Neon Reef - any views?

lisyloo

Shedman said:

lisyloo said:

Shedman said:

brewerdave said:

.Has ANYONE yet seen their NR debt added to their BG balance ??

Yep I have and it agrees with NR Final Statement- it appeared on my account today but not invoiced yet.  

Also not been charged for 21/11 to 7/12 yet.

I presume you’ve checked the readings?
my BG supply started 22/12 but the reading used is 21/11
I think that means I’ve gained the standing charge.

Naturally...and no they haven't used 21 Nov reading for the first bill but a much higher figure so at the moment it suits me very nicely.

Nice, but I wouldn’t bank on it.
Bills are being reversed left right and center on BG at the moment.
Technically we can’t bank on it until 6 years have passed, but I’d certainly say wait 2 or 3 months or maybe 6 months until this phase of rebilling is over.

PFP ended September and that’s not been billed yet.

goatfaced

My PFP bill came in the post and has been added to my BG debt over two random amounts for some reason. Still not been billed for long enough to actually pay - I'm on whole amount direct debit and when they cancel the bills it cancels the direct debit. I reckon my April bill will be for around a thousand pounds, and will include the PFP final bill. 

Inigo_Montoya

Shedman said:

brewerdave said:

.Has ANYONE yet seen their NR debt added to their BG balance ??

Yep I have and it agrees with NR Final Statement- it appeared on my account today but not invoiced yet.  

Also not been charged for 21/11 to 7/12 yet.

same here - debt was added on April 1st (viewable in the payments section)

Also earlier my BG start read provided december 3rd was adjusted back to the NR final read on November 20th 

All gone relatively smoothly for me apart from these annoying bill cancellations

brewerdave

Inigo_Montoya said:

Shedman said:

brewerdave said:

.Has ANYONE yet seen their NR debt added to their BG balance ??

Yep I have and it agrees with NR Final Statement- it appeared on my account today but not invoiced yet.  

Also not been charged for 21/11 to 7/12 yet.

same here - debt was added on April 1st (viewable in the payments section)

Also earlier my BG start read provided december 3rd was adjusted back to the NR final read on November 20th 

All gone relatively smoothly for me apart from these annoying bill cancellations

Still not happened on my account.
Reluctantly, increased my DD today for May1st. It's going to be almost exactly twice what I was paying NR but my own spreadsheets suggested that I was going to owe ~ £150 by June inc. the "missing" days.
Just wish BG would actually replace the bill that they cancelled 3 weeks ago.
Now means that my utility bills are comfortably my biggest monthly cost ,leaving the Council Tax far behind !

the_lunatic_is_in_my_head

My BG payment account show miscellaneous document on the 1st of April with a £53.27 debit which I can only assume relates to Neon Reef.

NR was paid £84.78 and units come to £82.82 and standing charge is around £6.55 so not a difference of £53.27 

Last BG bill was 1st of March, no emails received about this, is there anywhere to see this miscellaneous document within the BG account? 

keiran

the_lunatic_is_in_my_head said:

My BG payment account show miscellaneous document on the 1st of April with a £53.27 debit which I can only assume relates to Neon Reef.

NR was paid £84.78 and units come to £82.82 and standing charge is around £6.55 so not a difference of £53.27 

Last BG bill was 1st of March, no emails received about this, is there anywhere to see this miscellaneous document within the BG account? 

The "miscellaneous document" is not a document - just a way of entering the value in your account.

With my short period of being with NR, the way they worked out the credit to be applied to my BG account was simply to add the direct debits I'd paid, and to subtract the value of the single bill I'd been sent.  This benefited me by 2-3 weeks of free electricity (though I'm a low user!) 

I don't think they're working out the credit/debit to be transferred to the exact kWh

ivanleo

Well I'm normally not a heavy user but as it happened the "missing" period between my one and only NR bill and my switch to BG on December 6th was a period when the landlord had the builders in using loads of machinery, and there was a two week period where two months' worth of electricity was consumed. This SOLR experience has been the best one to date.

the_lunatic_is_in_my_head

keiran said:

the_lunatic_is_in_my_head said:

My BG payment account show miscellaneous document on the 1st of April with a £53.27 debit which I can only assume relates to Neon Reef.

NR was paid £84.78 and units come to £82.82 and standing charge is around £6.55 so not a difference of £53.27 

Last BG bill was 1st of March, no emails received about this, is there anywhere to see this miscellaneous document within the BG account? 

The "miscellaneous document" is not a document - just a way of entering the value in your account.

With my short period of being with NR, the way they worked out the credit to be applied to my BG account was simply to add the direct debits I'd paid, and to subtract the value of the single bill I'd been sent.  This benefited me by 2-3 weeks of free electricity (though I'm a low user!) 

I don't think they're working out the credit/debit to be transferred to the exact kWh

Thanks @keiran

Presumably they have to give something to show how they've calculated the amount. Perhaps it comes on the next bill but I've raised a complaint to request their "document", 7 days for a reply apparently, I guess their complaints department is pretty busy at the moment. 

Never had a bill from NF, I have a screenshot of the opening reading at NF and BG have an opening reading, units for period tally with what we'd typically use and number of standing charge days should be very straightforward to apply. 

Nice result for you but BG won't be getting a penny more than was used from me! 

Shedman

Shedman said:

brewerdave said:

.Has ANYONE yet seen their NR debt added to their BG balance ??

Yep I have and it agrees with NR Final Statement- it appeared on my account today but not invoiced yet.  

Also not been charged for 21/11 to 7/12 yet.

Just to add I have now just had a PDF bill and it shows the NR debit on it, after the electricity cost for the bill period and VAT,  as a single line entry under Adjustments after VAT and entitled "Debit from your previous supplier"

the_lunatic_is_in_my_head

Shedman said:

Shedman said:

brewerdave said:

.Has ANYONE yet seen their NR debt added to their BG balance ??

Yep I have and it agrees with NR Final Statement- it appeared on my account today but not invoiced yet.  

Also not been charged for 21/11 to 7/12 yet.

Just to add I have now just had a PDF bill and it shows the NR debit on it, after the electricity cost for the bill period and VAT,  as a single line entry under Adjustments after VAT and entitled "Debit from your previous supplier"

Just got my bill this morning and same as you, no breakdown or explanation at all.

Unless they send something in the post detailing the debit amount I'm not sure how they expect to get away with that. 

On the plus side their estimated reading for 31st of Match was only 15kw out (in my favour), I guess their haven't processed the  web form dated meter readings yet and the bill will be adjusted at some point.