Breeze gone.

inclined

Did everyone else get sorted with this in the end? I'm a bit confused still. I was I was £429 in credit on my Breeze account, after my last payment came out of my bank account by direct debit to Breeze in Jan. The figure of £429.91 in credit still shows when I log in to my Breeze account. But only £316.60 ever came through to my British Gas account (and I'm still with BG), and I haven't had any bills taken out of my BG account as far as I'm aware. This came through in three parts at the beginning of April. Obviously with Covid-19 I haven't been able to speak to anyone at BG but did have an online chat with them where they were adamant I needed to speak to Breeze. Can anyone shed any light? Many thanks, and hope you are all safe. 

dnpark38

No still waiting for my Breeze credit, not happy.

NINJA59

Sorry for not keeping up to date with this a number of helpful people on this particular useful thread of information!

I am equally saddened to see a number of people still struggling with BG, more so given the current climate.

I am "free" from them in a sense account wise after 3 incorrect bills (similar with estimated readings, arguments and blaming in my case Yorkshire Energy, after I lost my cool it got sorted with me supplying the readings to them for the final bill).

This was before the Breeze credit I got back, which then appeared and was screwed in other ways by saying it was "warm energy discount" which they texted me about today it so happens. This situation had kicked off with COVID 19 (my wife works for the NHS) and erm yes it was nice to see my credit returned, downside as cheque (thank god for digital banking as I was able to pay it in digitally!).

Which leads me on to a warning for people if you have concerns in regards to your personal data.

If you review their Energy privacy policy you will NOT find one mention of the number of years they keep it for, so naturally I decided to push them a bit...so the results: 7 bloody years, why not make that clear, some privacy policies I have read are just fair, open and honest. To say the least I don't trust them to hold my data securely or correctly (having received communications despite not wanting to!)
It does frustrate me to say the least that:
a) I DID NOT select you to be the provider, so why should you be allowed to hold my data for 7 bloody years 
b) Not making it clear in their privacy policy, just as useless as BG are usually.
c) Failing to make clear what data is kept and is it annoymous. I actually had a member of Centrica staff say to me  "...we keep a lot of the data on record" even if you request deletion.

And yes for the record I do work in marketing and have seen/had statements made to me about data been questionably processed from companies big and small (some within the financial sectors).

DougMilford

I haven't received my refund yet. I did receive this email from British Gas six weeks ago: 

We've now received confirmation that when your gas and electricity account with Breeze Energy was closed, you were £476.37 in credit. What happens next We'll send you a cheque for £476.37 - there's nothing you need to do. Please bear with us as this may take up to 6 weeks. Thanks, Your British Gas team Today I have contacted British Gas to chase them up. Here' s the important part of that conversation:  Sunny: As checked, there is no active account under above given address. You: That's correct. I received this email from British Gas 6 weeks ago: "We've now received confirmation that when your gas and electricity account with Breeze Energy was closed, you were £476.37 in credit. What happens next We'll send you a cheque for £476.37 - there's nothing you need to do." Sunny: Yes, that's correct. As of now, we've not got any confirmation from the Breeze regarding credit. You: You just said it was correct! Sunny: So, Have you confirm with the Breeze energy about it? I mean to say, credit gets transfer to us after the Breeze has confirmed to us about it You: And that has happened, as stated in the email from British Gas six weeks ago Sunny: As per our records, we've not supply at your property You: Can I speak to somebody else please? Sunny: Just a min You: Thanks Sunny: thanks for patience. As checked, we have not supply at your property They did not allow me to speak to someone else, and I'm still £476.37 out of pocket.

airmac

DougMilford said:

I haven't received my refund yet. I did receive this email from British Gas six weeks ago: 

We've now received confirmation that when your gas and electricity account with Breeze Energy was closed, you were £476.37 in credit. What happens next We'll send you a cheque for £476.37 - there's nothing you need to do. Please bear with us as this may take up to 6 weeks. Thanks, Your British Gas team Today I have contacted British Gas to chase them up. Here' s the important part of that conversation:  Sunny: As checked, there is no active account under above given address. You: That's correct. I received this email from British Gas 6 weeks ago: "We've now received confirmation that when your gas and electricity account with Breeze Energy was closed, you were £476.37 in credit. What happens next We'll send you a cheque for £476.37 - there's nothing you need to do." Sunny: Yes, that's correct. As of now, we've not got any confirmation from the Breeze regarding credit. You: You just said it was correct! Sunny: So, Have you confirm with the Breeze energy about it? I mean to say, credit gets transfer to us after the Breeze has confirmed to us about it You: And that has happened, as stated in the email from British Gas six weeks ago Sunny: As per our records, we've not supply at your property You: Can I speak to somebody else please? Sunny: Just a min You: Thanks Sunny: thanks for patience. As checked, we have not supply at your property They did not allow me to speak to someone else, and I'm still £476.37 out of pocket.

Am sure you will, but keep plugging away at them. There is a formal route for raising an official complaint with British Gas. Citizens Advice can provide great direction on how to raise the complaint and track its progress!

DougMilford

airmac said:

Am sure you will, but keep plugging away at them. There is a formal route for raising an official complaint with British Gas. Citizens Advice can provide great direction on how to raise the complaint and track its progress!

Thanks. They have since advised me that someone else will be in touch by the end of the day. Unfortunately, that communication turned out to be a text message from a no-reply number, reiterating that they're not going to refund me.

dnpark38

At beginning of April British Gas sent me an e-mail saying within 6 weeks the would send a cheque for my credit it did not arrive so I informed them of it's non arrival so they have now replied they haven't got my money from Breeze and I should contact Scottish Energy.
SE is the supplier I transferred to before Breeze went under.   
BG are now just giving me the run around.

katies_mum

So sorry to hear some of you are still having problems getting your Breeze refunds, hope you get your cheques very soon

dnpark38

Katies Mum I'm not getting mine they told me.

brewerdave

dnpark38 said:

At beginning of April British Gas sent me an e-mail saying within 6 weeks the would send a cheque for my credit it did not arrive so I informed them of it's non arrival so they have now replied they haven't got my money from Breeze and I should contact Scottish Energy.
SE is the supplier I transferred to before Breeze went under.   
BG are now just giving me the run around.

As far as I understand the SOLR process, BG don't get any monies from Breeze -they just get the list of those who were in credit with Breeze but had left before BG took over. They then claim the money back from the scheme run by OFGEM to protect consumers and pay you the credit. Sounds like BG have employed a third party who have zero understanding of the process.