Tonik Energy

worrywart_3

Mabel2012 said:

Perhaps it's been processed today and you will receive it in the next day or two.  Your bank may be able to tell you if there is a direct debit pending.

Are you moving away from Scottish Power or  have you already moved to another supplier.

Mabel2012 said:

Perhaps it's been processed today and you will receive it in the next day or two.  Your bank may be able to tell you if there is a direct debit pending.

Are you moving away from Scottish Power or  have you already moved to another supplier.

They gave me a tarrif that was withdrawn over a year ago which is almost the same as what I was moving to and backdated it to start off take over from tonik it’s oy
for six mths but means I will
also get warm front which I would lose if I moved so I’m staying till April then I will shop around.

JustAnotherSaver

Oh well it looks like I've no choice but to go to the ombudsman over Tonik. 

They claim their bills are correct. My bank statement shows that their claims I didn't pay in 2 months is incorrect. 

Since we have differing opinions, someone is going to need to sort it out. 

worrywart_3

JustAnotherSaver said:

Oh well it looks like I've no choice but to go to the ombudsman over Tonik. 

They claim their bills are correct. My bank statement shows that their claims I didn't pay in 2 months is incorrect. 

Since we have differing opinions, someone is going to need to sort it out. 

Will the ombudsman deal with it baring in mind tonik is in administration because they are no longer dealing with complaints that were previously being dealt with, can you dispute it with Scottish power? Surely if you forward the bank statements they can’t dispute it ?

Annieddiva

@JustAnotherSaver - have a read of this -https://www.ombudsman-services.org/news/tonik-energy-advice-for-customers-and-update-on-complaints - what did Tonik say when you showed them proof from your bank?  

JustAnotherSaver

Oh balls. I wasn't aware the ombudsman isn't entertaining complaints about Tonik.

In short, i told them i wont be paying as their billing is incorrect. They asked me to explain.

I told them they claimed i hadn't paid in 3 months (March, Sept, Oct of this year). I responded that i had paid 2 out of those 3 and the 3rd was only because (according to my bank) Tonik didn't actually request the money. This translates as £160 being paid that they claim hasn't been.

Their response was a very wishy-washy -

"I have looked at the account and all payments are successfully applied to the account.

The bills are also cross referenced and are correct."

They choose to not talk directly about September and October and instead just say "all payments".

Well if all the payments have been applied to the account then why does your bill say no payment was taken/made in September or October?

Annieddiva

@JustAnotherSaver - Tonik's email appears to say you haven't missed any payments?  What is showing in your Tonik online account - under My Spend & view previous payments - are March & Sept showing there?  If at all helpful, in the bills - my Sept payment is only showing in my final bill & not end of Sept bill.  Plus, yes my Oct DD was not taken.  Plus my bills have also changed to leap from Feb to July, rather than the monthly bills that used to appear.  If Tonik still say you missed some payments share your bank statements with them.

Malchester

Just had an interesting call from Scottish Power's Chief Executive's Office following my string of complaints about incompetence, inconsistency and poor service. The person offered me £40 credit to my account. I told her that was not acceptable. She asked what did I want so I was cheeky and said I wanted the cost of my energy with Scottish Power from the transfer from Tonik to the switch to British Gas Evolve (27 Nov) to be credited and I pay nothing and still receive my Tonik credit refunded. She is now emailing me to confirm that this will happen and my energy use with Scottish Power will be free from 10 October to transfer (as long as I don't go mad with energy usage!!!). I wait in anticipation for the confirmation email!!!

funkyfin2000

omg! I've had zero follow up - but they do have 10 days ......

Malchester

funkyfin2000 said:

omg! I've had zero follow up - but they do have 10 days ......

Ah. This is the 10th day. But I still wait for the email.

Malchester

The email has come and it confirms the conversation:

Thank you for taking the time to speak with me today. I wish to confirm that the energy charges invoiced with effect from 10 October 2020 to 27 November 2020 shall be withdrawn as a gesture of goodwill. Our records show that a Direct Debit of £56.48 is due to commence on 20 November 2020.  It is too close to the payment date, for me to cancel the Direct Debit, to prevent the payment from being collected.  It should be noted that if the Direct Debit is cancelled, it will not be possible to issue a refund to your bank account, a refund would be issued by cheque, in the post. You could ask your bank to action an Indemnity Claim, to refund the payment back to your bank account.  This is the Direct Debit Guarantee, where the bank would take the payment back from Scottish Power, to return it to your bank account. Alternatively, if the payment remains on your account, it would be refunded to you once the account is closed.