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Electricity Meter - failed

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  • It's 10 working days.
  • Arbed31
    Arbed31 Posts: 11 Forumite
    10 Posts
    I had the same problem years ago & just wanted to warn you to check the estimated bill they send you with a fine tooth comb. Mine was demanding extra payment on top of the monthly dd I'd been paying with ridiculous estimations that had me using more electric in summer months than winter (I'm all electric so that's heating too) so they basically made it all up. I insisted on a monitoring or my actual usage from the date of my new meter installation & ended up getting £800 due to overpayment. I should add my blank meter was in the first year of my switch of supplier but I would advise you to use previous years of actual use (not estimate periods) for your argument if you think they are overcharging you on their estimates for the blank period as you could save a lot & possibly get money back
  • cajef
    cajef Posts: 6,283 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Photogenic
    Arbed31 said:
    Mine was demanding extra payment on top of the monthly dd I'd been paying with ridiculous estimations that had me using more electric in summer months than winter 
    No good relying on estimated bills you should have been giving your own readings to them at least every three months.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 19 October 2020 at 1:46PM
    I received a new date from them by txt a couple of weeks ago - this morning, I received another txt from them - cancelling the next appointment (on Wednesday) with no alternative date given and no reason given !
    I am fed up to the back teeth with SP
    What compensation should be be looking for from SP ?
    I am disabled and have already had to change my plans twice as has my wife and carer !
    Live chat doesn't offer any way to chat to a human - it only allows you to ask irrelevant questions
  • Gerry1
    Gerry1 Posts: 10,848 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    50Twuncle said:
    I am disabled and have already had to change my plans twice as has my wife and carer !
    I trust you are on their Priority Services Register?
  • JC_Derby
    JC_Derby Posts: 815 Forumite
    Part of the Furniture 500 Posts Name Dropper Combo Breaker
    50Twuncle said:
    I received a new date from them by txt a couple of weeks ago - this morning, I received another txt from them - cancelling the next appointment (on Wednesday) with no alternative date given and no reason given !
    I am fed up to the back teeth with SP
    What compensation should be be looking for from SP ?
    I am disabled and have already had to change my plans twice as has my wife and carer !
    Live chat doesn't offer any way to chat to a human - it only allows you to ask irrelevant questions
    They have given you the required notification this time, they don’t HAVE to give you a reason though good customer service would suggest they should. 
    You are due no compensation for this one.
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    Gerry1 said:
    50Twuncle said:
    I am disabled and have already had to change my plans twice as has my wife and carer !
    I trust you are on their Priority Services Register?
    Yes I am
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 22 October 2020 at 10:39AM
    They have finally replied to me - telling me :

    "I have checked and found that three times appointment has been booked and it has been cancelled from our end. This is the only reason I have raised once complaints for you .Here is your complaint reference ************, I have arranged for your dedicated complaint specialist to contact you on 27 Oct 2020 .

    For information on how we will handle your complaint, please visit scottishpower.co.uk/complaints where you will find full details of our procedure. If you would prefer a copy of this for your own records, you can download or print our procedure using the same link; scottishpower.co.uk/complaints."

    When you try to raise a complaint - via the link - it doesn't work - try it ...page not found error

    as does escalate complaint

    Compensation due - I believe ?
  • 50Twuncle
    50Twuncle Posts: 10,763 Forumite
    Part of the Furniture 1,000 Posts Photogenic Name Dropper
    edited 25 October 2020 at 11:33AM
    Any advice please.....?
    We've now been meterless for 6 weeks and I am expecting a demand for a meter reading in a while !
  • Hi,
    well seems to work for me,
    hit Complaint,
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