Breeze gone.

Zanzib

photodgm said:

I decided not to change supplier as I was in credit with Breeze and I thought getting that transferred along a chain of suppliers was asking for trouble, I did however change to a cheaper tariff within British Gas. I still have not had the Breeze credit applied to my account. I now have had a request from British Gas to supply meter readings but "opps something has gone wrong" is all I can get from their website and my previous readings are not available. The British Gas systems seem totally broken. Has anyone had any Breeze Credit transferred? 

Re being unable to give British Gas your meter readings. It's an ongoing technical issue that they were hoping would be sorted in 2-3 days, but obviously hasn't been resolved.
If you're on Twitter contact @BritishGasHelp, I was able to DM them my meter readings once they replied.

katies_mum

Has anyone had a accurate and final bill from BG recently?   they took my readings given to Avro by chat on 22nd February and I am still waiting!   has anyone heard anything about our Breeze credits? 

Prashant : Okay... than I will consider those meter readings for 17.02.2020 to process the final bill and to close the account completely.

Prashant : I am sending the meter readings to our specialist team to issue you a final bill on your account. Thanks

Craighoy

So - this is a shambles!  Just got off the phone with British Gas.  I'd previously given them my opening meter readings - that were the same as the ones I was asked for as the closing ones for Breeze.  For some reasong the gas was taken but the electricity was estimated.  Then got three bills over the course of 6 weeks (which was when I left them) the final one featuring the submitted readings - but always with the wrong /estimated start one.  Hopefully now they send me the correct bill!
BUT - I am apparently £167.51 in credit at Breeze - and according to OFGEM this credit should have been applied to my British Gas account.  Nope! not yet anyway.  Anyone else still waiting for their credit?
As Ive left British gas I dont want to pay that final bill as all that will happens is I'll then spend another 6 months trying to get the credit back when it finally arrives.

dnpark38

Not got my Breeze £205 credit, I left before they went under, OFGEM a waste of time.
I don't think anyone reporting they got their credit.
I've contacted what is left of Breeze and got no response.  OFCOM not interested because I'm not a BG or a Breeze customer.
Just feel I've lost £205 :-(

katies_mum

I also contacted Breeze on 20th Feb, to see if I could find out what was happening and like dnpark38, I have had no response

Tabatha_Kitten

I've had nothing from Breeze and nothing from British Gas. 
Not too worried about Breeze - I owe them less than a tenner!
Apparently British Gas cant open my account or issue me with a bill because of 'missing industry data from my previous supplier'. 
In other words they have me tied to this appalling tariff for a long as they decide they want to drag this out for.

airmac

Tabatha_Kitten said:

I've had nothing from Breeze and nothing from British Gas. 
Not too worried about Breeze - I owe them less than a tenner!
Apparently British Gas cant open my account or issue me with a bill because of 'missing industry data from my previous supplier'. 
In other words they have me tied to this appalling tariff for a long as they decide they want to drag this out for.

Sorry to read the situation you find yourself in with British Gas. When I had issues switching I found was able to get traction by talking to the British Gas Customer Service team based in the Uk. The number I rang was ‭0333 202 9532‬. At the prompt say the word Complaint or I wish to make a compliment. So basically you are lodging an official complaint, however,  I found this team extremely helpful and went the extra mile to sort out my issue. Hope this is of some help...

Tabatha_Kitten

Thanks airmac but the complaints team are useless.
I logged an official complaint on 14th Feb and am still no further on !

Bratchman

I’m having a right old time with British Gas. 
They called me last month and offered me a 20% discount off their Home Energy Fix April 2021 tariff exclusive for ex Breeze customers.  As I am waiting for my £560 credit with Breeze to be refunded I decided to take their offer on the basis I’d have a better chance of getting my money back quickly. It took British Gas two weeks to set my account up and guess what - no 20% discount! 
Problem now is I can’t seem to speak to anyone sensible who is aware of this ‘special’ discount and have been passed from pillar to post. I also keep getting continually fobbed off regarding my credit from Breeze. I feel completely conned. 
I’ve now written to British Gas - laying out my complaint, as much as anything else to start the clock ticking for the eventual ombudsman process. 
Has anyone else been offered this exclusive 20% which failed to materialise and has anyone had their Breeze credit back yet?

Zanzib

Bratchman said:

I’m having a right old time with British Gas. 
They called me last month and offered me a 20% discount off their Home Energy Fix April 2021 tariff exclusive for ex Breeze customers.  As I am waiting for my £560 credit with Breeze to be refunded I decided to take their offer on the basis I’d have a better chance of getting my money back quickly. It took British Gas two weeks to set my account up and guess what - no 20% discount! 
Problem now is I can’t seem to speak to anyone sensible who is aware of this ‘special’ discount and have been passed from pillar to post. I also keep getting continually fobbed off regarding my credit from Breeze. I feel completely conned. 
I’ve now written to British Gas - laying out my complaint, as much as anything else to start the clock ticking for the eventual ombudsman process. 
Has anyone else been offered this exclusive 20% which failed to materialise and has anyone had their Breeze credit back yet?

Not had my credit back yet.
I received a call from BG about two weeks after they officially took over, offering me 20% off their 1 or 2 year fixed rate deals. The one year was called Home Energy Fix- April 2021. I didn't write the name down for the two year one. I posted on this thread about the call at the time.