Ryanair refund thread

Gareth_Ainsworth

Hopefully I won't be too far behind then. Flights 9th April, cancelled 25th March.

Tharweb

veryintrigued said:

I can only recall one forumite actually receiving a refund from Ryanair on this entire thread.

It would be handy IMO if we could all divulge the credit card company and amount that any successful charge back has occured.

Nationwide CC are being slow, very slow in an amount of circa £60. Hopefully they don't use the < £100 excuse.

There is no £100 limit for chargeback, unlike section 75 https://www.moneysavingexpert.com/shopping/visa-mastercard-chargeback/

FWIW, I claimed from Barclaycard. I have a card on my other half's account, which can be an issue. However, I got £165 back 3 weeks after submitting the claim.

The flight was 16 May, claim submitted 17 May.

helena99x

Hello...I’m desperate and have no idea what to do. 

Booked holiday to Crete (Chania) for 5 adults on 26/2 for 5/7 for two weeks with Ryanair. The privately rented accom in Crete has cancelled. Ryanair have not cancelled the flight.

Until there announcement this week...their website has said if you change your mind about travelling you can change your flight and no fees will be incurred. That’s simply not true. We have tried to change many times and they want an extra £650 ish...on top of the £1500 we have already paid. 

We have not been able to successfully contact Ryanair through internet chat...they cut us off. Today however, they have chatted to us...told them the situation as above...they have moved the goalposts and said it is now only free if you have booked flights since the 10/6...and then cut us off again. 

On their website it still states clearly about changing your mind. The screenshot is below. 

I have tried to follow everything you have advised. Have contacted the CAA...have contacted the credit card company. They all say the same...unless the flight is cancelled I have no hope. 

The only thing I haven’t done yet is a section 75....but is there any hope there? Please help me. £1500 is a lot of money to lose. 

I worry too for new bookings made now...people are held to ransom if they keep changing their rules at Ryanair. The whole system is morally corrupt. I will never use them again if this isn’t sorted.

missile

If the flight is not cancelled you have no grounds for a refund. Have you tried the option to request a voucher?
"I will never use them again if this isn’t sorted." One could level the same complaint about almost all of the airlines.

Fungas

I think the threat of not using Ryanair is valid though; they've behaved badly throughout this saga and continue to sit on refund revenue whilst other airlines (e.g. Jet2) have been much quicker to act. Many companies recognise the value in looking after customers through thick and thin; not Ryanair it seems. They've got fantastically quick means of taking your money, but resort to snail pace systems when it comes to rightfully refunding it. 
As the follow-up post said, T&Cs mean you can't get a refund unless the flight is cancelled. Advice to me from my insurance firm was to wait nearer the time and, if the flight remains scheduled but unusable, you seek to claim on insurance (no guarantee that pays out, though). 
Just on a practical level, when you engage with Ryanair through the online chat, make sure you've answered the final box - it appears you're in the queue at that point but I think you have to put your final question to them so that they engage. 

helena99x

Follow up...well what I did in the end was go to Stansted airport and their customer service desk. Eventually, after 2 attempts...the desk called Ryanair. They got me transferred onto another destination at Christmas...with no fees and nothing else to pay!!! Hurrrah!!!

interestingly, after our online message chat...where the agent cut us off twice whilst in convo...they had added a note saying that “under no circumstances should this customer be given a refund”. What absolute bar stewards.

In the end lost £600...the original cost of the flight...but at least I’ve got a flight I can use and I didn’t have to pay £665 extra on top of the £1500 already spent. 

Best I could manage...and a result by Ryanair’s standards. But this is defo the last time I will use them. 

Enough. 

Ty guys for your comments though. App it. 

JJ-X-Ray

I applied for a refund on the 21st of May when my flight to Athens in July was cancelled. I got one of those confirmation pages to print out (which I did), but no email confirmation.
However in the time since Ryanair have kept emailing me asking if I want a voucher (in huge capitals and linked images) or a refund (in small writing single word link). This made me concerned that they hadnt processed my original request. I finally went on the chat today and was told that a voucher had been issued!!!!! I told the person that I had applied for a refund and had not accepted any voucher and they told me they will now ask for a refund. Unbelievable (or not given this thread).
I then asked why my original refund request had been ignored and was told it was not ignored but issued as a voucher instead but in the full amount paid, which in my book is not complying with my original application.
Ill never say never since money saving is always important, but they have hardly covered themselves in glory in their dealing with this. Probably cos they know we'll all come crawling back.
I have to say I dont trust them not to renege on this refund now, which means more anxiety and probably several hours waiting on chat or call.

Fungas

So JJ-X-Ray, what seems to be happening is they're initially accepting refund applications but persisting with the voucher offer, and a second refund application via the online chatbot (using the link in the later voucher offers email) gets you into the refund queue. Quite why they've chosen to flex the law and EU regulations like this is anybody's guess, but that appears to be the process. I went through pretty much exactly what you have, and got a second refund application confirmation when I queried the constant voucher crap with their chatbot. You're in a queue now, but supposedly they're starting to issue refunds, only they're about 3 months too late to comply with EU 261/2004 (and UK consumer law).

Fungas

Should say too, there's seriously no prospect of me going back to them ever again - they're dead to me now. In Cheshire I've got ample choice of airports and carriers, and Ryanair will not ever be one of them again. 

danielson81

This thread looks worrying: https://forums.moneysavingexpert.com/discussion/6157738/chargeback-and-ryanair#latest 
Someone says Ryanair have clawed back a chargeback request !
Its something myself and several others no doubt have done! Worrying...