Tonik Energy

Annieddiva

Yes, no need to give SP your readings if provided to your new supplier, as I've just had the following reply from SP CEO office when I asked that any refund due be via bank transfer - " I am monitoring your account and once we have received your final transfer reading from your new supplier the bill will be produced, and I will contact you back straight away."

Mabel2012

Annieddiva said:

@Mabel2012 - I'm sorry I meant I would email SP CEO as they are the ones who should be finalising SP accounts - as I presume there is a delay to setting up your SP account due lack of Tonik bill?  As Ofgem CEO passes your email to the Consumer Affairs team - who allow 10 working days to reply.  Ofgem don’t have a direct role in dealing with individual disputes between customers and energy suppliers.

I chose to contact the Ofgem CEO as the Tonik Administrator is answerable to Ofgem. Scottish Power can't act until the Tonik Administrator prepares my final bill and confirms my closing balance. I was told by the Administrator that  some Tonik staff were working on finalising the bills with the Administrator. As we can no longer use the Ombudsman service I thought I would contact the regulator as they appointed the Administrator and the SOLR.

Annieddiva

@mabel2012 - good luck - I really hope they will help you!!

Mabel2012

Annieddiva

I'm hoping Ofgem they will contact the Administrator and get them to produce my bill.

Email from Octopus Energy on 20 October 2020, I became an Octpus customer on 09 October & provided the changeover reading on 05 October.

When you switch energy suppliers, we and your old supplier need to agree "handover meter readings" - this is the figure which marks the last unit of energy you pay them for, and the point where you'll be paying us for your usage.
The good news is that the industry has accepted the reading you gave to us. We will bill you from that point, and your previous supplier is now in a position to give you a final electricity bill to the same point so you don't pay for any energy twice.

So there is no reason why finalising my account is taking so long as readings are not disputed. Once the bill is on my dashboard I will contact Scottish Power as I want my credit to be paid direct to my bank.

We are not supposed to pay for the same energy twice but by not refunding our credit balances when requested we are not able to use that money to pay for current energy usage. I pointed that out to the regulator.

Annieddiva

@Mabel2012 - holy shmoly!!  I think I'd still contact SP CEO you know as well, a multi pronged attack - ie the more the merrier! Why is someone from SP not proactively sorting out people who'd already left Tonik?  SP should not be soo reactive.  As you'd think you would be in 'quick hit' issues to resolve.  It's appalling!!  My Director Support contact is ensuring my SP account & credit closes promptly on 4 Dec.

Mabel2012

I despair. I have just had an email from Tonik

.

"Your final statement was issued 8th October. As your account is in credit, ScottishPower will issue you with a cheque refund due to the administration  of Tonik"

There is a bill dated 06 October and the last one dated 08th October but it only covers usage up to the end of September and the handover readings are not included. More importantly it does not state that it's the Final bill.

Annieddiva

@mabel2012 - if it's financially to your advantage - gracefully accept Tonik's statement, & go after SP for your credit, sounds like you might have gotten some free energy, you can't be held responsible for some incompetent process!

Mabel2012

Annieddiva  I did consider accepting that bill as the final one but only for a minute.

I don't know how long the Administrator will take to wind up the business but I don't want them to come along in a few months time asking for the final payment. Tonik has a history of sending bills to customers long after they have switched to another supplier. If the Administrator is doing their job they should collect every penny that's owed. I would only save a few quid by accepting this bill. I just want this debacle to end for good. I want to delete all my Tonik related emails never to be resurrected.

Will Scottish Power refund my credit if the bill does not say it's the final one. 

Annieddiva

@mabel2012 you’ve tried to make them listen, they won’t, so I’d say give up with a headache rather than ending up with a migraine pursuing this. See brewerdave’s comment on p33. So the outcome might not change. SP will refund whatever amount Tonik tells them too. I’d hardly be chasing you for a few quid in a few months time when you review the correspondence, as it was Tonik’s fault for not listening, not you. I’d write it off for going after way bigger fry!  Plus you can’t be billed for anything over 12 months old.  

Mabel2012

Annieddiva  I upped the pressure yesterday and today and hope that results in a positive outcome. I sent a couple of emails and left a telephone message for Vinay Mistry of Deloitte this afternoon. I'm now on a crusade and I'm determined to have a Final bill so I can delete all my Tonik related emails. My complaint on their super whopping bills where they went back to March 2019 when my supply started, and some back to January 2020 was dropped by the Ombudsman when Tonik went bust so I want a win on this final bit.

I believe final bills will be produced for everyone regardless of the amount and I don't want to receive one in a few months when all my emails have been deleted. If they want to note that latest bill as my final one and mark my account as closed then I will accept it.