Electricity Meter - failed

thorganby

50Twuncle said:

They have now cancelled the booked appointment to fit a dumb meter on 25 Nov - blaming Covid - telling me that the next available day is 14 Dec - this is from CEO's office

"With regards to the Guaranteed Standard payments – If an appointment is cancelled prior to the visit you would not receive a guaranteed standard payment. However I will look at your request for compensation once the metering appointment has been completed."

In the meantime - free unlimited electricity ??

Maybe - I should buy an electric vehicle and charge it daily and do the same for neighbours too ?

I do hope that you have not been using more electricity than normal simply due to the display failure because the red LED shows that the meter is still registering your usage and this can easily be recovered when required via the IR port.

Meter Memory

All the meters data is to be recorded in a Ferroelectric Random Access Memory (FRAM) under the control of the microprocessor. All the kWh registers are stored in the FRAM and will be updated periodically and on power-fail. The FRAM is able to be re-written throughout the life of the meter and will hold the information, if required for over twenty years.

50Twuncle said:

"With regards to the Guaranteed Standard payments – If an appointment is cancelled prior to the visit you would not receive a guaranteed standard payment. However I will look at your request for compensation once the metering appointment has been completed."

What do they mean by this?

SP translation

"There is no way that we are going to pay you £300+ compensation for problems outside our control and if you had read our Guaranteed Standards document, you would already know this.

† This standard will not apply where we are not able to keep the appointment due to circumstances beyond our control or where we give you at least 1 working day’s notice that we will be unable to keep the appointment.

We may however authorise an ex gratia payment of £30 when this matter is finally resolved, however your abrasive attitude is not helping the situation progress"

50Twuncle

thorganby said:

50Twuncle said:

They have now cancelled the booked appointment to fit a dumb meter on 25 Nov - blaming Covid - telling me that the next available day is 14 Dec - this is from CEO's office

"With regards to the Guaranteed Standard payments – If an appointment is cancelled prior to the visit you would not receive a guaranteed standard payment. However I will look at your request for compensation once the metering appointment has been completed."

In the meantime - free unlimited electricity ??

Maybe - I should buy an electric vehicle and charge it daily and do the same for neighbours too ?

I do hope that you have not been using more electricity than normal simply due to the display failure because the red LED shows that the meter is still registering your usage and this can easily be recovered when required via the IR port.

Meter Memory

All the meters data is to be recorded in a Ferroelectric Random Access Memory (FRAM) under the control of the microprocessor. All the kWh registers are stored in the FRAM and will be updated periodically and on power-fail. The FRAM is able to be re-written throughout the life of the meter and will hold the information, if required for over twenty years.

50Twuncle said:

"With regards to the Guaranteed Standard payments – If an appointment is cancelled prior to the visit you would not receive a guaranteed standard payment. However I will look at your request for compensation once the metering appointment has been completed."

What do they mean by this?

SP translation

"There is no way that we are going to pay you £300+ compensation for problems outside our control and if you had read our Guaranteed Standards document, you would already know this.

† This standard will not apply where we are not able to keep the appointment due to circumstances beyond our control or where we give you at least 1 working day’s notice that we will be unable to keep the appointment.

We may however authorise an ex gratia payment of £30 when this matter is finally resolved, however your abrasive attitude is not helping the situation progress"

No - I am not

But according to my CEO contact :

"When the meter is exchanged the last actual reading taken off the meter will be used as the removal reading. The last reading taken was in August 2020."

 This does look like 4 months free electricity

Gerry1

The last actual reading taken off the meter is likely to be the one taken via the optical port on the day that the meter is removed.  No free lunch.

Biggus_Dickus

Gerry1 said:

The last actual reading taken off the meter is likely to be the one taken via the optical port on the day that the meter is removed.  No free lunch.

You wouldn’t expect anything else from Scottish Power.

 ...I’ll get me’ coat.

welshmoneylover

They can get the reading off the meter upon removal, please don’t make the mistake that others have and think you will get free electricity. You won’t .

50Twuncle

welshmoneylover said:

They can get the reading off the meter upon removal, please don’t make the mistake that others have and think you will get free electricity. You won’t .

I have been told "When the meter is exchanged the last actual reading taken off the meter will be used as the removal reading. The last reading taken was in August 2020" by CEO's office !

Which implies that they won't charge me for electricity from the last meter reading (August) until the meter is changed ?.

 

Gerry1

The last reading is a moveable feast. Today will be yesterday tomorrow.

50Twuncle

Still meter less - and sp are still billing me (actual bills) for electricity

elsien

50Twuncle said:

Still meter less - and sp are still billing me (actual bills) for electricity

Well you are still using electricity, are you not? 

50Twuncle

elsien said:

50Twuncle said:

Still meter less - and sp are still billing me (actual bills) for electricity

Well you are still using electricity, are you not? 

Yes I am but how much?