Breeze gone.

dnpark38

Is this an April Fools Joke?
From this forum yes but all year round.  :-)

Chocmonster7

My BG account has the following on it:

'This bill is for 1st Apr 2020 - 1st Apr 2020 and is based on an actual meter reading. Please pay by 1st Apr 2020.'

Work that one out!   

Chocmonster7

JohnB47 said:

Chocmonster7 said:

I've now had a threatening email from BG for the Gas and logged in to my account to find an electric bill I hadn't been told about. No point in trying to phone and chat will only deal with emergencies which I can't really class this as. Can't find an email address to use so annoying. In my case the £28 charge they are wanting to add if it goes to Debit collectors is over half of the bill!

I got an email address for them on another thread:
https://forums.moneysavingexpert.com/discussion/6118924/email-address-for-british-gas#latest

British Gas have shut down the customercomplaints@britishgas.co.uk email address now:

We’re putting emergencies and the needs of our most vulnerable customers first right now, so we’re not monitoring this inbox. 

We’re sorry, but your email will not be read or actioned.

As I can't get to talk to them I've paid a fiver off my Final Bill with them just to show willing.

Craighoy

Does anyone have a refund for their Breeze credit via British Gas yet?
I settled my British Gas account following our move to Octopus when they finally got their element of the bill correct.  They just estimated the start and finish readings so I gave them my final readings for Breeze and the opening readings for Octopus - several times and they finally produced something that looked accurate.  Was told by Citizens Advice to pay the bill as the Breeze refund was not part of the supply contract and being managed separately.  Now just waiting in (probably misplaced) hope for just under £200 to be returned.

katies_mum

No refund yet for us 

gwapenut

I suggest filling in this quick survey by MSE about companies that are doing nothing to help during the financial crisis.
I categorised it as a regulator needing to be involved.
 https://!!!!!!/2UzfbUs
I cited their refusal to talk to customers, let alone help with financial problems, and threatening late payment charges and threats of debt collection for inaccurate bills - not to mention withholding significant sums of refund money in times of financial strife,
I realise this looks like a random link so here is the screenshot from MSE's facebook page where I saw it.

icsys

On investigation I have NOT received the refund of Breeze credit!

It turns out that my BG account has been 'stripped back' and the final bill received is a replacement bill which covers the entire period I have been a BG customer.
The reversals were simply for previous bill debits, re-credits and previous payments.

The remaining debit balance is the amount outstanding which does not reflect the Breeze credit, which is still owing.

BG are extremely quick to issue reminders, followed by threats of adding additional charges for late payments of unpaid balances, yet, despite the Breeze administrators stating they have now (as of 28th Feb) passed outstanding credit balance information to British Gas, they are failing to pay what is owed to US. 

Perhaps we should issue BG with 'reminders' as, under OFGEM regulations, British Gas is now responsible for the credit balance due.

GeoffL

FWIW, I too am still waiting for my refund of Breeze credit balance. When OfGem moved me to BG I did a quick comparison and wanted to move immediately. However, various advice said not to switch until BG had me fully onboard. I called BG who told me that I should stay with them for the first month and that they would use the credit that OfGem transferred to them from Breeze to pay the bills for that month and refund the balance by cheque. I switched from BG in February. I then got an energy bill from BG, which I queried as I considered they should have honoured their promise to use the credit from Breeze to pay the bill and then pass the balance on to me. They replied that they couldn't do that as they hadn't received the funds from Breeze (and there's me thinking that the funds would come from an OfGem ringfenced fund). On phoning the number given by the OfGem website, I got to talk with a Citizen's Advice line (OfGem don't talk to consumers, it seems), who told me that my refund depended on the administrators of Breeze Energy paying my credit to BG, that this could take over a year and might never be paid in full even then. I'm tamping as I was over £400 in credit before Breeze crashed and it looks like Breeze failed because OfGem demanded a payment of nearly £500k from them into the "Renewable Obligation" fund and withdrew their licence when this money wasn't forthcoming. IMO, OfGem have acted apallingly as they caused the failure and also failed to move me to a supplier of last resort who would honour my credit balance. That said, I've learned a valuable lesson here and will never again allow such a large credit balance to accumulate.

dnpark38

If you guys who got transfer by Ofgem to BG can't get your credit well I think I'm even worse off.
In November I transferred to Scottish Power before Breeze went under and I had £205 in credit which Breeze never paid me back, I had left Breeze because I was unhappy about the credit build up.
I'm doubting I will ever get my money.
I do not think Ofgem looks after consumers.
They do not want to deal with me as Breeze out of business and I'm not a BG customer.

Bratchman

I’ve written formally to BG about my Breeze credit but am not hopeful of any response now.
I’m seriously thinking of going to one of the tabloids next week about this situation as I feel BG are hiding behind the current crisis as a way of avoiding the issue. Would anyone else here who is owed money be happy to be contacted and potentially quoted by a national paper if I get any interest in the story?