Electricity Meter - failed

Carrot007

Gerry1 said:

You'll probably find that it's only the display that has failed and that your usage will be downloaded via its optical port before it is replaced with the new meter.

Maybe if it weer BG I would expect that to maybe occur. SP though, lucky if the guy turns up on the right day! Probably will shove the meter in your bin to save on disposal costs (well maybe not that one, but I doubt they will bother to retrieve the reads even if possible, I expect the bare minimum from SP!),

50Twuncle

I was told in the online chat that they would replace the meter on 6th Oct but no confirmation email has been received yet !
They don't appear to be very good.

50Twuncle

OK Received confirmation email

m-holland

My advice would be to get as far away from Scottish Power as possible

50Twuncle

m-holland said:

My advice would be to get as far away from Scottish Power as possible

I've never had any serious issues with SP

I have been with them for around 15 years

They pay my Warm Homes payment every year and bill me, almost correctly - at the moment £30 per month

Why change ?

Hasbeen

50Twuncle said:

m-holland said:

My advice would be to get as far away from Scottish Power as possible

I have been with them for around 15 years

Do you ever compare with other energy providers as to obtaining a less expensive tariff?

Or are you on a really good cheap deal with SP?

50Twuncle

They failed to show up on the day
I emailed them and have now been given another day
SP are poor suppliers
Compensation for missed appointment?? 

JC_Derby

50Twuncle said:

They failed to show up on the day
I emailed them and have now been given another day
SP are poor suppliers
Compensation for missed appointment?? 

Not a lot, maybe twenty pounds but definitely ask for it....also check their customer gaurantees, sometimes if they don’t pay the money of their own volition then you are due another separate payment.

JC_Derby

Appears to be £30 for a missed appointment for a faulty credit meter.
https://www.scottishpower.co.uk/pdf/standards/guaranteed-standards.pdf

“How compensation payments are made

Guaranteed Standards compensation payments are made to you automatically by applying a credit to your bank account or by cheque – you do not need to apply to receive it. Also, if we are aware of a failure and have not paid you compensation within 10 working days of it, we will pay you an additional £30.”

id wait for the ten working days to be up before I contacted them and cheque your online account  at that point.

50Twuncle

JC_Derby said:

Appears to be £30 for a missed appointment for a faulty credit meter.
https://www.scottishpower.co.uk/pdf/standards/guaranteed-standards.pdf

“How compensation payments are made

Guaranteed Standards compensation payments are made to you automatically by applying a credit to your bank account or by cheque – you do not need to apply to receive it. Also, if we are aware of a failure and have not paid you compensation within 10 working days of it, we will pay you an additional £30.”

id wait for the ten working days to be up before I contacted them and cheque your online account  at that point.

Thanks - they are extremely unlikely to offer me £30 off their own volition

I will leave it until Friday and make it £60