so I'm getting slightly concerned now...

slpj

masonic said:

slpj said:

Can someone here please tell me, exactly what is supposed to happen when setting up a DD with SP? Do they confirm it? Where can I see this on the online account, if anywhere?

It will show in a panel on your online account, but this disappears once you start a switch away from SP (it appears they stop collecting once you start a switch). The best thing to do is check your online banking to see when it appears. The earliest collection date is 4 working days after it is set up.

Deleted_User said:

slpj said:

Can someone here please tell me, exactly what is supposed to happen when setting up a DD with SP? Do they confirm it? Where can I see this on the online account, if anywhere?

Maybe I know now why it is worth switching away from SP, even if it isn't cheaper.

You did well to speak to someone at SP. I never have, but I won't wait on the phone for more than 10 minutes. I have more success making contact on Twitter. 
Once SP have set the DD up, there should be a record of it in your account details at your bank. Are you online or manual? 
The reference number quoted there should also be your SP account number. Have you set SP up online or in the app? If so, the details should also be accessible from the control panel in terms of value (ideally the same as your bank) and day of the month. I say 'should' because, of course, this is SP we are talking about, and nothing should be taken for granted. Everything should be double checked. 
Come back if anything else occurs.

Hi, thanks both,

Well I've now got my YE bill, and I'm 27 quid in credit. But neither this or the DD details are on my SP account yet. The last SP operative said it will take a week. I assume she meant a working week, so I'm in limbo until next week still. Then if there is STILL no change, I'm going to switch.

Comparing what my YE bill would have been since the 6th of December until now, with what I calculate my SP bill to be -- even paying quarterly cash, the difference isn't that great. 28 quid more with SP, about 44p a day. So another week won't break me. But to say the least it is bloody annoying.

Thing is, who to switch to?