Neon Reef - any views?

Shedman

the_lunatic_is_in_my_head said:

Shedman said:

Shedman said:

brewerdave said:

.Has ANYONE yet seen their NR debt added to their BG balance ??

Yep I have and it agrees with NR Final Statement- it appeared on my account today but not invoiced yet.  

Also not been charged for 21/11 to 7/12 yet.

Just to add I have now just had a PDF bill and it shows the NR debit on it, after the electricity cost for the bill period and VAT,  as a single line entry under Adjustments after VAT and entitled "Debit from your previous supplier"

Just got my bill this morning and same as you, no breakdown or explanation at all.

Unless they send something in the post detailing the debit amount I'm not sure how they expect to get away with that. 

On the plus side their estimated reading for 31st of Match was only 15kw out (in my favour), I guess their haven't processed the  web form dated meter readings yet and the bill will be adjusted at some point.  

Well to be fair to BG (which is not easy....) I'm not sure what else they should provide for that debit.  They will just have been passed the amount that the NR administrators have told them is the debit, which BG seem to be collecting on their behalf or something along those lines,  which should be the balance on your NR account as 20 Nov ...which mine was.   In a similar vein I've have just had a bill from EDF which includes the credit due from Zog and that is also only a one liner "credit due from previous supplier"

the_lunatic_is_in_my_head

I would expect to see a calculation really, I do appreciate the administrators have a role in this but for a £50 odd debit to be erroneously applied without any form of explanation (other than debit from previous supplier) is very poor IMHO. 

When Igloo went I was moved to EON and got a cheque in the post (a grand sum of 30 pence), again there was no explanation and it's possible to have lost out there as well (although I don't think it would have been much and EON cancelled their £80 bill due to incorrect information they gave so it wasn't worth troubling with). 

brewerdave

the_lunatic_is_in_my_head said:

I would expect to see a calculation really, I do appreciate the administrators have a role in this but for a £50 odd debit to be erroneously applied without any form of explanation (other than debit from previous supplier) is very poor IMHO. 

When Igloo went I was moved to EON and got a cheque in the post (a grand sum of 30 pence), again there was no explanation and it's possible to have lost out there as well (although I don't think it would have been much and EON cancelled their £80 bill due to incorrect information they gave so it wasn't worth troubling with). 

The two "not invoiced" amounts on my BG account, add up to the final balance on my last NR statement -did you not get a final statement from NR ??

400ixl

I seem to be getting there now in getting the billing sorted.

I had previously been notified of the credit being applied to my account from the Neon Reef and this matched the expectation I had.

I had a bill generated end of last week and when I looked into it there were some issues. The billing started as of the 2nd December with a zero balance and went through to the end of March with a final total of costs minus the credit from the Neon Reef account.

All good so far, then I looked at the readings they had used. I had given them a reading on the 2nd December and this was listed on my account in the meter readings section, also gave them a reading on the 30th March as well, so they had a defined start and end point. However, they had used some random meter reading at the start point which did not correspond to anything that had been given at any point during the final readings for Neon Reef or in between. It was some 449 kWh (electric only) below the reading given on the 2nd December. The final reading was correct.

I switched to the Zero Fixed Oct 2022 tariff and was told this would be backdated to the start of the contract, in the billing the first couple of days are on the tariff with a standing charge.

I pinged them on the online chat in the app to say that I believed the bill was wrong and that they had used the wrong start reading (giving them the correct reading). Got a response back that they have re-issued the bill and the value was very close to what I calculated. Will see the detail in the next 48 hours or so when the bill gets uploaded. I didn't try to cover the few days of the tariff being backdated as the value just isn't worth the effort if they have corrected the main issues (talking a few £'s).

So people need to check the readings that are being used for the bills, as even if you submitted them and they are listed in your readings they may not have been used. Good news is they seem to be not resisting correcting the errors if they occur.

Stuart42

After this it looks as if all I haven't been charged for is standing charge from 22/11 to 2/12. About £2.50.

brewerdave

Had an email from BG last night, telling me that my account balance had been updated by the transfer of my NR debt - only trouble is that the webpage hasn't changed at all !
 There are still the two separate "not invoiced" charges that appeared on the 1st April which together add up to the NR debt, but no explanation WHY the debt is split. AND no sign of a replacement bill for the 1st Feb bill which was cancelled and replaced - except it wasn't !!

AbbieCadabra

AbbieCadabra said:

finally been able to download my latest bill &, as suspected/shown by others also affected, revised charges from our start date with BG on 03.12.21 now reflect the last reading billed to by NR on 29.10.21, not the reading i provided both suppliers on 22.11.21.

who signed off 'missing' consumption from NR to be billed at BG current rates? How on earth did they think was ok??

my opening bill period was for 87 days, this is the same on the revised bill now showing, but an additional 465 kwh billed & so i've been overcharged £38.87 for electricity only (inc. vat).  

no explanation anywhere i can see on the bill or my account.  my previous complaint with BG is still open, but within this complaint i specifically asked if all previous charges raised had been cancelled to re-bill missing NR consumption (charges weren't rebilled when complaint was opened) - i was categorically told no, no idea why charges cancelled, probably a system error. 

well 'someone' had decided this mass rebill was happening, but obviously not told any staff.

talk about creating a mess & forcing how many ex NR customers to contact you...

my DD is set to take on 13th, i suppose best course of action is to leave DD active & try to update my current complaint? i want to cancel the DD as i know i've been overcharged, but its likely to cause more issues with how incompetent they are.

i'd had no reponse from BG to my complaint made 22nd March so did online chat on Thursday, advised current revised charges are incorrect & DD due next week. I was told the bill would be cancelled & DD stopped while there was an outstanding query.

My account has now had the revised charges cancelled, & exactly the same charges rebilled again with a later DD date of 21st April now showing. No message or explanation on the bill.

Can anyone who's had a reply recently advise timescale from when you originally contacted them? Thanks

Tranboy

I had my Neon Reef credit paid into my Bg account about 2 months back and it was correct.

On another electricity account I had with Bg back in July 2021 at this address there was £1.80 credit when I switched of my own choice to Eon next. So from July 2021 it has taken Bg until this Saturday April 2022 to send me a cheque for £1.80. The timeframe for Neon Reef credit repayment seems speedy by comparison.

the_lunatic_is_in_my_head

brewerdave said:

the_lunatic_is_in_my_head said:

I would expect to see a calculation really, I do appreciate the administrators have a role in this but for a £50 odd debit to be erroneously applied without any form of explanation (other than debit from previous supplier) is very poor IMHO. 

When Igloo went I was moved to EON and got a cheque in the post (a grand sum of 30 pence), again there was no explanation and it's possible to have lost out there as well (although I don't think it would have been much and EON cancelled their £80 bill due to incorrect information they gave so it wasn't worth troubling with). 

The two "not invoiced" amounts on my BG account, add up to the final balance on my last NR statement -did you not get a final statement from NR ??

No I don't think so, looking at the date BG took over it was less than a month with NF. Opening reading was given and they asked for a reading a couple days after they stopped trading which would have been supplied but other than that never had any kind of bill or statement that I recall. 

ZaSa1418

I also got an email to say my BG account balance had changed due to Neon Reef balance. I thought we would still have to pay Neon Reef / their administrators/liquidators any outstanding if we weren't in credit?