Updated Find the cheapest broadband discussion thread

Patr100

Iain8150 wrote: »

I am looking for a non packaged deal. Plusnet is BT in disguise and bill has trebled. I use Skype, far cheaper than the rest and no line charges. Tesco as always is a complete con.
This website only has main players. Can anyone help regarding a non mainplayer broadband only supplier

Impossible to advise you as nobody knows your max budget and usage etc .
Suggest you start here:

http://www.ispreview.co.uk/review/top10.php

boo2410

Hi all,

Moving in a month and need to sort out broadband.Currently with Talktalk but their customer service is rubbish. Not many options where we live so the choices are Sky ( we have Sky TV at the mo), BT or Virgin (can't have tv with them as no cable here).

Need unlimited broadband and free anytime calls to landlines. Who would you go with? Preferably someone with good customer service so when there is a problem they don't just read from a script....

Thanks for any advice.

geordie_ben

Why is it so hard for comparison websites to make it easy for people?

I've just used about 5 or so comparison sites to find the best deal for BB and phone line.. only 1 showed me the true price, which is both the BB and line rental added together

The rest just show the BB price for the first year. £36 for the first year?! dig a little deeper on a different page and it's actually £202 for the first year!

Would it really be that hard that makes a website that BB price in one column, line rental in another, total in the next, and then net price after any current discounts?!

We're currently with primus paying £7.99 line rental a month and £0 for broadband thru Orange, but we cant take either of those with us

So... who would you suggest is the cheapest for unlim BB with a phone line (doesnt need any package as we never use it)? We also need the line re-connected on the new home, so ideally not having to pay this would be an advantage

NE8 3QR is the areas post code

macman

geordie_ben wrote: »

Why is it so hard for comparison websites to make it easy for people?

I've just used about 5 or so comparison sites to find the best deal for BB and phone line.. only 1 showed me the true price, which is both the BB and line rental added together

The rest just show the BB price for the first year. £36 for the first year?! dig a little deeper on a different page and it's actually £202 for the first year!

Would it really be that hard that makes a website that BB price in one column, line rental in another, total in the next, and then net price after any current discounts?!

We're currently with primus paying £7.99 line rental a month and £0 for broadband thru Orange, but we cant take either of those with us

So... who would you suggest is the cheapest for unlim BB with a phone line (doesnt need any package as we never use it)? We also need the line re-connected on the new home, so ideally not having to pay this would be an advantage

NE8 3QR is the areas post code

Sky is the obvious LLU option on the Gateshead exchange, the only others are 02 and TT.
If 'cheapest' is the priority, it will probably be TT, but Sky would be a much better choice.

dotdavid

Just to let you know that the prices quoted for Virgin Media, if you live in a cabled area, are inaccurate for broadband-only deals.

It is quite possible to get broadband out of a bundle. I pay £22.50/month for 30Mb broadband without any line rental required. That's considerably cheaper than the deal mentioned in this guide.

Perhaps the guide could be updated?

harryhound

harryhound wrote: »

Snap !

But by the time the customer retention people had got a roundtuit and offered me something under £5, I had already accepted the Talk Talk £3.25 deal and paid them a year's line rental.

Fingers crossed, I have a neighbour and a son with Talk Talk and neither have yet fallen foul of Talk Talk's dodgy reputation.

The switch to Talk Talk went ahead on Good Friday Morning.
So now 6 days later everything seems to be running normally with a speed of about 4meg.
Fingers crossed.

Glosjools_2

We live in the middle of nowhere (well you would think so, although it's actually less than 3 miles from the nearest CITY). BT Infinity has (eventually) arrived, having been promised 6 months ago. Got an email and phone call on the day it went live - decided to sit on the fence for 24 hours, guess what? Got unlimited Infinity and weekend and evening calls for £17.25 per month by phoning 152 and talking to a HUMAN! Saving of over £10 per month. Sorted!

Craves

I've just had the worst experience I've ever had with any company. I saw the MSE offer and thought I'll have some of that as I was paying about £26 a month with Virgin and its a big difference. I initially called up just to check how long the change over from Virgin would take as I cannot afford to be without broadband as I work from home, indicating i was going to take the deal online. Their sales guy assured me categorically that I could have the same deal if I placed the order through him, so I did so, obviously a lie I now know. He also did not mention that I would need a MAC code (I didn't know about these at this point as I have never changed provider at the same address) even though I was with Virgin. To cut a long story short, after first being told broadband would take 5 days, then 21 (as no MAC code) I was eventually put through to Sales Compliance, after 5 calls and lots of shouting, who told me that they couldn't supply me as all their slots in the exchange had already been used and I would have to go somewhere else!
Why has it taken me all this time, during which I have had no internet, for me to force them into telling me this. They are a complete and utter disgrace and I urge anyone to avoid them like the plague!

I've now signed up to Plusnet, so hopefully I will get a better experience with them...

kingdoner

Had a pretty good outcome from O2 recently.

Have been with them for a year, with "The Works" - their fastest, unlimited broadband - at half price, for being a new customer. I recently moved into a new house and rang them to cancel, intending to move to Virgin and use a decent cashback deal that was on. They put me through to the "customer retentions department" as expected, where they told me they could give me "free" broadband for a year, as long as I paid £10 line rental for 12 months. I did have to pay £40 for installation of the phone line too. Not bothered about the phone really, but at least good to have for incoming calls and putting on credit card applications.

There was a bit of a glitch - they did bill me the normal (full) amount - £30-ish - for the first month, but when I rang to tell them, they refunded it without too much bother.

Not the very cheapest around, but I can't remember ever having an interruption in my broadband with them, which is more than fast enough for everything I've tried and customer services always seem good to me.

I also got my mobile with O2 - they also gave me £25 cashback on my Simplicity contract, because I told them I work for the NHS - the friendly guy asked me who I worked for to see if he could offer cashback based on that - so I got their 12 month 300 min, 250GB data and unlimited texts (which doesn't sound like a lot, but it is enough for my use) for, in effect, £8.91 a month.

wulfruna72

For the record, I am an existing PlusNet customer and when I rang to upgrade from standard to fibre optic unlimited - I was able to obtain the £9.99 for 6 months, £19.99 thereafter deal without too much argument from customer service.