Breeze gone.

Zanzib

Arcoms said:

Can anyone see their final bill when they login to the Breeze portal?  Mine still only covers the period up to 22-Dec-2019

That was when everyone was transferred, so they couldn't bill beyond that.
I logged into my Breeze account the other day, to re-check my credit amount. All that remained displayed was my total payments from the time I'd been with them, and my total energy costs for that same time period, then the remaining credit owed to me. Had my final bill in January, so the remaining credit shown in my Breeze account is the only thing I'm waiting for now.

katies_mum

Mine is showing the same Arcoms, I keep checking it every day but only the December bill is showing. Just want to get it paid and move on.

JohnB47

I was with Breeze for only a short time. I cancelled my DD with them on the day they folded and have a small debit balance. I'd been waiting for the  administrators to get in touch - the Breeze home page once said that this would happen. Now it's saying we should settle the accounts or either they or the debt collection agency will be in touch. Time for me to pay up - fair enough.
Anyway, what I've now realised is that the only way to see your actual account balance is to log-on and where your name is at the top right hand side, click on that and choose 'balance'. I had assumed that each of my statements brought forward the previous statement credit/debit balance, so you always knew the balance. Not so - each statement is a stand alone and just tells you the cost of what you've used in the last period and what payments you've made. Your overall account balance is not shown.

katies_mum

When I check, my balance is still showing £50.44 credit.

dnpark38

I can log in as usual and all my Account choices are there and I can see all my records.
Shows my £205.27 credit which I can't get back apparently as no one interested.

JohnB47

dnpark38 said:

I can log in as usual and all my Account choices are there and I can see all my records.
Shows my £205.27 credit which I can't get back apparently as no one interested.

This is why I decided that I would always cancel a Direct Debit as soon as I discovered my energy company had folded - so as to minimise the amount of my money being stuck with slow moving administrators or SOLRs.

dnpark38

My DD was cancelled before they went under as I had moved.

katies_mum

My bill with BG is due to be paid by the 18th March, it is also very frustrating knowing they have our Breeze credits! (even though mine is small compared to a lot of yours)  Having a spare few minutes I went onto BG chat:

BG : we've received a credit/debit details for Breeze customers last week and we're in the process of updating it on their accounts with us

BG : Due to high number of customer , it may take few days

BG : You can pay the difference by deducting credit amount

BG : If you pay the full amount, the refund will be sent for credit from Breeze

Me :  That is what I was hoping to do, but did not want to get chased. Now I have confirmation it is OK to do, I confirm I will pay £73.68 and you will get £50.44 which is my Breeze credit. Please could you confirm for me

BG : Of course

BG : I'll also make a note on your account Me : That would be very kind thank you. BG : You're most welcome☺ BG : If you receive any reminder, just ignore it

airmac

katies_mum said:

My bill with BG is due to be paid by the 18th March, it is also very frustrating knowing they have our Breeze credits! (even though mine is small compared to a lot of yours)  Having a spare few minutes I went onto BG chat:

BG : we've received a credit/debit details for Breeze customers last week and we're in the process of updating it on their accounts with us

BG : Due to high number of customer , it may take few days

BG : You can pay the difference by deducting credit amount

BG : If you pay the full amount, the refund will be sent for credit from Breeze

Me :  That is what I was hoping to do, but did not want to get chased. Now I have confirmation it is OK to do, I confirm I will pay £73.68 and you will get £50.44 which is my Breeze credit. Please could you confirm for me

BG : Of course

BG : I'll also make a note on your account Me : That would be very kind thank you. BG : You're most welcome☺ BG : If you receive any reminder, just ignore it

Breeze went out of business 22 Dec? BG set up accounts from 16 Jan ish...so if Breeze administrators have forwarded balances to BG, it would suggest periods up 16 Jan will now be accounted for and bills/statements produced? So strange that nothing is being displayed for individual accounts on the Breeze site? Something is starting to smell fishy about this whole farce!!!!!!

greenguppie

airmac said:

katies_mum said:

My bill with BG is due to be paid by the 18th March, it is also very frustrating knowing they have our Breeze credits! (even though mine is small compared to a lot of yours)  Having a spare few minutes I went onto BG chat:

BG : we've received a credit/debit details for Breeze customers last week and we're in the process of updating it on their accounts with us

BG : Due to high number of customer , it may take few days

BG : You can pay the difference by deducting credit amount

BG : If you pay the full amount, the refund will be sent for credit from Breeze

Me :  That is what I was hoping to do, but did not want to get chased. Now I have confirmation it is OK to do, I confirm I will pay £73.68 and you will get £50.44 which is my Breeze credit. Please could you confirm for me

BG : Of course

BG : I'll also make a note on your account Me : That would be very kind thank you. BG : You're most welcome☺ BG : If you receive any reminder, just ignore it

Breeze went out of business 22 Dec? BG set up accounts from 16 Jan ish...so if Breeze administrators have forwarded balances to BG, it would suggest periods up 16 Jan will now be accounted for and bills/statements produced? So strange that nothing is being displayed for individual accounts on the Breeze site? Something is starting to smell fishy about this whole farce!!!!!!

Ofgem directed that British Gas take over Breeze customer's supplies starting on Sunday 22 December 2019.
It doesn't matter how long it takes the apponted SoLR to then sort out the mess of the failed supplier and set up accounts for the 18000 customers who would have been off supply were it not for the contingency plans Ofgem have for such eventualities.