Tonik Energy

Malchester

Fly-catchers - I know u say not impressed with BG bug I am moving to BG Evolve and have been really impressed with their customer service so far. Not the cheapest but near the top. Didn't want to go to another firm which may go bust

fly-catchers

Malchester said:

Fly-catchers - I know u say not impressed with BG bug I am moving to BG Evolve and have been really impressed with their customer service so far. Not the cheapest but near the top. Didn't want to go to another firm which may go bust

The main reason I hate BG is because they wanted to take me to court on alleged unpaid bills on a "free" boiler service contract I got when they installed a boiler. They left it 3 years after the boiler had been fitted and 2 years after I had cancelled any renewals of the boiler service. And added substantial interest to the bill I apparently owed. Thankfully I had kept all my old paperwork and eventually they agreed they were in error. But that hassle was enough for me to never want to use BG again!  

worrywart_3

I messaged ronik re missing final bill yesterday for my dad recieved this morning that was efficient 

worrywart_3

So complaints rang me this morning and were excellent and gave me a really good tarrif and said my refund will be with me shortly by transfer some good news ! They are also waiving exit fees should something else come up and means I still get warm front discount amazing 

Annieddiva

@worrywart_3 - that's absolutely fabulous news!! Glad things have worked out for you!  Although really you shouldn't have to complain to make things happen...all the best!!  

Mabel2012

Email from Scottish Power in reply to my email about the confusing information relayed by their call centre staff.  Why Ofgem could not have clarified this I do not know.

"I am contacting you in response to an email you sent in to ScottishPower addressed to Andrew Ward dated 04.11.2020.

 Firstly I want to apologise if any of the information you have been provided by ScottishPower has been incorrect or misleading in any way.

If the Account was live with Tonik energy on 10.10.2020

Tonik Energy are currently in the process of generating the final bills up to the point where ScottishPower took over as the Supplier of Last Resort. Once generated this bill will be available for you to view on https://www.tonikenergy.com/ where you can access Tonik Space.
Any credit balance will be sent over to ScottishPower and applied to your ScottishPower account, if your account is open this will remain on your account and can be requested via our refund process if you wish to have this returned.

 If the Account is no longer live prior to the 10.10.2020 

If the supply left Tonik Energy or a Home Move had been completed prior to the 10th October 2020. Once the final bill has been created by Tonik Energy any credit owing will be sent to ScottishPower and this will be issued out automatically to customers as a refund Cheque.

 If the Account is in Debit either before or after the 10.10.2020

If there is any debit balance on an account either from an account that left Tonik Energy prior to the 10th October 2020 or when the bill was done for the transfer to ScottishPower, these debits will remain with Tonik Energy and customers will be contacted by the Tonik Energy administrators.

worrywart_3

Mabel2012 said:

Email from Scottish Power in reply to my email about the confusing information relayed by their call centre staff.  Why Ofgem could not have clarified this I do not know.

"I am contacting you in response to an email you sent in to ScottishPower addressed to Andrew Ward dated 04.11.2020.

 Firstly I want to apologise if any of the information you have been provided by ScottishPower has been incorrect or misleading in any way.

If the Account was live with Tonik energy on 10.10.2020

Tonik Energy are currently in the process of generating the final bills up to the point where ScottishPower took over as the Supplier of Last Resort. Once generated this bill will be available for you to view on https://www.tonikenergy.com/ where you can access Tonik Space.
Any credit balance will be sent over to ScottishPower and applied to your ScottishPower account, if your account is open this will remain on your account and can be requested via our refund process if you wish to have this returned.

 If the Account is no longer live prior to the 10.10.2020 

If the supply left Tonik Energy or a Home Move had been completed prior to the 10th October 2020. Once the final bill has been created by Tonik Energy any credit owing will be sent to ScottishPower and this will be issued out automatically to customers as a refund Cheque.

 If the Account is in Debit either before or after the 10.10.2020

If there is any debit balance on an account either from an account that left Tonik Energy prior to the 10th October 2020 or when the bill was done for the transfer to ScottishPower, these debits will remain with Tonik Energy and customers will be contacted by the Tonik Energy administrators.

I was told by the complaints team that it would be issued back to me by direct debit within 2 weeks which is today so different infomation 

Mabel2012

worrywart_3  I  hope you receive your direct debit today.

Receiving a refund by cheque is the only consistent thing I have been told throughout this debacle. Perhaps you are receiving special treatment because you complained. Was your complaint to Scottish Power or the Tonik Energy Administrators.

worrywart_3

I haven’t recieved it
suprise suprise I complained
to Scottie power

Mabel2012

worrywart_3
Perhaps it's been processed today and you will receive it in the next day or two.  Your bank may be able to tell you if there is a direct debit pending.

Are you moving away from Scottish Power or  have you already moved to another supplier.