Tonik Energy

bagand96

Malchester said:

Seems like SoLR for Yorshire Energy is ............ Scottish Power!!!!!!!!!

As has been said over and over on this thread, most of the issues with the Tonik SoLR are because of the complete shambles the Tonik billing system was in (in hindsight, the regulator should have stepped in and shut Tonik down months before it went bust - it was a laughable situation)

The transfer from Yorkshire Energy should be far similar, because Yorkshire Energy have a well functioning billing and account system that is up to date.  YE know what their customer's owe them, which is a handy starting point!

Malchester

bagand96 - from my situation my Tonik final bill was accurate and speedily prepared. It was only when Scottish Power became involved that things went downhill especially relating to the shambles that is their customer service

inspectorperez

Malchester said:

Seems like SoLR for Yorshire Energy is ............ Scottish Power!!!!!!!!!

You really couldn't make this up!

fly-catchers

inspectorperez said:

Malchester said:

Seems like SoLR for Yorshire Energy is ............ Scottish Power!!!!!!!!!

You really couldn't make this up!

Still at least they will be moved to an exclusive tariff that  provides some of our most competitive prices.! 

Mabel2012

Malchester said:

Seems like SoLR for Yorshire Energy is ............ Scottish Power!!!!!!!!!

That's disgraceful when they can't cope with the Tonik customers complaints.  They are in 21st place in the Citizens Advice energy supplier rating. I don't suppose they will stay there for long after the Tonik related complaints feed through. I hope they don't appoint Vinay Mistry of Deloitte as Administrator.

Philippa Pickford, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed Scottish Power for the customers of Yorkshire Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.

“Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

If anyone wants to complain to Ofgem about their decision to appoint Scottish Power seeing they are unable to sort out the Tonik customers accounts. You could try the following emails.

CEO of Ofgem  jonathan.brearley@ofgem.gov.uk

phillippa.pickford@ofgem.gov.uk  (following the same email format as the CEO).

Malchester

Mabel2012 said:

Malchester said:

Seems like SoLR for Yorshire Energy is ............ Scottish Power!!!!!!!!!

That's disgraceful when they can't cope with the Tonik customers complaints.  They are in 21st place in the Citizens Advice energy supplier rating. I don't suppose they will stay there for long after the Tonik related complaints feed through. I hope they don't appoint Vinay Mistry of Deloitte as Administrator.

Philippa Pickford, Ofgem’s director of retail, said:

“I am pleased to announce we have appointed Scottish Power for the customers of Yorkshire Energy. Their energy supply will continue as normal and domestic customer credit balances will be honoured.

“Scottish Power will be in contact with customers over the coming days with further information. Once the transfer has been completed, customers can shop around for a better deal if they wish to.”

If anyone wants to complain to Ofgem about their decision to appoint Scottish Power seeing they are unable to sort out the Tonik customers accounts. You could try the following emails.

CEO of Ofgem  jonathan.brearley@ofgem.gov.uk

phillippa.pickford@ofgem.gov.uk  (following the same email format as the CEO).

Thanks. Have emailed both of them. Which world do they live in. Not sure if it's this earth of Fullers!!!

Mabel2012

The land of make belief!   Some light reading before bedtime.

https://www.ofgem.gov.uk/system/files/docs/2017/09/solr_revised_guidance_final_21-10-2016.pdf

Malchester

Mabel ... Have emailed Ofgem asking how their recent decisions fit with their policy

Malchester

For information - I have just received in my bank account a refund from Scottish Power (this is my DD plus Tonik credit less cost of energy before switch elsewhere). Still have more to come as goodwill gesture covering the cost of the energy used between 10 Oct and 27 Nov yet to be paid but is on its way, so says Chief Exec's Dept

Mabel2012

Malchester. That is an excellent result.

How did you manage all of that when some of us are still waiting for the final Tonik bill and a refund of our credit.