Tonik Energy

Annieddiva

@JustAnotherSaver - I know exactly what you mean, but at least they're providing more detail now in comparison to your last wishy washy response you got from them!  Yes, that's what I did, I just cross referred with My Spend/payment history vs all the payments on my bills.  As my July offset does not match my Mar-Jul DDs, which I had mentioned but they only covered Jan/Feb, - did they explain your offset amount on your Oct bill?  So yep I'm not signing off until I'm happy to accept all their bizarre billings.
@JustAnotherSaver - a reminder, my Oct bill showed Sept DD, no DD happened in Oct, so hope they confirmed about your Sept payment - as that was not reflected in your Sept bill..

JustAnotherSaver

They put on the October bill that I paid in September so at least they've acknowledged that.

Nope, they haven't commented on what that offset was all about. I'm sure I asked them but I'd need to check. 

One things for sure, from now on I'll be running a spreadsheet to keep track of energy!! 

Goldenretriever

After a bit of advice, please. I am in debit with Tonik - a relatively small amount. I had an email to advise that they would take the payment in a direct debit (which is still set up) within two weeks - however, this email was sent about four weeks ago. I am just tempted to make a one off payment for the amount and then cancel the direct debit, so that my contact with Tonik would be done: I like to know what I have in my bank account without random figures hanging over my head, if that makes sense. Does anyone think that this would be a problem if I did make a one off payment for the amount I owe to them? Thanks.  

Annieddiva

@Goldenretriever - I don't see any problem with this, as Tonik bill advised 3 ways to pay.  I'd just drop them an email confirming your action & acknowledging receipt of final payment if Tonik website doesn't auto generate one for you.

Bark01

My timeline is:
22nd Sept - Email from SP confirming they have my details and readings and they will be taking over supply from the 10th Oct.
3rd Nov - Tonik emailed to say they produced a final bill and it was available at their portal. I checked and everything's in order credit balance in place contract ended on the 10th
9th November - the national database shows me as a SP customer
10th November - I started my switch away
23rd November - SP email to confirm my credit has been transferred from Tonik to to my SP account and will show on my next bill as a credit, but they are still "busy" setting up my account...

JustAnotherSaver

Ok i've crunched the numbers...

DEBITS:

£136.96 in standing charges

£1,007.64 in energy use

£55.32 in VAT

Total: £1,199.92

CREDITS:

12 payments @ £80.05 direct debit: £984.73

1 "offset payment" of £24.13

Duel Fuel discount entries of £31.72, £3.02, £3.22 & £0.10 totalling £38.06

9 'Interest Reward' entries totalling £11.48

Total: £1,034.27

Grand Total: £165.65

What they claim i owe £189.78

if you add the offset payment of £24.13 to my total of £165.65 then surprise surprise you get ... £189.78

These aren't bills, they're bloody puzzles.

Annieddiva

@JustAnotherSaver -  I am now beginning to wonder why they didn't answer my query about my July offset bill covering 4 months, but only about Jan/Feb... Hope we get detailed answers!!

funkyfin2000

I'm getting more and more annoyed with this - there is ZERO comms from SP - It's just a black hole - nothing. Nothing from Exec - last day tomorrow to respond in their OWN timescales....... Nothing about what's happening, all the time I'm racking up more and more cost as it's getting to winter on a tariff I didn't even sign up for! 
The whole thing STINKS.

Annieddiva

@funkyfin2000 - I wish I could do something to help - seriously hope you hear tomorrow - especially when Malchester goes live with a new supplier tomorrow! 
Are your actual meter numbers appearing in your SP account yet?  As this is what was showing in my SP account when I found out that I was updated on national database & commenced switching supplier.  I have found that twitter SP has gone very quiet with us former Tonik customers in comparison to the early days...
'If you’re eligible for a refund, we’ll issue it via your chosen payment method.'  I asked for this to be updated to DD on Monday via twitter as could not find this anywhere on my account (as a lot of things have been removed now) & still awaiting a reply, as apparently it's now being dealt with by the complaints dept...I mean to me this is a simple task?!

funkyfin2000

@Annieddiva - Well I've just had this email -which is absolute drivvle as well - it basically tells me, they are still messing about and I'm on the back burner with a ton of other people - I think it's atrocious - and for them to say it's a competitive tariff, what a complete joke:

Your tariff details will be with you shortly

Since we took over your energy supply from Tonik Energy on 10th October, we've been working hard to set up your account correctly. We'll shortly be sending you a personalised 'welcome pack' with your tariff prices, payment details and some useful information to help you get the most from ScottishPower.

In the meantime, please be assured you are on one of our most competitive tariffs, Basic Energy V2. This is an exclusive tariff created specifically for former customers of Tonik Energy.

Also, you don't need to worry if you are owed money because your Tonik Energy account was in credit. We'll honour any outstanding credit balance you may have had with them and this will be transferred to your new ScottishPower account or issued to you by cheque. If we add credit to your account, we'll let you know.

Finally, we're delighted to have you as a customer. If you have any queries, please refer to our Frequently Asked Questions which we update regularly.

Lynda Clayton

UK Customer Services Director