Add your feedback on energy supplier Eversmart Energy

halogen

My bills with Eversmart are about 2 and a half times the estimate I was given when I signed up. Will change as soon as I can.

nigelbb

halogen wrote: »

My bills with Eversmart are about 2 and a half times the estimate I was given when I signed up. Will change as soon as I can.

It may be that reducing your energy consumption is the only way to reduce your bills.

matelodave

halogen wrote: »

My bills with Eversmart are about 2 and a half times the estimate I was given when I signed up. Will change as soon as I can.

Who did the estimate - did you tell them your actual consumption to improve the accuracy of the estimate and have you been giving them actual meter readings so you are sure that your bills accurately reflect your consumption.

You cannot blame the energy company for either under or over estimating your consumption if you don't give accurate information to them

My monthly bills are exactly in line with my meter readings which are a bit less than my estimates because this winter has been warmer than average.I'm on target to balance my account in August when my deal finishes - probably with a bit of credit because I haven't used quite as much energy as I usually do at this time of the year.

molerat

ChuckMountain wrote: »

I also get an insecure portal when trying to access the website. Have they never heard of testing.

The portal access has now been secured. When logging out it takes you back to the non working log in page so you have to click the log in button to take you to the correct page.

BigBlueSky

molerat wrote: »

The portal access has now been secured

But you get forwarded to the old portal still after entering your credentials.

danthemoneysavingman

I am greeted with no data whatsoever when I log in today. Anyone else? What is the best login address to use?
thx

BigBlueSky

danthemoneysavingman wrote: »

I am greeted with no data whatsoever when I log in today. Anyone else? What is the best login address to use?
thx

You can use the new portal, but it just forwards you back to the old one currently (after logging in):

https://portal.eversmartenergy.co.uk

Liberator42

danthemoneysavingman wrote: »

I am greeted with no data whatsoever when I log in today. Anyone else? What is the best login address to use?
thx

Same here for the last week.Tried old and new sites but neither work.Sent them a Facebook message and they replied that they were aware of login issues.'Our IT Dept are working on it and hope to have it up and running soon'.Offered to take my meter readings via Facebook Messenger in the meantime.

MABLE

I must then be in the minority because works for me.

EmleyKev

I switched to Eversmart this time last year. There was no problem switching, and no problem since. Just friendly helpful service. Their billing is also very easy to understand. That is why I'm staying with them for the next year.