Electricity Meter - failed

50Twuncle

[Deleted User] said:

Hi,

well seems to work for me,

Link 1,

hit Complaint,

Link 2.

OK They've fixed it - but that doesn't help my meter issue !

[Deleted User]

Why would you want to raise a complaint if they've already raised one for you and given you a reference number?

Biggus_Dickus

50Twuncle said:

m-holland said:

My advice would be to get as far away from Scottish Power as possible

I've never had any serious issues with SP

I have been with them for around 15 years

They pay my Warm Homes payment every year and bill me, almost correctly - at the moment £30 per month

Why change ?

You’ve obviously been luckier than I was.

Scottish Power almost sent me round the twist!...to describe their customer service as appalling would be to flatter them.

They instigated changes (I know not what) to their processes which in turn led to protracted and seemingly unfixable billing problems for a whole swathe of their customers. I was one of those severely battered and bruised customers.

The whole debacle resulted in OFGEM levying a fine of £18Million against ScottishPower in 2016 for serious “customer service failings” between 2013 and 2016.

I assume?? they’ve improved in recent times.

https://www.ofgem.gov.uk/publications-and-updates/scottishpower-pay-18m-customer-service-failings

 

 

50Twuncle

Deleted User said:

Why would you want to raise a complaint if they've already raised one for you and given you a reference number?

Because despite having a complaint reference number - they still haven't even bothered to get in touch with me !

Its been 6 weeks since I first reported the fault meter and nothing has been done !

Gerry1

Only two weeks to go before you can take it to the ombudsman.

50Twuncle

Gerry1 said:

Only two weeks to go before you can take it to the ombudsman.

They've had 6 weeks

3 missed appointments - with no explamation

and today - a missed chance to explain why.....

They have whats coming to them,

[Deleted User]

What was the date the complaint was opened on?

50Twuncle

21st September was the date that I noticed it - and emailed SP !

I have tried using their on-line chat and discovered that on-line chat operators do not have the ability to assist

I have emailed ContactUs@ScottishPower.co.uk on numerous occassions and have been told "YOUR METER WILL BE SORTED OUT ON **/**/**" but the appointments have then been cancelled by TXT.

I have even been given a reference number and told to expect a communication from a "dedicated complaint specialist" to contact me on 27 Oct 2020.

NEVER HAPPENED

I used SP's complaint procedure to ESCALATE the issue to 3rd level "the director support", quoting reference ********** and still have heard nothing.

Also - SP own "Priority Service Register" - is not available (the weblink is not working)

https://community.scottishpower.co.uk/t5/Extra-Help/What-is-our-Priority-Services-Register/ta-p/8

Try "applying here" on the link above

You would have thought that it was in SP's interests to get me a replacement meter ?

50Twuncle

I have resorted to emailing the CEO - keith.anderson@scottishpower.com

50Twuncle

Still no solution

Can I change suppliers without a working meter ?