Yorkshire energy ?

masonic

YorkieMan2 said:

Has anyone had any dealings with an SP employee who has an English name?  Is part of the problem that their customer 'service' is outsourced to India/Bangldesh?

I didn't ask his name, but the person who cold called me when they found out I was leaving had a Yorkshire accent and I'm fairly sure he was based in the UK.

YorkieMan2

masonic said:

YorkieMan2 said:

Has anyone had any dealings with an SP employee who has an English name?  Is part of the problem that their customer 'service' is outsourced to India/Bangldesh?

I didn't ask his name, but the person who cold called me when they found out I was leaving had a Yorkshire accent and I'm fairly sure he was based in the UK.

Maybe it's just their email and web chat lines that are based overseas. Pretty sure that Priyannita Chakraborty, Nisha Khatoon, Debarati Mukherjee & Abhirup Singha are not based in UK.

[Deleted User]

YorkieMan2 said:

Has anyone had any dealings with an SP employee who has an English name?  Is part of the problem that their customer 'service' is outsourced to India/Bangldesh?

In my experience of outsourcing, they quite often give themselves an 'English' name. I have spoken to many 'David's.

I tend to use Private Messaging on Twitter, because I can never get through on the phone to SP, or have any response via email.

masonic

YorkieMan2 said:

masonic said:

YorkieMan2 said:

Has anyone had any dealings with an SP employee who has an English name?  Is part of the problem that their customer 'service' is outsourced to India/Bangldesh?

I didn't ask his name, but the person who cold called me when they found out I was leaving had a Yorkshire accent and I'm fairly sure he was based in the UK.

Maybe it's just their email and web chat lines that are based overseas. Pretty sure that Priyannita Chakraborty, Nisha Khatoon, Debarati Mukherjee & Abhirup Singha are not based in UK.

Quite likely, although it has to be said, I've had plenty of poor customer support from UK-based staff, so it isn't just overseas call centres that are rubbish.

[Deleted User]

YorkieMan2 said:

Maybe it's just their email and web chat lines that are based overseas. Pretty sure that Priyannita Chakraborty, Nisha Khatoon, Debarati Mukherjee & Abhirup Singha are not based in UK.

Oh, I don't know...

Phones4Chris

rooster47 said:

masonic said:

rooster47 said:

Still no final bill here. The administrators appear to be working like a government department slow, slow and even slower whilst showing a large self interest, annoying as many others as possible, whilst racking up an enormous bill for their 'services'. Hey ho, I shouldn't complain, I used to be guilty of doing the same!

The statement of proposals shows they are paying retained YE staff to deal with the billing aspect. I can't really blame them if they are not working as quickly as possible, once the job is complete they will be disposed of.

The best placed people to sort the YE issue was always retained YE employees, I've done the same, and sadly 'dispose' them later. Its a cheaper option than using administrator's own employees. That doesn't excuse the slow management of the YE business closure

That's probably a trifle unfair, they do have 74,000 or so accounts to deal with. It's SP's inefficiency that's the real problem for most people.

Phones4Chris

YorkieMan2 said:

Has anyone had any dealings with an SP employee who has an English name?  Is part of the problem that their customer 'service' is outsourced to India/Bangldesh?

Yep. I've phoned 3 times in all. The 1st call was to the dedicated helpline where I got an objectionable female with an English accent (English name that I didn't note) who was no help at all, basically saying wait until your account is set up, go away. The 2nd call was to their normal help number many days later where I spoke to a very helpful chap in Liverpool, English name & English accent, who gave me the information I was after. The 3rd call, again many days later was to the dedicated helpline where again I got a very helpful chap, very apologetic about the way SP were handling things and said customer comments and complaints had been passed to more senior staff. Again I got the information I needed.

Phones4Chris

ThinWilly said:

I really don't know what the best thing to do is with regards to the direct debit.

..............

Have you checked the national databases very recently to check that both your supplies are registered with E.On? If they are, have E.On now accepted your opening readings? If not, ask them why not and if you don't get a straightforward answer make a formal complaint to them.
I'd also contact SP and give them the same readings, I presume you've told them you dispute the bill, and tell them that you know they need to be verified by the national database BUT they should still amend the "final" bill which is based on ridiculous estimates. If they are uncooperative, make a formal complaint to them as well.
I think I'd tend to leave the DD in place and if they take a ridiculous sum, especially if you can't afford it, the use the DD Guarantee telling the bank the bill is incorrect and has been disputed and they still have done nothing about it.

phillw

Deleted_User said:

It seems that there is some movement on closing and opening accounts, but I've not had any emails like others seem to have. 

I got onto my SP account by phoning customer support, I didn't get any emails from them about my account being setup until after I was already being supplied by another company.

phillw

Deleted User said:

If I've ready correctly and understood your query, I believe it's likely they'll need your account set up on their system as well as just being your supplier as a lot of transfers don't go through without it.

I initiated a switch as soon as I noticed that they had taken over my supply, I wasn't checking it religiously, so I was a few days behind some of the others. There seems to be some disagreement between SP and Avro over when my gas supply moved away, but neither have actually billed me yet.