Tonik Energy

funkyfin2000

Annieddiva said:

@funkyfin2000 - I wish I could do something to help - seriously hope you hear tomorrow - especially when Malchester goes live with a new supplier tomorrow! 
Are your actual meter numbers appearing in your SP account yet?  As this is what was showing in my SP account when I found out that I was updated on national database & commenced switching supplier.  I have found that twitter SP has gone very quiet with us former Tonik customers in comparison to the early days...
'If you’re eligible for a refund, we’ll issue it via your chosen payment method.'  I asked for this to be updated to DD on Monday via twitter as could not find this anywhere on my account (as a lot of things have been removed now) & still awaiting a reply, as apparently it's now being dealt with by the complaints dept...I mean to me this is a simple task?!

I can log in to a SP account - but I believe it to be an old account from years ago - it has no info in it at all - it's basically 'empty' with an account number - I don't believe it to be the account i will be using / or has not been populated with any info at all.
So, just sitting in Limbo - although in some respects, to get the email mentioned above that's great.

funkyfin2000

Lynda Clayton can do one as well!!!!!!

funkyfin2000

On linked in mind- https://www.linkedin.com/in/lynda-clayton-91713014/

Malchester

Just 4 hours till I'm free of SP and move the British Gas Evolve. Have been very impressed with them and their customer service. SP rang me today to confirm I was leaving. I think they are sick of me by now. They said they could not refund my Tonik credit until my account was closed But promised I would not be charged for an energy used while with SP. I will keep them to their promise.

Annieddiva

@funkyfin2000 follow malchester’s lead in free energy from SP considering he’s outta SP tomorrow with no end in sight for you.  On 23 Nov I got an email from SP with my Tonik credit (still in dispute) & saying they’re still setting up my account, despite me leaving 4 Dec.  Their comms has been diabolical, no sign of this welcome pack which had been due shortly for weeks either to help anyone else....

Annieddiva

@Malchester partyyyyy time for you! You’re very lucky! All the best with BG (never again for me after an awful experience). 

Malchester

The best of luck to all those still struggling with Scottish Power / Tonik. Hope everything gets sorted out amicably for you and quickly.

funkyfin2000

Thanks -  @Malchester how did you go about sorting this with SP. I think I am free to move now - and of course I'm waiting for the exec office to get back to me - I think I might initiate a move and then tell the exec I'm not interested in SP and they better not charge me for any gas/electric during the period between Tonik collapsing and my move to next supplier?

Malchester

I complained through the Chief Exec' department and kept adding to the info I sent them everytime something went wrong - failed promises, wrong information given, accusations of lying to customer support staff etc etc. Also included a copy of a webchat where I was given 4 different answers to the same question in 10 minutes etc etc. I was phoned by someone from the Chief Exec's Dept who offered me £40 credit as compensation. I refused that and was asked what I was looking for. I said that, bearing in mind the long list of issues and complaints I wanted all my energy costs with SP to be cancelled between being transferred to them and me leaving for British Gas Evolve. She ummed and arred a bit but easily gave in. I asked for confirmation in writing and, within 15 minutes, she sent an email setting it all out clearly. She rang again yesterday as I had queried the refund of my Tonik credit and a direct debit which it was too late to stop and was told that when my final bill is prepared all the energy costs will be credited and I will get back my direct debit and my Tonik credit. It could take about three weeks for that to happen. I did tell her that I was concerned that they would take the money on my account to pay for my energy but she promised it wouldn't happen and she was in charge of sorting it out

Bark01

Just had confirmation from my new supplier that my account goes live on the 1st December, so I'll have been a SP customer for 7.5 weeks (15% of the year) but the time I leave. I've also still not received a welcome pack from SP. I started my switch on the 10th November a day after my meter point went live with SP on the national database. 

Scottish power legally have 2 week to get my credit back to me after I leave, so I expect my credit to be refunded by the 14th of December.


My timeline is:
22nd Sept - Email from SP confirming they have my details and readings and they will be taking over supply from the 10th Oct.

3rd Nov - Tonik emailed to say they produced a final bill and it was available at their portal. I checked and everything's in order credit balance in place contract ended on the 10th

9th November - the national database shows me as a SP customer

10th November - I started my switch away

23rd November - SP email to confirm my credit has been transferred from Tonik to to my SP account and will show on my next bill as a credit, but they are still "busy" setting up my account...

26th November Confirmation from my new supplier that my account goes live on the 1st December (3 weeks after starting the switch)