Ryanair refund thread

Fungas

Looks as if they're claiming that the refund queue satisfies a charge retention. Useless; what good is consumer protection if this lot abuse it so readily? Paid for flight/ flight cancelled/ refund due in reasonable time, surely? Not when you decide? it could be years before they decide to pay up...how's that legal? 

Life__Goes__On

Fungas said:

Looks as if they're claiming that the refund queue satisfies a charge retention. Useless; what good is consumer protection if this lot abuse it so readily? Paid for flight/ flight cancelled/ refund due in reasonable time, surely? Not when you decide? it could be years before they decide to pay up...how's that legal? 

I feel we need to find out more as it was a new poster.
Did they file the claim correctly?  had they already accepted vouchers from Ryanair etc.
Time will tell if this was a one off,  or RA have found a way to contest a Chargeback

Fungas

My understanding is that chargebacks always are contestable, and that a successful chargeback always has the potential to be reclaimed and paid back to, the original payee. But if a bank/ card company accept the claimant's chargeback case and reclaim, why would they subsequently accept the payee's claim and repay? So, they owe us our refunds back, we get them back, but then they recharge and place our cash back in their bank, in a queue? Unbelievable. Consumers are at the mercy of a fundamentally dishonest company, and I can't understand how the law fails to protect us. 

Life__Goes__On

You can make a Chargeback  but need evidence to start one.
If the bank accepts the Chargeback then money is returned to the account, this doesn't mean it's  successful,  it just means it's past the first hurdle.
Then the retailer can challenge the Chargeback (45 days),  if the retailer is successful then the Chargeback is reversed and the retailer gets the money back. The retailer also needs to provide evidence
You can ask the bank what evidence the retailer used, and why the bank came to the decision it did.
If you are unhappy with the decision you can complain and if still unhappy  take it to the Ombudsman.

But with a Chargeback you can't take it to court.

cookster

Heard nothing since my refund request on the 30/03, but received this email today.  Not sure if its good or bad news...
Our Ref:xxxxxx
Dear Customer,
I refer to your recent request for a refund on your booking confirmation xxxxxx.
Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us.
Please do not resubmit your request.
Thank you for your patience and understanding.
Yours sincerely,
Ryanair Customer Services

Life__Goes__On

cookster said:

  Not sure if its good or bad news...

Think I would class it as indifferent.

soolin

Working_in_pyjamas said:

veryintrigued said:

I can only recall one forumite actually receiving a refund from Ryanair on this entire thread.

It would be handy IMO if we could all divulge the credit card company and amount that any successful charge back has occured.

Nationwide CC are being slow, very slow in an amount of circa £60. Hopefully they don't use the < £100 excuse.

I received a refund a few days ago with no chargeback / S75... looks like they're starting to process the earlier cancelled flights as I was probably one of the first to be cancelled (flight 28th March, cancelled 19th March).

For those encouraged by your post....my flight was due to leave 31st March and so far I have not received my refund. I have had 2 copies so far of the email saying they have a backlog of emails that they are working through. So fingers crossed ! 

Gareth_Ainsworth

cookster said:

Heard nothing since my refund request on the 30/03, but received this email today.  Not sure if its good or bad news...
Our Ref:xxxxxx
Dear Customer,
I refer to your recent request for a refund on your booking confirmation xxxxxx.
Due to the high volume of flight cancellations due to COVID 19, we are experiencing an unprecedented high volume of requests. We are currently working through the backlog and ask that you please bear with us.
Please do not resubmit your request.
Thank you for your patience and understanding.
Yours sincerely,
Ryanair Customer Services

Same here. Infact I've received that email twice from Ryanair today.
25/03 - Our flights were cancelled (Booked for Easter)
27/03 - Requested a refund and received an email confirming this.
09/04 - Email from Ryanair confirming refund request is in a queue
21/04 - Received voucher for value of flights cancelled
28/04 - After being unable to get through to Ryanair to request refund (again), used facebook message to confirm I still wanted refund.
16/05 - Began chargeback via Tesco Bank. Advised via email of the request and that they are busy and taking 6 weeks to process refunds. 6 weeks is a week tomorrow. I will then contact them.
08/06 - Heard nothing from Ryanair, so spoke to agent via Live Chat who (again) placed me in a queue for refund.
09/06 - Email acknowledging I wanted a refund and not voucher
19/06 - Two emails received confirming Ryanair are working through the backlog.

waamo

If they are intending refunding anyway why would they contest a chargeback? Why should the bank reverse it too. Both are admitting a refund is due its just the timing thats the issue. 

sheilavw

same here. they cancelled in March , due to fly Easter Sunday. Refund requested, had nothing yet!