Tonik Energy

Annieddiva

@worrywart_3 - holy moly, so sorry to hear SP didn't honour the original deal they offered to you - it's appalling!!  All the best for the future!!

dosh37

dosh37 said:

Just received my Final Bill from SP a couple of days ago.

There is no mention of the credit I had with Tonik.

An earlier email from SP said this:-

"When we took over your supply, we promised to honour any outstanding credit balance you may have had with Tonik Energy and that this would be transferred to your new ScottishPower account or issued to you by cheque.

Before we can do this, Tonik Energy need to calculate your final bill for the period you were with them to work out if you are due money back in the form of a credit balance, or you need to pay an outstanding balance to them

We've been advised that they are currently working on your final bill and will send it to you as soon as possible. They will also notify us if any credit balance is due to you which we'll then apply to your ScottishPower account.

You don't need to take any action. Please be assured we remain committed to honouring any outstanding credit balance due to you"

They received the final bill from Tonik some time ago.

Has anyone received their Tonik credit payment from SP? If so, how was it paid? Was it deducted from the SP final bill or a separate payment to the bank?

I received this email response from SP:-

"I understand you are concerned about the refund of the credit balance in your Tonik account.

As per the account details, we are yet to receive the credit amount of £xx.xx from them. Since your account is already closed and settled, we will send a separate cheque at your correspondence address once the money arrives."

To me this is not a satisfactory response. Nether SP or Tonik give any idea of how long this may take. Neither company will be in a hurry to pay. Usually when a customer receives a bill, the supplier expects payment within 30 days. Who is driving driving this process? If I hear nothing within 30 days I will contact Ofgem.

masonic

dosh37 said:

dosh37 said:

Just received my Final Bill from SP a couple of days ago.

There is no mention of the credit I had with Tonik.

An earlier email from SP said this:-

"When we took over your supply, we promised to honour any outstanding credit balance you may have had with Tonik Energy and that this would be transferred to your new ScottishPower account or issued to you by cheque.

Before we can do this, Tonik Energy need to calculate your final bill for the period you were with them to work out if you are due money back in the form of a credit balance, or you need to pay an outstanding balance to them

We've been advised that they are currently working on your final bill and will send it to you as soon as possible. They will also notify us if any credit balance is due to you which we'll then apply to your ScottishPower account.

You don't need to take any action. Please be assured we remain committed to honouring any outstanding credit balance due to you"

They received the final bill from Tonik some time ago.

Has anyone received their Tonik credit payment from SP? If so, how was it paid? Was it deducted from the SP final bill or a separate payment to the bank?

I received this email response from SP:-

"I understand you are concerned about the refund of the credit balance in your Tonik account.

As per the account details, we are yet to receive the credit amount of £xx.xx from them. Since your account is already closed and settled, we will send a separate cheque at your correspondence address once the money arrives."

To me this is not a satisfactory response. Nether SP or Tonik give any idea of how long this may take. Neither company will be in a hurry to pay. Usually when a customer receives a bill, the supplier expects payment within 30 days. Who is driving driving this process? If I hear nothing within 30 days I will contact Ofgem.

So a final Tonik bill has been produced and the credit figure is known, but SP are saying they won't refund until/unless the money is received from Tonik? That's wrong - Tonik is insolvent and probably doesn't have the funds to repay all of its customers credit balances. SP as SoLR is responsible for covering those payments and recovering the costs from the industry. Suggest you go down the CEO complaint route, or at least formalise your complaint so you can escalate it when the time comes.

worrywart_3

Agreed Scottish power should be paying in my case they are saying they need tonik to inform them of the amount I have said I can forward the final bill

funkyfin2000

worrywart_3 said:

funkyfin2000 said:

HNY everyone! How is it going?
So, in a complete twist for me - I'm staying with SP - I might be made - but I managed get the corporate complaints department to square up a decent tariff for me, basically best of the major players (Im getting to a point where I've been hit twice by companies going bust where I just can't be arsed with the hassle any more) and then got them to give me £100 credit for the inconveniance and hassle and backdate the deal as well a month.
I've now been told the credit has been moved across as well from Tonik, so just really waiting for an online account to make sure I can see it all and believe it all!

That’s what I was promised and they reneged on it !!!! I was offered the April 2021 tariff out of interest what tarrif have they offered you ?

I was offered a December one - can't remember what it was called now...

CMcC

SP are absolutely rock bottom on customer service. Multiple emails, agents not reading my previous emails with readings and asking for the same info again... weeks of delays... Then blaming an error in the national meter database (after I switched to a smart meter 2 years ago??!!).  At least they seem to have finally produced a bill using the correct meter reads for the switch date and the start (final Tonik readings) - at their uncompetitive 'automatic transfer' tariff. Really regretting not simply starting a switch from them as soon as possible, rather than thinking to 'let everything get transferred first'...  Now awaiting a large refund (having put a big pre-payment into Tonik to earn interest! Perhaps I was greedy? Now SP have had an interest-free loan for 2+ months.)  Will escalate to SP customer-service director complaint if they don't return my money within another week: a post about SP saying they hadn't had the money from Tonik is worrying (and sounds illegal, as well as improper and unethical). I already did a stage 1 formal complaint.

worrywart_3

My fathers credit balance has appeared on account but he has allready switched waiting to hit bank he got his final tonik billl after me still waiting on mine i did email tonik who said they would all be with Scottish power this week and expect up to a week later for refunds fingers crossed 

worrywart_3

CMcC said:

SP are absolutely rock bottom on customer service. Multiple emails, agents not reading my previous emails with readings and asking for the same info again... weeks of delays... Then blaming an error in the national meter database (after I switched to a smart meter 2 years ago??!!).  At least they seem to have finally produced a bill using the correct meter reads for the switch date and the start (final Tonik readings) - at their uncompetitive 'automatic transfer' tariff. Really regretting not simply starting a switch from them as soon as possible, rather than thinking to 'let everything get transferred first'...  Now awaiting a large refund (having put a big pre-payment into Tonik to earn interest! Perhaps I was greedy? Now SP have had an interest-free loan for 2+ months.)  Will escalate to SP customer-service director complaint if they don't return my money within another week: a post about SP saying they hadn't had the money from Tonik is worrying (and sounds illegal, as well as improper and unethical). I already did a stage 1 formal complaint.

How much are you expecting ? I don’t think it quite works like that, I don’t think Scottish power have your money, tonik are in administration they have to give it back but quite often have to reclaim this money from Ofgem because there isn’t any money in the pot