Together Energy?

Fromply

PurpleMoonlight wrote: »

Got this today.

"You're now an E.ON customer"

Seems I have no choice in the matter and I am just a commodity to be passed around at will.

So you're not actually with E.On at the moment?

PurpleMoonlight

E.ON maintain I am, but I maintain I refuse to be. I have registered a formal complaint with them and am waiting for the deadlock letter so I can escalate it to the Ombudsman also.

RedSky1974

I'm with Together Energy at the moment - haven't had any issues with them through the year that I have been a customer.

I've now put in a switch to a new supplier. Switch goes through in a couple of weeks.


My account is in credit - about £80ish at the moment. After this months bill it'll be higher again. From where they increase the direct debit to account for my gas during the winter, and then fail to put it back down.


We'll see what issues I have trying to get a final bill and refund......

Hoof_Hearted

Have you had a bill every month, Crouchie? If you're in credit, I'd advise stopping your DD.

mikeyorkie10

crouchmagic wrote: »

I'm with Together Energy at the moment - haven't had any issues with them through the year that I have been a customer.

I've now put in a switch to a new supplier. Switch goes through in a couple of weeks.


My account is in credit - about £80ish at the moment. After this months bill it'll be higher again. From where they increase the direct debit to account for my gas during the winter, and then fail to put it back down.


We'll see what issues I have trying to get a final bill and refund......

Just beginning to get slightly worried ...
Got this from TE on 29th August “Thank you for your email. We are sorry to hear you have switched energy providers.

A final bill can take up to 6 – 8 weeks to generate as we need to receive your final meter readings from your new supplier in order to close down the account and for the bill to be generated.”

Got messages from new supplier stating that all was progressing ok “
We have since received reads from the industry which are the same as the ones you submitted on the 29/08/2018. I can't speak on their systems or processes so I can't say when exactly they will confirm the reads are 'good'. However they have been validated by the DC so I expect it won't be much longer.“

Then today got this from TE’s renewals dept “
Your current tariff expired on 18/09/18, so you will be switched to our Freedom Fixed Jun19 tariff. This is fixed tariff so you would have those rates tied in for 12 months and these would be secure regardless of what happens with the cost of energy. Please note that the unit rates and standing charges will differ from your current tariff, as detailed in your renewal letter. There is no exit fee for this tariff.“

Not had a bill from TE since end July (2 weeks into August really!) when they owed me £55ish, now around £120 by my calcs- cancelled my DD

Just shows how disjointed this provider is.....

Quentin

That will be a standard email generated because you came to the end date of your deal

But their TS & CS override this as long as your new supplier contacts them ( which it looks like must have happened from your earlier email from them)

The TS & CS provide for you to pay at the old rate until the switch completes

Fromply

Huge progress - today received a statement dated 4th July - I switched away on 5th July - so I take this to be a final statement (though it doesn't explicitly state this).


Unfortunately there are errors in it!


Firstly, Together Energy told the Ombudsman that they credited the £60 compensation to my account on 1st july, however it is not showing on this statement of 4th July!


Secondly, my original complaint was that they had used different opening readings and thus double charged me. The Ombudsman ordered that a direct refund be made to me of the double charging of £164.87, which they finally did on 28th August 2018. However on this statement, they have charged me back the refund (thus attempting to reinstate the double charging)

Hoof_Hearted

I have also had a final bill. Not checked it yet.

PurpleMoonlight

Fromply wrote: »

Huge progress - today received a statement dated 4th July - I switched away on 5th July - so I take this to be a final statement (though it doesn't explicitly state this).


Unfortunately there are errors in it!


Firstly, Together Energy told the Ombudsman that they credited the £60 compensation to my account on 1st july, however it is not showing on this statement of 4th July!


Secondly, my original complaint was that they had used different opening readings and thus double charged me. The Ombudsman ordered that a direct refund be made to me of the double charging of £164.87, which they finally did on 28th August 2018. However on this statement, they have charged me back the refund (thus attempting to reinstate the double charging)

Good grief!

Does the final bill cover the whole time you were with them or just since the last bill?

Fromply

This bill was for the period 1st June to 4th July, i.e. since my last bill.


To make clearer from my original post as well.
Together Energy have insisted to the Ombudsman THREE times that the £60 compensation had been credited. On the last occasion they insisted it had been credited on 1st July, and they provided screenshot evidence of this to the Ombudsman. The statement they produced yesterday reversed the £164.87 that was paid on 28th August, but showed nothing for the compensation they provided evidence of having done on 1st July! The only explanation I can think of is that they fabricated the screenshot for the ombudsman!