Electricity Meter - failed

elsien

I don’t think EHU have the power to fine anyone do they? Don’t they just liaise  with the company/OFGEM on your behalf? 

50Twuncle

elsien said:

I don’t think EHU have the power to fine anyone do they? Don’t they just liaise  with the company/OFGEM on your behalf? 

That's why I said 'via ofgem"

Matthaus73

Don't put too much faith in the EHU , all they did for me was tell me it looked like i had a faulty meter and got my energy company to ring me and give me energy saving advice !  After that I was left to go to the ombudsman and EHU wanted nothing more to do with it !

50Twuncle

Matthaus73 said:

Don't put too much faith in the EHU , all they did for me was tell me it looked like i had a faulty meter and got my energy company to ring me and give me energy saving advice !  After that I was left to go to the ombudsman and EHU wanted nothing more to do with it !

Well fingers crossed - they manage to get me compensation

welshmoneylover

You may only get about £30 compo! It probably won’t be much more than that but you may get about £150! 

Bearing  in mind future prices will increase to pay for it.

50Twuncle

I have the sixth appointment to fit a replacement meter a week tomorrow - but I am not holding out much hope for them to carry out the work!!

I bet that they arrive with a smart meter rather than a dumb meter (as promised)

50Twuncle

OK They actually fitted a dumb meter as requested yesterday - but the "DATE OF LAST READING" on-line is shown as 13 Nov 1902 - how do I input a meter reading when the date is clearly 118 years early (will they try to charge me for 1416 months meter rental at 32.29 p per day adds up to almost £14,000 !!)

No sign of any communication yet - from "Complaints" - sp's twitter team "promised" that complaints would be in contact with me today !

I will be moving to Octopus as soon as sp pay this years WHD !

brewerdave

50Twuncle said:

OK They actually fitted a dumb meter as requested yesterday - but the "DATE OF LAST READING" on-line is shown as 13 Nov 1902 - how do I input a meter reading when the date is clearly 118 years early (will they try to charge me for 1416 months meter rental at 32.29 p per day adds up to almost £14,000 !!)

No sign of any communication yet - from "Complaints" - sp's twitter team "promised" that complaints would be in contact with me today !

I will be moving to Octopus as soon as sp pay this years WHD !

As it is a dumb meter being changed in a pandemic just before Xmas ,I suspect that it will take about 6 weeks for the details of the new meter to make their way to SP !!
My last meter exchange in 2015 took several weeks to update on EON's systems -and that was in a "quiet " time!!

50Twuncle

brewerdave said:

50Twuncle said:

OK They actually fitted a dumb meter as requested yesterday - but the "DATE OF LAST READING" on-line is shown as 13 Nov 1902 - how do I input a meter reading when the date is clearly 118 years early (will they try to charge me for 1416 months meter rental at 32.29 p per day adds up to almost £14,000 !!)

No sign of any communication yet - from "Complaints" - sp's twitter team "promised" that complaints would be in contact with me today !

I will be moving to Octopus as soon as sp pay this years WHD !

As it is a dumb meter being changed in a pandemic just before Xmas ,I suspect that it will take about 6 weeks for the details of the new meter to make their way to SP !!
My last meter exchange in 2015 took several weeks to update on EON's systems -and that was in a "quiet " time!!

Thanks - and as I guessed - There was NO email from "complaints" yesterday - despite the sp twitter team promises !

50Twuncle

And even worse - my on-line account - now shows a meter reading on Monday as being 00000 - rather than 09250 - so if I input a correct reading in a few weeks - it will mean that sp try to charge me for an extra 9250 units or overcharge me by almost £1400 !

They have the meter number down correctly - but the replacement meter was obviously not new and came with considerable readings already on it !