Tonik Energy

funkyfin2000

Have done - replied to day to say they are still looking in to it!

Annieddiva

@funkyfin2000 - that's absolutely pants - I got a reply in 30mins!  Sure sounds like delaying tactics are now involved!  I'd go back & say can you have the phone number for the Director Support Team since you wrote to CEO, as the reply you got doesn't have this, as you know it doesn't take this long to check the national database based on what others here have said & you can't afford to remain on an expensive tariff much longer....

worrywart_3

Scottish power have just blocked
my switch I’m live 

Annieddiva

@worrywart_3 - oh no!  I'd get on the phone or twitter them...Good luck!!
My switch is now going through as my SP account now says 'we're sorry to see you go.'  If I have any issues with SP final bill saga post switch I will be using MSE recommended  - https://www.resolver.co.uk/ 

worrywart_3

Annieddiva said:

@worrywart_3 - oh no!  I'd get on the phone or twitter them...Good luck!!
My switch is now going through as my SP account now says 'we're sorry to see you go.'  If I have any issues with SP final bill saga post switch I will be using MSE recommended  - https://www.resolver.co.uk/ 

So does mine it seems they may be letting the gas go but not the electric I have phoned sp this morning but can’t ring pfp as they are closed and it says they will cancel my switch if not resolved in 24 hrs nightmare 

Annieddiva

@worry-wart_3 - what have they said is the reason?  I've reviewed my SP account & it says From now on, your balance and bills will only reflect your remaining fuel type.  I shouldn't be rejected at all as I'm compliant with 28 day industry standard of moving supplier on 4th Dec.  Bless you - I wouldn't be worried with PFP being closed over weekend - I'm sure they'll understand as it's not your fault!!

In the meantime I've twittered BBC1s Watchdog - help former Tonik customers who are now on deemed contracts with @ScottishPower - who are blocking customers leaving!! We're now on expensive tariffs since 10 Oct.... this isn't right in the current economic climate - help us leave!! There's a post on MSE @ofgem@Ofgem
So if any of you want to do the same to see if we can get BBC help - do join in!!  I swear Ofgem need to update their FAQs with better details on when former bust customers can switch without issues....

worrywart_3

They said there shouldn’t be a reason I’m £250 in credit to tonik I’ve put in a complaint saying I’m stuck in winter at a rate that is approx 30% higher than I should be paying and I’m vulnerable and would be entitled to the warm front discount I’ve also said it’s nearly two weeks since I had my final bill so has the refund been sent they couldn’t answer that either as it’s supposed to
be a cheque it should be in the post but I bet it’s not in this day and age who wants a cheque especially as we are in lockdown I said you have my bank details they said a manager could call me back on Thursday guess the managers must be busy

Annieddiva

@worrywart_3 - that's absolute nonsense - they should be rectifying it for you, I'd contact Twitter @scottishpowerHelp tomorrow - they're online from 10am...  Tonik told me to expect credit refund 4 weeks from final bill, otherwise to chase ScottishPants if not happened by then...

worrywart_3

That should have said nearly four weeks since final bill my dad Also with  tonik hasn’t had a final bill at all. I don’t do twitter 

Annieddiva

@worry-wart_3 - if the bill is not appearing in his online Tonik account, as I didn't get my final bill, I emailed Tonik - your dad would need to email help@tonikenergy.com quoting his Tonik account number, name & address - I got a reply within 45 mins (Mon-Fri).  It's a shame SP don't have a rep on here who could at least help you.  I'll twitter SP when they open & find out what they suggest for you to do next - praying they're still more helpful than the dedicated Tonik team.....