Onecom

13468926

Comments

  • Hi Folks

    I urge you all to document your concerns formally to Ofcom, Trading Standards and all media.

    Allowing OneCome to access our personal information is a flagrant violation of Vodafone's privacy policy and of their statutory obligation to protect our data. I am appalled that they have allowed this and will be seeking redress for the aggravation caused!

    Scandalous!!!

    Colin
  • MataNui
    MataNui Posts: 1,075 Forumite
    Perhaps Lee can answer some questions about this. Its about time someone from vodafone did.

    So Lee:
    Onecom are claiming to be vodafone partner of the year for the past 3 years. Is this true?
    Are vodafone aware of the problems with onecom mis-selling contracts?
    If so then what are they doing about it?
    If not then how can they explain that position given the huge number of complaints direct to vodafone and on web forums about onecom. Do vodafone employees also not watch TV?
    If onecom are an official partner and vodafone are financially benefiting from from what is legally fraud then surely vodafone are culpable and should be cancelling/refunding ALL onecom customers who complain rather than giving them the run around.

    So come on. How about an official vodafone response?
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    edited 31 March 2014 at 12:42PM
    Hi Colin,

    Thanks for making me aware of your concerns.

    Any contact customer’s receive via OneCom would be in accordance with Clause 15a of our Pay monthly airtime conditions.

    In addition, our Privacy policy does contain a ‘Sharing your personal information’ section which mentions that we may share information about our customers to partners or agents involved in delivering the products and services you’ve ordered or used.

    If you have any concerns which relate specifically to your account, could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

    Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

    MataNui,

    Naturally we’re concerned to learn of any instances where our products and services may have not been sold correctly. We would also be keen to address these on an individual case by case basis once the customer has contacted us directly.

    Once a complaint has been investigated, the customer would be updated with the outcome and any action required to correct the situation would be taken.

    In regard to your first question, I can confirm that OneCom have been awarded our partner of the year for 2011, 2012 and 2013.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • I've contacted you via the website as requested.

    Update on my case:
    Onecom have said that they dont know why it was switched to a business (yeah right) however i did agree to it on the verification team. Even though I said if I had it was because I wasn't expecting the details to change from the original call. This surely isn't right?

    I've emailed them again because they only answer once and then ignore you, this time they have wrote the following:

    Dear Steve,

    As per our conversation regarding your mobile phone contract, I would like to ask if you could provide written consent to us releasing the calls relating to this. Ordinarily we would ask for a payment of £10 for transcripts, however under the circumstances I will waive this fee.

    If you could forward these to the below address care of myself, I will be happy to arrange copies to be sent.

    I am keen to ensure we reach a mutually satisfactory resolution.

    Kind Regards

    Mathew Bonnington
    Team Leader
    How am I doing? We would love to hear your feedback: Feedback@onecom.co.uk



    Hi all,

    Thanks for making me aware of your concerns.

    oppressed1,

    I've got your email and will get back to you as soon as I can.

    stevemazg,

    So I can get things looked into for you, could you also email as per the contact details in post thirty-four of this thread?

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
  • Hi stevemazg
    Thank you for making us aware of your concerns.
    We will be more than happy to look into your query and will send you a PM to discuss further.
    Team Leader from OneCom
    representative
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi stevemazg,

    Thanks for coming back to me.

    I've got your email and will get back to you as soon as I can.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • blashey
    blashey Posts: 9 Forumite
    after reading this forum now concerned
    got a call from onecom and like everyone else they told me they were partners of vodafone and had noticed that my 3 phones on my account had been using the same handset for a few years and as i was not upgrading have offered me £50 for each phone to carry on using them for another 2 years
    and cheque would be sent for £150 as long as i kept using same phones for 2 years
    have i been duped ?
  • Vodafone
    Vodafone Posts: 4,297 Organisation Representative
    Hi blashey,

    Thanks for making me aware of your concerns.

    If you'd me to take a closer look at things, could you email me with your details via the link in our profile here?

    All you need to do is copy and paste the link into your web browser and it'll take you to the Contact us form on our website. To make sure it reaches me, quote the code WRT135 - MSE in the subject line.

    Once sent, you'll receive an automated reply with a reference number. Post back with this and I’ll check I've received it.

    Kind regards,

    Lee

    Social Media Comms

    Vodafone UK
    Official Company Representative
    I am the official company representative of Vodafone. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • blashey
    blashey Posts: 9 Forumite
    hi lee this is reference you asked for
    #6523055



    hope to hear from you soon
  • Hi,
    It appears after many days investigating, Onecom came back and said for the 4th time they won't cancel my contract because I said I was I sole trader, I dont have the right to cance within 7 days. Well they must be giggling in Onecom canteen, aren't they clever how they've hidden behind this silly law, and managed to generate dirty money from mugs like me.

    Lee from Vodaphone has not really helped at all, I already told him I agreed I was a sole trader, the issue is the cold call, the acting like they worked for Vodaphone, having my private information, the onecom quick hard sell.

    The Onecom lady said this was a free gift from vodaphone, she new my contract, my usage, number of phones, when my tarif ends. This informatiin is private, vodaphone are the only people who could have handed this out to Onecom, I always tick NO to passing my information to 3rd parties.

    I am happy to give Vodaphone and Lee a final chance to get this number cancelled,
    I no longer have the phone, the whole processs has been time consuming, costly , hugly annoying, if it was meant as a Vodaphone free gift as the Lady from onecom said, its so off the mark, I will move my business contract from Vodaphone next month when it expires, been their for 10 years, but this is disgraceful abuse of my private details.
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