Electricity Meter - failed

brewerdave

50Twuncle said:

And even worse - my on-line account - now shows a meter reading on Monday as being 00000 - rather than 09250 - so if I input a correct reading in a few weeks - it will mean that sp try to charge me for an extra 9250 units or overcharge me by almost £1400 !

They have the meter number down correctly - but the replacement meter was obviously not new and came with considerable readings already on it !

Presumably the meter fitter left a card with the info. on it - eg old meter final (if he got it!) and new meter initial read ?? I had a similar problem which I finally sorted by sending a photo of the card and the meter to the customer services person dealing with the dispute.

MikeE67

50Twuncle said:

I will be moving to Octopus as soon as sp pay this years WHD !

Octopus Energy have excellent customer service. I had SMETS2 meters fitted by OVO in July 2019 and they have been in 'dumb' mode most of that time.

Both OVO and E.ON failed to sort out the problem but finally the problem is getting sorted and I only moved to Octopus around a week ago.

This is what they said:

50Twuncle

brewerdave said:

50Twuncle said:

And even worse - my on-line account - now shows a meter reading on Monday as being 00000 - rather than 09250 - so if I input a correct reading in a few weeks - it will mean that sp try to charge me for an extra 9250 units or overcharge me by almost £1400 !

They have the meter number down correctly - but the replacement meter was obviously not new and came with considerable readings already on it !

Presumably the meter fitter left a card with the info. on it - eg old meter final (if he got it!) and new meter initial read ?? I had a similar problem which I finally sorted by sending a photo of the card and the meter to the customer services person dealing with the dispute.

The meter fitter - did leave a card with the relevant info on it - but I am  unable to inform SP of this corrected reading

The CS woman who was dealing with the dispute is now telling me that because I have raised it with EHU - She is no longer dealing with it - but won't tell me who in SP it has been transferred to.... I have tried the two complaints levels with no response and CEO direct only gets "message read" - EHU keep on giving SP more chances to respond (3 at last count - with no response)

I am disabled and don't speak on the phone so SP twitter team have been trying to get an email sent to me from "complaints" but have failed 3 times - promises to communicate by email - last Tuesday was the last (evidently complaints "claim" to have emailed me - nothing received, yet again - I have checked "spam" - nothing !

I am fed up to the back teeth with the whole sorry episode and just want it to end - and change suppliers

SP are appalling - they have no complants procedure that works and are ignorant of the rules

50Twuncle

Further update :  I received a twitter message this morning :   informing me that the twitter team had been in contact with "complaints" and to expect an email this Tuesday re Compensation

50Twuncle

Update - sp have paid £120 into my bank account and have promised to look in to another failed appointment - which should mean another £60 compensation - together with free electricity from Aug to meter replacement - so I am happy - but still moving to Octopus (just as soon as I receive my WHD)