Tonik Energy

Annieddiva

@fly-catchers - my Tonik credit was not in my SP account when I started my switch.  Have you had your Tonik final bill?  If helpful, got my Tonik final bill on 5 Nov, I started my switch on 13 Nov, and the Tonik credit was in my SP account on 23 Nov.  If any issues, I can only see this delaying the closure of your SP account.

fly-catchers

Yes I got my final bill from Tonik a while back. I have not heard any more from SP since I set up a DD with them and gave them my (at that point) meter readings. These readings appeared on the Tonik bill. I only discovered my SP account by chance when I typed in my original PW from when I used to be with SP until about 2015. I did try to phone them but got the usual nonsense about using the web site and them was cut off. I remember from 2015 the nightmare and time it took to get any answers over the phone!

worrywart_3

Had the phone call from Scottish power who have renaged on every promise they made me and stuck me on a different tarrif which they couldn’t tell me the coatings for but I have investigated and it’s way higher than the promised tarrif they have been promising me this tarrif for weeks and that it would be backdated. Beyond fuming they have put it in deadlock, I have asked for a manager to listen to the recordings and call me apparently that will happen tomorrow beyond stressed wish I had just jumped ship I have never ever experienced such incompetence. 

Pass the gin 

elle_may

And now i see they have given Yorkshire energy to SP.

Annieddiva

@Fly-catchers - SP believe less comms the better - the only way to get more comms is emailing the CEO & it being passed to one of his director support team - keith.anderson@scottishpower.com

OMG @worrywart_3 - weren't you dealing with the CEO team?  This is truly appalling!   Before going to the energy ombudsman you need a 'letter of deadlock or final response' from the company with whom you have a dispute - if this is not resolved to your satisfaction.

Back in 2016 - SP to pay £18m for customer service failings. https://www.ofgem.gov.uk/publications-and-updates/scottishpower-pay-18m-customer-service-failings - since Ofgem's intervention, SP's customer service has considerably improved????!!!

inspectorperez

As a former Tonik customer it galls me no end to read the stress and trauma which that company has inflicted on its customers.

It is to be hoped the company's former directors receive appropriate "punishment" and are barred from ever acting as company directors again.

It would also be very encouraging if OFGEM learn some lessons from this episode particularly about their complete failure to exert any sort of pre-emptive action and possibly avoid the nightmare scenario which Tonik have left behind for others to clear up.

dazzh

Is there anybody else struggling to get their credit forwarded from Tonik to ScottishPower? My final bill was produced 3 Nov 2020
I have emailed Tonik numerous times but they either don't reply or if they do it's just a pro forma to say it will be done after 4 weeks of a final bill being produced, which was over 5 weeks ago.
I'm now thinking of doing a Direct Debit Indemnity, which apparently can still be done if the company is in administration, for my credit. 

Annieddiva

@dazzh - as I had to chase Tonik for my final bill - when they replied with it they also advised about my credit 'This will be refunded back to you by ScottishPower within 4 weeks.  However, if you do not receive anything after 4 weeks please contact ScottishPower on contactus@scottishpower.com, or call 0800 040 7181 – we understand the call centre is open Monday to Friday 9am to 5pm.'  The quickest option appears to be emailing SP CEO.

Maxwell008

I left tonik 9th Oct duel fuel taffif cancelled my DD got a final bill today saying I O £6.
I contacted SP telling them im swithing away they asked for a meter read and have now processed a final bill for £550 !!!?
If it's not one thing it's another thing, tonik say it's down to SP and I may have uses that much has and eleic and SP say it down to tonik and there smart reading  . . 

Mabel2012

I wonder if the Tonik customers who switched to another supplier weeks before they went bust have had their accounts finalised and credits refunded. Some had 'saved' hundreds with Tonik. There does not seem to be a criteria for determining which accounts should be finalised first. Ofgem let us down when we were struggling to get bills we could understand after the billing system upgrade and again when they did not ensure customers who left Tonik months ago had their accounts finalised before those who switched later.

I have come to realise you are better waiting to be transferred to the SOLR than jumping ship to another supplier. At least you then have the CEO of the SOLR to contact if things are taking too long.  The new supplier will not be interested and just want their direct debit. TheSOLR seem more receptive than the Administrator.

Good luck to all in getting their final bills and their credit refunded.