Tonik Energy

Annieddiva

@Gerry1 - I find when you compare the 2 - they actually give a very good picture of the lower scores out of 5 that CAB provide ...

AndrewJB

I haven’t followed this thread during the last couple of weeks and I'm surprised at how many posts there have been in that time.

My mother’s switch to British Gas Evolve is now complete. It isn’t the cheapest deal but it is competitive. There are no exit fees and it runs until the end of February 2022. I went via TopCashback and Energy Helpline to get cashback of £25.50, which tracked instantly.

Her Scottish Power account is now showing the credit balance from Tonik. Hopefully, it won’t take long for them to issue her first and final bill. She didn’t receive a ‘Sorry to hear you’re leaving’ email from them, but judging by their earlier correspondence, she will probably receive this in the next couple of weeks. 

I wish you lot the best with your switches.

Malchester

AndrewJB - I have switched to BG Evolve after being forcibly moved to Scottish Power. I found BG Evolve excellent, especially their customer service which is only online by webchat I know but everyone I have had contact with has been excellent. Yes, they are not the cheapest but not far off and I wanted the security of a known supplier at least for the time being with the flux in the energy market and the possibility of others going bust.

AndrewJB

Malchester said:

AndrewJB - I have switched to BG Evolve after being forcibly moved to Scottish Power. I found BG Evolve excellent, especially their customer service which is only online by webchat I know but everyone I have had contact with has been excellent. Yes, they are not the cheapest but not far off and I wanted the security of a known supplier at least for the time being with the flux in the energy market and the possibility of others going bust.

I haven’t had to contact customer services but it’s good to know that you’ve found them to be excellent.

Like you, I was wary about going for the cheapest deal after looking at the feedback of the other suppliers and the experience with Tonik.

I usually find that you get the best deals around the middle of the year, when demand is lowest, so I wanted a tariff with no exit fees.

There was an exclusive deal with BG Evolve on one of the auctions I signed up to. It was only £8 cheaper than their standard rate so I decided to stick with the standard rate and take a chance on the £25 cashback instead.

Mabel2012

Malchester said:

AndrewJB - I have switched to BG Evolve after being forcibly moved to Scottish Power.

What is the status of your Tonik Energy and Scottish Power accounts. Have you had a final account and credit balances refunded.

Malchester

Mabel - my Tonik credit is on my SP account as is a SP direct debit that was taken. I will get both back once my SP account Is reconciled and closed. As a gesture of goodwill they are cancelling all my energy costs from 10 Oct to 27 November (the time I was a SP customer).

funkyfin2000

Well, director support has responded 13 days later.... after promising an 8 day working turnaround:

Thank you for your correspondence addressed to our Chief Executive regarding your Scottish Power account.  As part of the Directors Support Team, I have been asked to investigate your concerns and respond to you directly.

 

Firstly, please accept my sincere apologies for the inconvenience this matter has caused you, I hope I can now resolve this matter.  At Scottish Power we are continually striving to offer our customers a high level of service as we consider this to be an essential part of our business.  I am disappointed to learn of the problems you have experienced.

 

I have sent an urgent enquiry to our Tonik team with regards your concerns. I will be back in contact with you as soon as I have an update.

 

I trust the above is of some assistance and I will look forward to contacting you again very soon.

Annieddiva

@funkyfin2000 - so it's all Tonik's fault? Not a reactive SP?  Shame they haven't been proactive....my request to get a SP rep on here to help fell on deaf ears...
All - I think I might just have received my Welcome Pack email? - Your ScottishPower energy account is all set...Good News Your Scottish Power account is ready....  We're pleased to let you know that your transfer from Tonik Energy to ScottishPower is complete.... You can now enjoy all the benefits of being a ScottishPower customer.....  Or, if you've had an account with us before you can use your existing password - if you've forgotten it, don't worry, simply click Forgotten Password to receive a new one. (this bold sentence may be useful to any former SP customers having account issues...)
We're delighted to have you with us and hope you enjoy being a ScottishPower customer. 
Bye bye SP - so sorry I'm off on 4 Dec.....

Malchester

I have just had the email having switched away days ago!!!!

Mabel2012

Malchester

You have fared much better than me. My switch from Tonik became effective on 09 November. I allowed 6 weeks for Tonik to provide my final bill and they have yet to do so - despite promises from the Administrator. I have sent a message on Twitter to Ofgem today and hope that stirs things up. I'm hoping I don't have to email the CEO.

I thought my problems would end when I left Tonik but now I would probably have been better off if I had stayed and been transferred to Scottish Power. At least SP seem to be accepting complaints.