Lloyds closing my accounts!!

JV4341

Last week Lloyds had blocked all of my accounts and got told that they were in a processing delay? they couldn't even tell me what that was. Today i had a message from them saying they are closing my accounts in 60 days? has anyone else had this? i rang Lloyds and have been told to go into branch and get one of their colleges to ring them from there which i find strange. If they are going to close my accounts can i just get all of the money from my account and savings accounts cash from branch?

Thanks

Hasbeen

JV4341 wrote: »

Last week Lloyds had blocked all of my accounts and got told that they were in a processing delay? they couldn't even tell me what that was. Today i had a message from them saying they are closing my accounts in 60 days? has anyone else had this? i rang Lloyds and have been told to go into branch and get one of their colleges to ring them from there which i find strange. If they are going to close my accounts can i just get all of the money from my account and savings accounts cash from branch?

Thanks

Ops third thread involvement on this? over 45 replies/advice given re subject rarely never replies moves on to new thread

Snow_Dog

Chances are you have been flagged by their systems for suspicious behavior in some way, most likely money laundering. From a previous post you have already pointed out that you have recently received a large sum payment from another country.


Best bet is to go into a branch along with any evidence of the transaction - eg emails, original proof of ownership of the watch.


The bank is only doing what they have been told to do wrt money laundering.



I have had to go through similar processes, including getting accountant to sign documents for authenticity. Look on the bright side, I had to prove the money trail through about 4 different accounts.

Snow_Dog

Hasbeen wrote: »

Ops third thread on this? over 45 replies/advice rarely never replies moves on to post new thread

I did think that, but the 45 post thread - the OP on this thread was the 45th post with no subsequent replies.


Then their 2nd post was just for a frozen account, this one appears to be a change in that Lloyds have escalated to account closure.


I totally agree with you there there are a lot of posters that either start threads and never look back or repost after getting responses they dont like but after looking at the other two threads went for benefit of doubt.

JV4341

Sorry for the late reply, I am new to this forum. I am going into the bank tomorrow to solve this issue, I just find it weird that I have to go into branch for a Lloyds colleague to speak to another Lloyd’s colleague over the phone? It has to do with the money I received, but they have no right to keep that money as that would be stealing surly? I have all proof of sending the watch ect but I Ni linger have the receipt as that was sent with the watch I just have a photo of the receipt now

[Deleted User]

JV4341 wrote: »

It has to do with the money I received, but they have no right to keep that money as that would be stealing surly?

They're not keeping the money. It's just currently frozen until they establish its origins.

Thrugelmir

JV4341 wrote: »

I have all proof of sending the watch ect but I Ni linger have the receipt as that was sent with the watch I just have a photo of the receipt now

Did you pay for the watch in cash?

JV4341

Been to the bank they have put a hold on that money. They want me to contact the guy who purchased it from me to say it’s a genuine transaction. I have tried to contact him but he’s not getting back to me! I have printed off evidence of him sending me the money as he sent me a picture of his card and online banking to say that he sent this payment to me which clearly shows my iban number and the amount of which it was for. Now I have to go back into branch and get them to send it off in the post as they said it cannot be emailed. Such a long process just to claim money which is mine! I can’t get any money out whatsoever as there is also a 657 block also but that cannot be lifted either as that was put on first? As it’s being investigated? I’m so confused and LLoyds are not help at all!!

Snow_Dog

JV4341 wrote: »

Been to the bank they have put a hold on that money. They want me to contact the guy who purchased it from me to say it’s a genuine transaction. I have tried to contact him but he’s not getting back to me! I have printed off evidence of him sending me the money as he sent me a picture of his card and online banking to say that he sent this payment to me which clearly shows my iban number and the amount of which it was for. Now I have to go back into branch and get them to send it off in the post as they said it cannot be emailed. Such a long process just to claim money which is mine! I can’t get any money out whatsoever as there is also a 657 block also but that cannot be lifted either as that was put on first? As it’s being investigated? I’m so confused and LLoyds are not help at all!!

I totally understand that if this is a legitimate transaction it would be really frustrating.


Looking at it from the banks view - their systems would have spat it out as a suspicious transaction and they are legally obliged to investigate it. You got to admit, one off large sum of money from abroad being deposited into your account - for some people that may be normal but if its a one off then that is an indicator that they look out for.


Hopefully the photo of the original receipt and the rest of the supporting documentation will resolve it.

JV4341

It is very frustrating I hope it’s enough also as the original receipt was sent with the watch all I have now is the photos he sent me stating he sent me the money I also sent off proof of postage and the receipt to say they have signed for it being delivered.

longleggedhair

Lloyds are keen on messing people around like this. They did the same to me when I sold £80K worth of shares (which was with Lloyds share dealing!). If you take my advice and vote with your feet. Lloyds are not the only bank in town & make sure you tell friends and relatives about they way they have behaved. I've certainly lost Lloyds a fair bit of custom as revenge!