Tonik Energy

Annieddiva

@mabel2012 - it will be very interesting to know the outcome, it's shocking you're the one having to put all the effort in tho!  Go crusader!! 

Malchester

Yorkshire Energy just gone bust. Hope Ofgem don't put SP as SOLR!!!

Annieddiva

@Malchester - what is worse - there is benefit to the energy supplier being the SOLR - due they can claim back credit balances (if not fully recoverable from bust supplier), customer facing costs (the bulk of the cost in this category is accounted for by work to handle enquiries and complaints from former customers of bust supplier), operational costs (incurred in onboarding former customers of bust supplier) and working capital (the cost of interest on working capital to finance the additional costs incurred as a result of acting as the SoLR) all approved by Ofgem - with absolute no benefit of protecting customers in any of this, especially for those who are still unable to switch!  Ofgem if you're reading this you need to build in some customer satisfaction factors into such costs being recoverable - otherwise there will never be any improvements made by said supplier!!  So no matter what -energy supplier wins & customer loses!!!

Gerry1

Annieddiva said:

Ofgem if you're reading this you need to build in some customer satisfaction factors into such costs being recoverable - otherwise there will never be any improvements made by said supplier!!  So no matter what -energy supplier wins & customer loses!!!

Ofgem - energy supplier wins & customer loses!!!

FTFY. 

fly-catchers

Is it a good idea looking to move supplier before my credit from Tonik has appeared on this new SP account? As I was with SP about 5 years ago I can still login and see this new account. It shows one DD payment taken last week but not any credit. And who can one actually rely on nowadays to both give a good deal and not go bust 6 months later?! 

Annieddiva

@fly-catchers - Ofgem advice here - https://www.ofgem.gov.uk/publications-and-updates/tonik-energy-customers-your-questions-new-supplier-scottish-power - all I know after contacting SP - they would only let me switch supplier 28 days after being updated on the national database (ie my actual meter numbers appearing in my SP account) and I started the process before my Tonik credit appeared (as you're due to see this within 4 weeks of getting your final bill - if not chase SP).  Although based on Ofgem's comments you should be able to switch at any time, but it might cause issues/delays in finalising your SP account.  
All I know now is I'm way better prepared if a supplier goes bust in future thanks to everyone here... 

Malchester

Thought things were going too well. Just had final bill from Scottish Power after switching. Despite the promise in an email of no energy charges being applied while with Scottish Power (10 October to 27 November) the final bill does have them on and swallows up my Tonik credit and a direct debit payment. Been on a call to customer services and been holding now for 42 minutes while some customer services assistant supposedly investigates.

funkyfin2000

Dirsupp has just had another email feeling my wrath. I'm fed up of SP and their tardiness and blatent disregard. The whole thing is an utter joke. @Malchester sounds like they have been a pain again for you

Malchester

funkyfin2000 - Yes. Now I have been told in a phone call back from SP that even though the final bill says they have used my Tonik credit and direct debit to pay my charges it is meaningless as they have sent me a cheque in the post for the full amount I should get and that despite being told quite clearly by the Chief Exec's Dept that I should not cancel my DD as they will pay my refund direct to my bank account.

rammy57

Scottish power are an absolute joke. I gave them Meter readings and DD Details around the 12th October. I got my final Tonik Bill at the start of November and its took SP till this Monday to set up my account, I chased them around two weeks ago to get my Tonik Refund but they said no as they had not fully set up my account. I went on line for the first time today to see they have put up my direct debit by 10%, It took ages to even find a contact number to ring them as the app seems to be an automated Q&A with no access to a person. When they finally picked up my call I was told I cannot have my Tonik credit back as they need it to pay for my missed payments? I gave them my DD details in October ( DD Payment is waiting to be collected). Asked if i wanted to complain? Damn Yes,  then put me on hold for over 7 minuets ( I think it was too see if I hung up and went away) when she finally came back she offered me a telephone call on the 8th December with a two hour slot to complain to some one else. Furiously told her I'm going to OFGEM the way Tonik customers have been treated is shocking. I've cancelled my DD and arrange a switch away from them. If id had any idea how poor they were id have switched straight after Tonik went bust..   I'm standing by my guns that this Tonik Refund is MY money and not theirs.. (Splitting hairs I know)