Tonik Energy

Annieddiva

@Mabel2012 - I would seriously email CEO - we're not covered by anything from Ofgem in terms of timeframe & this is what I've requested from them for future affected customers, as we're all just left to our own individual devices & supporting each other via here.  I asked them to read this thread - I do hope they do so & will share their reply as soon as I get it, I'm due to hear by 7 Dec...

funkyfin2000

Annieddiva said:

@funkyfin2000 - so it's all Tonik's fault? Not a reactive SP?  Shame they haven't been proactive....my request to get a SP rep on here to help fell on deaf ears...
All - I think I might just have received my Welcome Pack email? - Your ScottishPower energy account is all set...Good News Your Scottish Power account is ready....  We're pleased to let you know that your transfer from Tonik Energy to ScottishPower is complete.... You can now enjoy all the benefits of being a ScottishPower customer.....  Or, if you've had an account with us before you can use your existing password - if you've forgotten it, don't worry, simply click Forgotten Password to receive a new one. (this bold sentence may be useful to any former SP customers having account issues...)
We're delighted to have you with us and hope you enjoy being a ScottishPower customer. 
Bye bye SP - so sorry I'm off on 4 Dec.....

Quite!!! I'ts crazy isn't it!!!! Well done for getting a welcome pack though!!! Amazing, get switching and away!!!

AndrewJB

I really can’t understand Scottish Power. I received the following three emails today for my mother’s account -

01:30 British Gas Evolve - Your Switch is Complete. This being the move from Scottish Power to British Gas Evolve.

16:02 Scottish Power - Your ScottishPower energy account is all set. We’re pleased to let you know that your transfer from Tonik Energy to ScottishPower is complete.

17:02 Scottish Power - Action Required - we need your final meter reading. We’re really sorry you’ve decided to leave us.

I think you only receive the welcome pack after you've left.

And when I enter the meter readings, it only asks for the electricity, not the gas. British Gas already has the information so they should sort it out.

Malchester

AndrewJB - exactly the same for me

Mabel2012

Annieddiva said:

@Mabel2012 - I would seriously email CEO - we're not covered by anything from Ofgem in terms of timeframe & this is what I've requested from them for future affected customers, as we're all just left to our own individual devices & supporting each other via here.  I asked them to read this thread - I do hope they do so & will share their reply as soon as I get it, I'm due to hear by 7 Dec...

I decided that as they would normally have up to 6 weeks to produce the final bill I should allow the Administrator a similar time. I have already sent a couple of emails to remind them I was waiting in case I fell between the cracks but I only received placatory replies. This was the latest one.

"Thank you for your email, and I apologise that you have not yet received a response. I have spoken to the team and asked them to look into your query as a priority so you should receive a response very soon".   

I'm sure we are all a priority!

I decided to email the Ofgem CEO tonight as Ofgem Twitter hadn't even opened my direct message by the end of the day. My Tonik account did not show the final bill either. I suppose there will be another wait of 8 - 13 days before anything happens. If there is any progress I will report back.

Annieddiva

@Mabel2012 - I'm sorry I meant I would email SP CEO as they are the ones who should be finalising SP accounts - as I presume there is a delay to setting up your SP account due lack of Tonik bill?  As Ofgem CEO passes your email to the Consumer Affairs team - who allow 10 working days to reply.  Ofgem don’t have a direct role in dealing with individual disputes between customers and energy suppliers.

Bark01

I had my welcome pack from SP yesterday and went live with my new supplier today.
My timeline is:
22nd Sept - Email from SP confirming they have my details and readings and they will be taking over supply from the 10th Oct.

3rd Nov - Tonik emailed to say they produced a final bill and it was available at their portal. I checked and everything's in order credit balance in place contract ended on the 10th

9th November - the national database shows me as a SP customer

10th November - I started my switch away

23rd November - SP email to confirm my credit has been transferred from Tonik to to my SP account and will show on my next bill as a credit, but they are still "busy" setting up my account...

26th November Confirmation from my new supplier that my account goes live on the 1st December (3 weeks after starting the switch)

30th November - Welcome pack from SP

1st December - Email from PFP saying I'm now live with them and asking for meter reads

I've logged into my SP account and can see my credit from tonik and my first SP DD sitting in my account, but it won't let me submit a read. This will either be because they haven't set up my account properly or they know I'm now an ex customer.

Malchester

Bark1 - I have switched to BG Evolve on 26 Nov. SP sent me an email yesterday 30 Nov asking for final meter readings (and said they should be the same as the initial meter readings given to new supplier). I did that. They have also sent me a text asking me for the final meter readings this morning. When you get the email there is a link to click to submit final meter readings. You have to inout your post code and it takes you to a page where you can input both readings. It is separate from the SP my account log in.

brewerdave

Malchester said:

Bark1 - I have switched to BG Evolve on 26 Nov. SP sent me an email yesterday 30 Nov asking for final meter readings (and said they should be the same as the initial meter readings given to new supplier). I did that. They have also sent me a text asking me for the final meter readings this morning. When you get the email there is a link to click to submit final meter readings. You have to inout your post code and it takes you to a page where you can input both readings. It is separate from the SP my account log in.

They really shouldn't be doing this - the industry standard is that the gaining supplier sends the opening readings to the verifiers - once they are accepted/modified then they will pass back to the losing suppliers.
On one occasion ,supplying the losing supplier caused me difficulties as the readings were updated by the third party - the new supplier used the modified readings but the old supplier used my numbers!  They both wanted me to pay for the overlap of 45kwh of leccy.
 I argued for several weeks before the old supplier finally produced new figures - but these were different again and were actually lower so I went from being asked to pay twice to getting ~ 30kwh free! At that point I gave up!!

elle_may

Malchester said:

Bark1 - I have switched to BG Evolve on 26 Nov. SP sent me an email yesterday 30 Nov asking for final meter readings (and said they should be the same as the initial meter readings given to new supplier). I did that. They have also sent me a text asking me for the final meter readings this morning. When you get the email there is a link to click to submit final meter readings. You have to inout your post code and it takes you to a page where you can input both readings. It is separate from the SP my account log in.

When i left SP i could not enter last meter reads on my online account .I  gave my last meter reads by email to them and i gave the same read to my new supplier.