Breeze gone.

airmac

greenguppie said:

airmac said:

katies_mum said:

My bill with BG is due to be paid by the 18th March, it is also very frustrating knowing they have our Breeze credits! (even though mine is small compared to a lot of yours)  Having a spare few minutes I went onto BG chat:

BG : we've received a credit/debit details for Breeze customers last week and we're in the process of updating it on their accounts with us

BG : Due to high number of customer , it may take few days

BG : You can pay the difference by deducting credit amount

BG : If you pay the full amount, the refund will be sent for credit from Breeze

Me :  That is what I was hoping to do, but did not want to get chased. Now I have confirmation it is OK to do, I confirm I will pay £73.68 and you will get £50.44 which is my Breeze credit. Please could you confirm for me

BG : Of course

BG : I'll also make a note on your account Me : That would be very kind thank you. BG : You're most welcome☺ BG : If you receive any reminder, just ignore it

Breeze went out of business 22 Dec? BG set up accounts from 16 Jan ish...so if Breeze administrators have forwarded balances to BG, it would suggest periods up 16 Jan will now be accounted for and bills/statements produced? So strange that nothing is being displayed for individual accounts on the Breeze site? Something is starting to smell fishy about this whole farce!!!!!!

Ofgem directed that British Gas take over Breeze customer's supplies starting on Sunday 22 December 2019.
It doesn't matter how long it takes the apponted SoLR to then sort out the mess of the failed supplier and set up accounts for the 18000 customers who would have been off supply were it not for the contingency plans Ofgem have for such eventualities.

Agreed but BG have only billed breeze customers from the date BG accounts were set up....16 Jan? What about 22 Dec to 16 Jan?

greenguppie

airmac said:

greenguppie said:

airmac said:

katies_mum said:

My bill with BG is due to be paid by the 18th March, it is also very frustrating knowing they have our Breeze credits! (even though mine is small compared to a lot of yours)  Having a spare few minutes I went onto BG chat:

BG : we've received a credit/debit details for Breeze customers last week and we're in the process of updating it on their accounts with us

BG : Due to high number of customer , it may take few days

BG : You can pay the difference by deducting credit amount

BG : If you pay the full amount, the refund will be sent for credit from Breeze

Me :  That is what I was hoping to do, but did not want to get chased. Now I have confirmation it is OK to do, I confirm I will pay £73.68 and you will get £50.44 which is my Breeze credit. Please could you confirm for me

BG : Of course

BG : I'll also make a note on your account Me : That would be very kind thank you. BG : You're most welcome☺ BG : If you receive any reminder, just ignore it

Breeze went out of business 22 Dec? BG set up accounts from 16 Jan ish...so if Breeze administrators have forwarded balances to BG, it would suggest periods up 16 Jan will now be accounted for and bills/statements produced? So strange that nothing is being displayed for individual accounts on the Breeze site? Something is starting to smell fishy about this whole farce!!!!!!

Ofgem directed that British Gas take over Breeze customer's supplies starting on Sunday 22 December 2019.
It doesn't matter how long it takes the apponted SoLR to then sort out the mess of the failed supplier and set up accounts for the 18000 customers who would have been off supply were it not for the contingency plans Ofgem have for such eventualities.

Agreed but BG have only billed breeze customers from the date BG accounts were set up....16 Jan? What about 22 Dec to 16 Jan?

Who was supplying you during that period?
Breeze had ceased to trade, and the regulator (after following their SoLR procedure and appointing BG) directed that BG should supply Breeze customers from Sunday 22 December 2019

Check the details on the Ofgem website for yourself if you like. Perhaps direct any further questions to Ofgem, if your supplier is unable to assist you.

Dave_save

JohnB47 said:

I was with Breeze for only a short time. I cancelled my DD with them on the day they folded and have a small debit balance. I'd been waiting for the  administrators to get in touch - the Breeze home page once said that this would happen. Now it's saying we should settle the accounts or either they or the debt collection agency will be in touch. Time for me to pay up - fair enough.
Anyway, what I've now realised is that the only way to see your actual account balance is to log-on and where your name is at the top right hand side, click on that and choose 'balance'. I had assumed that each of my statements brought forward the previous statement credit/debit balance, so you always knew the balance. Not so - each statement is a stand alone and just tells you the cost of what you've used in the last period and what payments you've made. Your overall account balance is not shown.

Irrespective of whether it's a credit or debit balance I would have thought it's the administrator's responsibility to produce the final account and present to the customer. I too owe a small amount but my final dd payment doesn't appear on the Breeze portal. So I'm assuming the portal is incomplete or some amounts have gone "missing". I would await the demand before paying anything. 

katies_mum

Just a thought, if our credits are still showing on our Breeze account, have the really been sent to BG?

JohnB47

katies_mum said:

Just a thought, if our credits are still showing on our Breeze account, have the really been sent to BG?

Perhaps you should read the Breeze home page. e.g. is says:

Credit Balance

Under OFGEM regulations, British Gas is now responsible for the credit balance due to domestic customers so your balance is safe.

Outstanding credit balance information has now been passed to British Gas. This information is being verified and processed by British Gas and the Administrators are assisting within any queries. British Gas are working hard to allocate these credits as quickly as possible but this may still take a number of weeks given the volume to process.

If you are a British Gas customer, British Gas will apply the credit directly to your account.

If you are not a British Gas customer, British Gas will issue a refund to you.

The Administrators are unable to make payment or assist you in obtaining repayment for credit balances from British Gas.

wotsup69

Appears many like myself are still awaiting debit balances from our old Breeze accounts to materialise in our B Gas accounts. I've now finally been switched to another supplier on much better terms, although even that was protracted. The big questions are, who's got the money owed and when will it be paid out. B Gas expect me to pay their bill within 2 weeks, nice for them.

slimbuck

wotsup69 said:

Appears many like myself are still awaiting debit balances from our old Breeze accounts to materialise in our B Gas accounts. I've now finally been switched to another supplier on much better terms, although even that was protracted. The big questions are, who's got the money owed and when will it be paid out. B Gas expect me to pay their bill within 2 weeks, nice for them.

Breeze have your money, and they spaffed it all up the wall, hence why they have now gone bust.

Lots of people have sadly lost lots of money. Creditors will be lucky to get any refund at all, and if there is one, it will only be a tiny fraction of what is owed.

Fortunately, Ofgem have a safety net process to protect customers like you known as the Supplier of Last Resort.  It looks like British Gas were appointed as as the SoLR to come to your rescue.
Depending on the terms agreed, either British Gas will pay any money you are owed by Breeze out of their own pocket, otherwise as is becoming more and more common in these situations, British Gas can call upon a 'slush fund' which will be created by Ofgem  applying a levy on every other supplier.

dnpark38

So how did Ofgem choose British Gas?
Seems to have been a very bad choice.

slimbuck

katies_mum said:

Just a thought, if our credits are still showing on our Breeze account, have the really been sent to BG?

No, whatever your account shows, Breeze spaffed all the money they had up the wall and ran out. That's why they went bust. British Gas have not received a penny from Breeze, and don't ever expect to. Theres no money left.

Hopefully the liquidators will create some money to refund creditors, but Britsih Gas won't get a penny unless they were a creditor of Breeze before they went bust. Creditors will be lucky to see even a tiny fraction of their money ever again.

Customers of Breeze who have a credit balance will be refunded by British Gas.

dnpark38

slimbuck said:

Customers of Breeze who have a credit balance will be refunded by British Gas.

Well it's not looking like they doing that.