Ryanair refund thread

becksport

I had flights cancelled in March and May with Ryanair. Went through the refund process the same as everyone else and received vouchers which I did not want. Opened a dispute with Amex who put the credits back on my account. A few weeks later I had all the credits taken off me as Ryanair provided documents of my transactions and stated they have offered vouchers (the same happened with my disputes with Loveholidays). I rang Amex and told them that I did not purchase a voucher, I purchased a seat on a flight on a certain date that they cancelled. Amex then re-opened my disputes and re-credited the money. Yesterday 2 of my disputes with Ryanair were added back on to my account. I phoned Amex who said that there was no evidence I had applied for a refund. I did not receive an email confirming the refund request - only the acknowledgement from their link to apply for the refund. I told Amex that they had the proof that Ryanair cancelled my flights and by law they have to refund me in 7 days even if I have not applied for a refund which they clearly have not done. I am waiting for these 2 disputes to be re-credited yet again and the dispute to continue. I have heard nothing from Ryanair since they sent the voucher emails.

In short they are spending time sending pages of documents to dispute these chargebacks/section 75 claims when they could be just refunding people. 

It seems never ending.

Life__Goes__On

becksport said:

I had flights cancelled in March and May with Ryanair. Went through the refund process the same as everyone else and received vouchers which I did not want. Opened a dispute with Amex who put the credits back on my account. A few weeks later I had all the credits taken off me as Ryanair provided documents of my transactions and stated they have offered vouchers (the same happened with my disputes with Loveholidays). I rang Amex and told them that I did not purchase a voucher, I purchased a seat on a flight on a certain date that they cancelled. Amex then re-opened my disputes and re-credited the money. Yesterday 2 of my disputes with Ryanair were added back on to my account. I phoned Amex who said that there was no evidence I had applied for a refund. I did not receive an email confirming the refund request - only the acknowledgement from their link to apply for the refund. I told Amex that they had the proof that Ryanair cancelled my flights and by law they have to refund me in 7 days even if I have not applied for a refund which they clearly have not done. I am waiting for these 2 disputes to be re-credited yet again and the dispute to continue. I have heard nothing from Ryanair since they sent the voucher emails.

In short they are spending time sending pages of documents to dispute these chargebacks/section 75 claims when they could be just refunding people. 

It seems never ending.

Well done for standing up for your rights and telling Amex they did it wrong.
It's a pity I have to tell people to say a person has rejected any vouchers when making a Chargeback, I do it for that very reason.
It shouldn't be that way, a cash refund should be standard.
A voucher isn't a refund, it's an IOU, it's just a promise of a refund.

Gareth_Ainsworth

Gareth_Ainsworth said:

cookster said:

Heard nothing since my refund request on the 30/03, but received this email today.  Not sure if its good or bad news...
Our Ref:xxxxxx
Dear Customer,
I refer to your recent request for a refund on your booking confirmation xxxxxx.
Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us.
Please do not resubmit your request.
Thank you for your patience and understanding.
Yours sincerely,
Ryanair Customer Services

Same here. Infact I've received that email twice from Ryanair today.
25/03 - Our flights were cancelled (Booked for Easter)
27/03 - Requested a refund and received an email confirming this.
09/04 - Email from Ryanair confirming refund request is in a queue
21/04 - Received voucher for value of flights cancelled
28/04 - After being unable to get through to Ryanair to request refund (again), used facebook message to confirm I still wanted refund.
16/05 - Began chargeback via Tesco Bank. Advised via email of the request and that they are busy and taking 6 weeks to process refunds. 6 weeks is a week tomorrow. I will then contact them.
08/06 - Heard nothing from Ryanair, so spoke to agent via Live Chat who (again) placed me in a queue for refund.
09/06 - Email acknowledging I wanted a refund and not voucher
19/06 - Two emails received confirming Ryanair are working through the backlog.

As a follow up to my previous post, I have just received an email today from Ryanair stating that the full refund has been issued and will be with me in 5-7 working days. Promising, but I'll update if I see the money.

soolin

I’ve just had my first refund from Ryanair back to my credit card. I was due to fly 31st March and as others on here was told I would get a refund, and then later told I would get a voucher. I declined the voucher and my refund turned up today. I still have one outstanding from Ryanair. 

PhilJG2020

Has anybody else had a response like this denying liability under EU261/2004 under the European compensation scheme?

S. Dulbytska (Ryanair)

Jun 24, 2020, 3:23 PM GMT+1

Dear

I refer to your correspondence dated 24/06/2020.

I apologise, for the cancellation of your flight FR2688 from Cagliari to London Stansted on the 27/04/2020, which was due to the current worldwide COVID 19 crisis.

As per interpretive guidelines on EU passenger rights, announced by the EU commission on cancellations caused due to COVID 19, this is now classified as an extraordinary circumstance and compensation does not apply under EU261/2004.

If you are unhappy with my decision, you can take your complaint to Alternative Dispute Resolution (ADR). Codacons is an independent, impartial scheme and I am a member of this scheme.

Their contact details are as follows:

Website: www.codacons.it

Email: adr@codacons.cloud

Contact Address: CODACONS, Via Grazioli Lante 56, Rome - 00195.

Yours sincerely,

S Dulbytska

Fungas

I take it that's compensation claims as opposed to a refund (which they've started issuing), and that their liability to refund is not denied by them? 

[Deleted User]

 You are not due compensation only a refund of the fair paid. They can hardly be liable for a global pandemic 

ljl848

Has anyone had a refund from Ryanair for a lower amount than they have paid for flights?
I was due £260.80, Ryanair offered me that amount in vouchers which I refused, today I received an email saying they would process the refund of £151.06.  

Gareth_Ainsworth

ljl848 said:

Has anyone had a refund from Ryanair for a lower amount than they have paid for flights?
I was due £260.80, Ryanair offered me that amount in vouchers which I refused, today I received an email saying they would process the refund of £151.06.  

Strange! My flights were £155 in total and the email received states I will be receiving £155.

Fungas

Anybody know if they’re issuing refunds in full (two journey legs) where only one journey leg is cancelled? Do they pay up out & return if, say, out is cancelled but return is still scheduled to operate?